IT Support Engineer

Torus Inc.; Sherwood (OR); Hybrid; USD 60,000 - 70,000; Full time

Benefits offered by this job

Equity

401(k)

Life Insurance

Disability Insurance

Health benefits

Telehealth

Employee discounts

Job summary

Torus Inc. is seeking an IT Support Engineer to join our growing team. This role supports users across engineering, manufacturing, and field operations, handling troubleshooting, maintenance, and documentation of internal systems.

The ideal candidate has 1+ years in IT Helpdesk, strong knowledge of Windows, macOS, Linux, and collaboration tools. The position is Oregon-based with remote work, occasional travel to Utah, and a salaried full-time arrangement.

Qualifications

• Bachelor’s degree or equivalent IT experience.
• 1+ years IT Helpdesk experience.
• Hands-on with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
• Experience with Jira ITSM and Slack.
• Strong troubleshooting for hardware, software, networks.
• Understanding of TCP/IP, DHCP, DNS, VPN.
• Excellent communication and customer-service skills.

Responsibilities

• Serve as the primary contact for IT issues via email, Slack or tickets.
• Maintain all aspects of network systems including software, hardware and support.
• Document system configurations, procedures, and changes for knowledge transfer.
• Manage setup, configuration, and deployment of platforms across the organization.
• Administer user access and security within systems.
• Respond to performance issues and outages.
• Update system documentation affecting multiple teams.
• Other duties and projects as assigned.

Skills

Troubleshooting

Communication

Customer service

Networking concepts

Education

Bachelor's degree or equivalent IT experience

Tools

Windows 10/11

macOS

Linux

Office 365

Google Workspace

Jira ITSM

Slack

Job description

Torus is headquartered in Utah and is expanding manufacturing at our 545,000-square-foot facility in Salt Lake City called GigaOne. We are the world’s first mesh energy infrastructure, uniting communities through resilient, sustainable, and intelligent power. We design, engineer, manufacture, install, and support our systems end-to-end, standing behind them throughout their lifecycle. Torus systems help reduce costs, lower emissions, and protect facilities from outages, while strengthening the security and reliability of the broader utility grid. Torus is committed to American manufacturing, engineering excellence, and building energy systems that last.

Torus has raised over $267 million from investors like Magnetar, Mercado, ICONIQ and Origin Ventures. The investments are helping to accelerate deployment of modular power plants across utilities, data centers, and industrial sectors. This investor confidence reflects the strength of our team, technology as well as the scale of the problem we are solving.

At Torus, you will be part of something larger than a single product or technology. Your work will help build energy infrastructure that supports and strengthens our electrical grid, critical systems, industry, and communities for decades to come. We value accountability, collaboration, and clear thinking. We are looking for people who want to solve hard problems and build things that matter.

About the Role

Every system Torus designs, builds, and supports depends on the internal tools and infrastructure that keep our teams running. And that's where you come in. Torus is hiring an experienced IT Support Engineer to join our growing team and company. The ideal candidate is passionate about supporting users across every part of Torus's mission, from engineering to manufacturing to the field. The position will handle troubleshooting, maintenance, and documentation of Torus's internal systems.

Who You Are

• You seek context before conclusions. You ask questions and understand the full picture before troubleshooting, recommending, or reacting.
• You lead with the answer, then bring the data. You communicate clearly and directly, keeping things simple enough for any audience to act on.
• You hold speed and quality to the same standard. You move fast without cutting corners that create rework or risk down the line.
• You think in systems, not just tickets. You see how Information Technology, Security, and Operational Technology connect, and how your work affects the people who depend on them.
• You build trust through transparency. You document clearly, communicate proactively, and assume positive intent when things go wrong.

Responsibilities

• Serve as the primary point of contact for IT related issues or requests via email, slack or submitted ticket.
• Responsible for all aspects of an organization’s network systems including software, hardware and support.
• Document system configurations, procedures, and changes meticulously to ensure knowledge transfer and compliance.
• Manage the setup, configuration, and deployment of various platforms and systems across the organization.
• Administer user access and permissions within systems and platforms, ensuring proper levels of security and data integrity.
• Respond to performance issues and service outages.
• Updates/creates system documentation which may affect multiple teams.
• Other duties and projects as assigned.

Required Experience

• Bachelor’s degree; preferably in Network Security/ Engineering/ Administration, Computer Science, Information Technology, Information Systems, or a related field. Work experience may be evaluated in place of education.
• 1+ years experience in IT Helpdesk role.
• Hands-on experience with Windows 10/11, macOS, Linux, Office 365/Google Workspace.
• Experience with Jira ITSM and Slack for ticket management.
• Strong troubleshooting skills for hardware, software, and networks.
• Understanding of networking fundamentals (TCP/IP, DHCP, DNS, VPN).
• Excellent communication and customer-service skills.

Background Check All candidates are subject to a background check.

Location + Travel The role is Oregon-based remote with on-site work as needed in our Oregon Warehouse. Requires occasional travel to Utah for team meetings.
Schedule Full-Time, Salaried

Compensation $60,000 - 70,000 (Note: We have the flexibility to hire at different levels, which may impact the corresponding pay range.)

Work Authorization Applicants must already have the legal authorization to work in the US without requiring any employer sponsorship.

Physical Requirements

• Constantly operates a computer and other peripheral office equipment such as a printer or mouse.
• Ability to communicate information so others can understand. Must be able to exchange accurate information in these situations.
• Must report to work reliably and with the ability to use full and unimpaired skills and judgment to safely execute your job.
• Proficiency in reading, writing, and speaking English required.

Benefits eligibility is based on employment status.

• Employee Rewards Package including equity
• 401(k) Retirement Savings Plan
• Torus paid life and AD&D Insurance with options to purchase additional coverage
• Voluntary short- and long-term disability insurance
• Health Benefits Package: Choice between traditional PPO or HSA-eligible medical plans with Torus covering 50% of medical premiums; Dental insurance; and Vision insurance
• Plan participants have access to telehealth services, mental health support and coaching, and exclusive discounts on brands, dining, entertainment, and more.

Time Off

• Unlimited discretionary PTO or 10 days annual PTO
• 10 paid company holidays
• Waiting period-free 100% paid parental leave

Culture & Community

• Regular company-wide offsites to showcase our progress and learnings. A time to step back, think strategically, and work on the business together.
• Team members receive Torus branded gear
• Fully stocked break rooms with free snacks and drinks. Because great work deserves great fuel.

Torus is proud to be an Equal Opportunity Employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.