IT Support Engineer

Integrated Technologies, Inc.; High Point (NC); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

PTO and holidays

401(k) with company match

Company vehicle

Certification support

Job summary

Integrated Technologies, Inc. in High Point, NC seeks an experienced IT Support Engineer for a full‑time, in‑office role.

You will deliver reliable IT solutions, support small to mid‑sized business environments, and collaborate with team members to escalate and resolve complex issues. The position emphasizes strong communication, service mindset, and end‑to‑end ticket ownership, with certifications supported and a comprehensive benefits package.

Qualifications

• Minimum 5 years in IT support with MSP experience.
• Experience supporting Microsoft 365, Entra ID, Windows Server and networking.
• Familiarity with virtualization (VMware/Hyper-V).
• ConnectWise experience is a plus.
• Experience with QuickBooks and line‑of‑business apps.

Responsibilities

• Provide remote and on‑site support for Microsoft 365, Windows desktops, and end‑user issues.
• Troubleshoot and maintain Windows Server, firewalls, VPNs, and VLANs.
• Execute infrastructure projects: server migrations, upgrades, hardware refreshes, cutover/rollback planning.
• Support and maintain backup systems and disaster recovery solutions.
• Support line‑of‑business apps including QuickBooks and client software.
• Handle escalations and resolve complex infrastructure issues.
• Use ConnectWise Manage/Automate/Control for service delivery and documentation.
• Communicate clearly with clients of varying technical backgrounds.
• Document work and follow internal processes to ensure consistency.
• Collaborate with internal teams to share knowledge and improve processes.

Skills

IT support expertise

Customer communication

Documentation thoroughness

Problem ownership

Certifications interest

Education

IT certifications (not required)

Tools

ConnectWise

VMware

Hyper-V

Microsoft 365

Entra ID

QuickBooks

RMM

PSA

MDM

Job description

This is a full‑time, in‑office position with typical work hours from 8:00 am to 5:00 pm, Monday through Friday, with an hour lunch. There is no nights or weekends on‑call rotation.

Role Overview

We're seeking an experienced IT Support Engineer to join our team. This role is ideal for someone who combines technical expertise with excellent communication skills and a collaborative mindset. You'll support small to mid‑sized business environments, both remotely and on‑site, handling escalated issues and working closely with the rest of our team to deliver reliable IT solutions.

This client‑facing role requires not just technical ability but a service‑oriented mindset and the ability to work effectively with end users and peers alike.

What You’ll Do

• Provide remote and on‑site support for Microsoft 365, Windows desktop environments, and general end‑user issues
• Troubleshoot and maintain Windows Server environments, firewalls, VPNs, and networking components (e.g., VLANs)
• Execute infrastructure projects such as server migrations, upgrades, and hardware refreshes, including cutover and rollback planning
• Support and maintain backup systems and disaster recovery solutions
• Support line‑of‑business applications including QuickBooks and client‑specific vertical software
• Handle escalations from other technicians and resolve complex infrastructure issues
• Use the ConnectWise suite (Manage, Automate, Control) for service delivery and documentation
• Communicate clearly and professionally with clients of all technical backgrounds
• Document work thoroughly and follow internal processes to maintain service consistency
• Collaborate with the internal team to share knowledge and improve processes

About Us

Integrated Technologies, Inc. is a locally owned Managed Service Provider (MSP) based in High Point, NC, delivering outsourced IT services to business clients across the Carolinas. Since 2018, we’ve built a reputation for proactive support, practical solutions, and strong client relationships. Our culture values accountability, curiosity, and teamwork — and we’re looking for people who take pride in solving problems and contributing to shared success.

Experience

• Minimum 5 years in IT support, with at least 3 years at an MSP
• Comfortable with PSA, RMM, MDM, and documentation platforms (ConnectWise experience is a plus)
• Experience supporting Microsoft 365, Entra ID, Windows Server, and networking technologies
• Experience supporting line‑of‑business applications such as QuickBooks
• Familiarity with virtualization (VMware or Hyper‑V) and Apple device

Traits We Value

• Can explain a technical problem to a business owner without condescending or oversimplifying
• Documents thoroughly, so the next tech picking up the ticket isn't starting from zero
• Owns tickets end to end and updates the client before they have to ask
• Comfortable moving between a server migration and a QuickBooks issue in the same day
• Curious about new tools, and we'll pay for the certifications to go with it

Certifications

• Professional IT certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required

• Pay Rate: $75,000 – $90,000 (depending on experience and expertise)
• Health, dental, vision, and life insurance
• Paid time off + paid holidays
• 401(k) with company match
• Company vehicle for onsite work
• Ongoing training and certification support