IT Support Engineer

Apicha Community Health Center; New York (NY); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

12 Paid Holidays

Vacation and sick leave

Health Insurance Coverage

Flexible Spending Account

Life Insurance

Employee Assistance Program

Job summary

Apicha Community Health Center seeks an IT Support Engineer to provide 1st/2nd line technical support, cover field requests, and travel to facilities in Manhattan, Jackson Heights, and remote sites. You will help users configure software, printers, email, and OS issues, while coordinating with vendors for hardware and software support.

The role requires strong English communication, problem-solving skills, and the ability to work independently in a diverse healthcare environment.

Qualifications

• High school diploma with strong software/hardware knowledge.
• Bachelor's degree in Computer Science preferred; one year paid full-time work.
• Three years of hands-on IT experience or A+ certification; healthcare IT preferred.

Responsibilities

• Provide 1st and 2nd level IT support for PCs, printers, and network devices.
• Field user requests and resolve software/hardware problems.
• Maintain IT inventory and manage user accounts.
• Travel between Manhattan and Jackson Heights locations as needed.

Skills

Technical support

Communication

Problem solving

Teamwork

Education

Bachelor's degree in Computer Science

A+ Certification

Tools

SQL Manager

Excel

Helpdesk software

Job description

Apicha Community Health Center aims to improve community health by providing access to comprehensive primary care, preventive health services, mental health, and supportive services. The center is dedicated to delivering high-quality, culturally competent services that enhance the quality of life. It also advocates for and offers a welcoming environment for underserved and vulnerable populations.

We are seeking an IT Support Engineer to work between our Manhattan and Jackson Heights locations.

Position Summary: Working under APICHA IT, focused primarily on fielding requests from users to resolve simple and complex computer software and hardware problems, as well as traveling to all current and planned APICHA facilities and remote locations as needed. Provides services including answers to inquiries on how to set up and use specific software, technical printer support, word processing, e-mail, and operating system issues. Contacts software and hardware product support vendors to correct, replace or provide technical support and information. Provides 1st and 2nd level support for PCs, Printers, Local Area Network, applications and data communication devices for Providers and support staff. Records all support tickets in the designated tracking system. Maintains and responsible for IT Inventory, creates and manages user accounts for various systems used by APICHA. Builds out Desktop and Laptop PCs and distributes.be expected to learn basic data reporting and analysis (using tools such as SQL Manager, Excel). A working knowledge in this domain is expected to be developed.

Qualifications: High school diploma with substantial computer software and hardware knowledge required. Bachelor's degree in Computer Science preferred; One year of paid full-time work. Three years of hands-on experience or A+ certified preferred; Prior Healthcare IT experience preferred; Working knowledge of security and privacy concepts required; Technologically savvy with working knowledge of operating systems and office software and hardware required; Excellent written and verbal communication skills in English required; Ability to resolve complex issues in a timely fashion, assessing the impact of interrelated systems independently, relying upon self-motivated professional development of skill set required; Ability to create electronic presentations, basic statistical graphics as necessary required; Ability to work in diverse cultural healthcare environment in professional manner required; Good attention to detail required; Ability to initiate and work independently and be a good team player required; Ability to lift and move up to 25 lbs on a regular basis and 50 lbs as needed required; Willing to work nights and/or weekends as needed required

At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include

• 12 Paid Holidays
• vacation and sick leave
• Health Insurance Coverage
• Flexible Spending Account
• Life Insurance
• Employee Assistant Program just to name a few