IT Support Engineer

San Francisco Conservatory of Music; San Francisco (CA); On-site; USD 90,000 - 140,000; Full time

Job summary

San Francisco Conservatory of Music is seeking an IT Support Engineer to maintain and improve the school's technology infrastructure, ensuring reliable IT operations across academic and administrative functions. You will troubleshoot complex hardware and software issues, manage server health, and support modernization initiatives.

The role requires a bachelor's degree in a related field, experience in IT infrastructure, and proficiency with Azure AD (Entra ID), SSO, MFA, and MDM solutions.

Qualifications

• Bachelor's degree or equivalent in computer science, information technology, or a related field.
• Demonstrated experience in systems administration, network engineering, or IT infrastructure roles.
• Hands-on experience with Azure Active Directory (Entra ID), including SSO, MFA, and conditional access policies.
• Familiarity with MDM solutions such as JAMF and Intune.
• Proven ability to diagnose complex technical issues across servers, systems, and networks.
• Strong communication skills with the ability to translate technical concepts for non-technical stakeholders.

Responsibilities

• Execute infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes.
• Administer and enhance identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA to support business and academic operations.
• Monitor and maintain server health (Windows Server, Hyper-V), performing routine patches, updates, and hardware maintenance to maximize uptime.
• Perform hands-on hardware and software lifecycle management, including configuration, deployment, and troubleshooting of workstations and peripherals.
• Provide Tier 2/3 Helpdesk support and route issues appropriately to other teams.
• Maintain comprehensive technical and end-user documentation for all systems and processes.
• Perform other IT-related duties as assigned

Skills

Strong communication

Problem solving

Project management

Education

Bachelor's degree or equivalent in CS/IT or related field

Tools

Azure Active Directory (Entra ID)

JAMF

Intune

PowerShell

Python

Bash

JavaScript

SQL

REST APIs

Power BI

Power Automate

Job description

Description

SFCM is looking for an IT Support Engineer who is responsible for maintaining, supporting, and improving the school’s technology infrastructure to ensure reliable and efficient IT operations. This position provides advanced technical support, administers critical systems and security platforms, and assists with infrastructure modernization initiatives. Working closely with the IT team, the IT Support Engineer troubleshoots complex hardware and software issues, manages system maintenance and upgrades, and helps implement technology solutions that support the Conservatory’s academic and administrative operations.

Principal Duties and Responsibilities

• Execute infrastructure modernization tasks to consolidate overlapping systems, migrate legacy platforms, and automate manual processes.
• Administer and enhance identity and access management systems, including Azure Active Directory (Entra ID), SSO, and MFA to support business and academic operations.
• Monitor and maintain server health (Windows Server, Hyper-V), performing routine patches, updates, and physical hardware maintenance to maximize uptime.
• Perform hands‑on hardware and software lifecycle management, including the configuration, deployment, and troubleshooting of workstations, peripherals, and mobile devices.
• Provide Tier 2/3 Helpdesk support and route issues appropriately to other teams.
• Manage ticket lifecycle, helping to resolve issues efficiently and meet user expectations.
• Maintain comprehensive technical and end‑user documentation for all systems and processes.
• Perform other IT‑related duties as assigned

Requirements

• Bachelor's degree or equivalent in computer science, Information Technology, or a related ?eld
• Demonstrated experience in systems administration, network engineering, or IT infrastructure roles
• Hands‑on experience with Azure Active Directory (Entra ID), including SSO, MFA, and conditional access policies
• Familiarity with MDM solutions such as JAMF and Intune
• Proven ability to diagnose complex technical issues across servers, systems, and networks
• Strong communication skills with the ability to translate technical concepts for non‑technical stakeholders
• Ability to manage multiple priorities and follow through on long‑term projects

Preferred Qualifications

• Experience with scripting and automation (PowerShell, Python, Bash, or JavaScript)
• Experience working with SQL and REST APIs for integrations, automations, and reporting
• Exposure to reporting and automation tools like Power BI or Power Automate
• Experience in higher education or nonprofit IT environments.

About Us

SFCM’s mission is to transform our students: artistically, intellectually, professionally and individually. Through the study of music at the highest level, our students learn to seek achievement in every endeavor, to convert challenges into opportunities, to understand the nature of excellence, and to pursue their dreams with vigor and determination. We believe that inspiring the imagination, cultivating the artist, honing the intellect, and developing the professional are the keys to launching innovative graduates who excel in any field. SFCM is located in the heart of one of the world’s most innovative and diverse cities, and is home to a vibrant academic community of students and faculty who achieve excellence in their fields.

Equal Opportunity Employer

SFCM is a fully committed equal employment opportunity institution and welcomes applications from all qualified persons. SFCM will not discriminate against applicants for employment and employees because of race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, physical or mental disability, medical condition (including cancer and genetic characteristics), status as a Vietnam-era veteran or special disabled veteran, age, citizenship, or any other consideration made unlawful by federal, state and local laws.