IT Support Engineer

AVASO Technology Solutions; Covington (TN); On-site; USD 34,000 - 55,000; Part time

Job summary

AVASO Technology Solutions in Covington, TN seeks an onsite IT Support contractor to be the site’s primary IT contact. You’ll handle desktop and laptop support, asset management, onboarding/offboarding, and coordinate with the backend team for network and server issues.

You’ll work with Office 365, SharePoint, VPN, and Windows 10, resolve MS Office problems, and use ServiceNow for ticketing. Strong communication, prioritization, and SLA adherence are essential.

Qualifications

• 3+ years’ experience in IT support in a corporate environment.
• Proficient with Windows 7/10 and remote access.
• Experience with ServiceNow or similar ticketing system.
• Knowledge of Active Directory and Microsoft server technologies.
• Familiarity with Office 365, SharePoint, DHCP, and DNS.
• Strong self-discipline and workload prioritization.

Responsibilities

• Provide technical support as onsite point of contact for IT.
• End-user desktop and laptop support with network/server hands-on.
• Install and configure software on end-user systems and servers.
• Onboard new users and offboard departing users; manage assets.
• Coordinate with backend team for network and server issues.
• Manage tickets in ServiceNow and troubleshoot VPN.
• VIP support and asset management; vendor coordination.

Skills

IT support

Windows 10

Active Directory

Office 365

SharePoint

Ticketing system

VPN

Network troubleshooting

Tools

ServiceNow

Job description

AVASO Technology is a global leader in providing IT solutions and services, specializing in offering top-tier support and managed services. We are committed to delivering cutting-edge technology solutions to our clients worldwide. If you’re a passionate IT professional with hands-on experience in desktop support, join us at AVASO to help businesses thrive with reliable and efficient IT services.

Position Overview:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

Location: Covington, TN, USA (Onsite)

Position type: Independent Contract

KEY DUTIES/RESPONSIBILITIES:

As part of the Site Technology Servicing team, we provide onsite IT technical support within our scope, which includes all users and onsite hardware within the locations described within the job description.

• Provide technical support as point of contact for IT for the site.
• End-user desktop, laptops, office IT with smart hand support for network and servers.
• Installation support for various software on end user systems and servers when required
• New users onboarding preparing IT assets and tools.
• Offboarding support, collecting IT assets and sanitizing IT assets and keep in stock.
• Executive / VIP support.
• Coordination and remote hand support to backend team for Network & server smart hand support.
• IP phone, Video conference support, Level 1 Multifunction Printers support.
• Configuring, deploying, and troubleshooting enterprise and personal desktop and laptop computers, personal productivity devices, and business applications.
• Supporting network devices such as switches, routers, Wireless Aps with the help of backend team.
• Handing tickets on ServiceNow or similar ticketing system.
• Troubleshooting VPN.
• Application-support with Microsoft Office (Outlook, Word, Excel, and PowerPoint) and SharePoint.
• Troubleshooting MS Windows 10.
• Troubleshooting MS Office 365 issues for end-users.
• Office IT Asset Management.
• Coordinate external vendors when engaged for support.
• Work independently and coordinate inhouse IT projects.
• Engineer should manage most of their time around activities involving BAUs - SLAs, CSAT, Response Time to Client, Average Resolution time, Open incident backlog and maintaining SOP’s and Runbooks for global team use
• Should provide technical guidance to Site Tech, prioritization on workload and resource capacity planning
• Should be leading the project support team
• Asset / stock management / E-Waste, Site Tech Onboarding / Training / Process alignment / Documentation, Onsite Training / User Education, Vendor Coordination

SKILLS & EXPERIENCE

• 3+ years’ experience in IT support demonstrating increasing levels of responsibility and technical expertise in a corporate enterprise environment.
• In-depth knowledge of Microsoft Windows 7 and Windows 10 operating systems and their related remote access.
• Knowledge & experience with ServiceNow or similar ticketing system.
• Understanding of Active Directory.
• Plant environment knowledge and experience.
• Familiarity with Microsoft server technologies and their associated user management tools, including Active Directory, Office 365, SharePoint, File, Print, DHCP, and DNS.
• Self-disciplined and highly motivated.
• Should be able to prioritise workload based on SLA’s and user impact

AVASO Technology Solutions Equal Employment Opportunity (EEO) Statement

AVASO Technology Solutions (referred as “Avaso”) do not discriminate against any employee or applicant for employment on the basis of race, color, sex, creed, religion, national origin, gender, sexual orientation, age, gender identity, pregnancy, genetic information, disability, protected veteran status, or any other status protected by state or local law, and to provide equal employment opportunity. AVASO is committed to providing a work environment that is free from discrimination and harassment, and we expect all employees to conduct themselves in a manner that reflects this commitment in all employment endeavors. All employment decisions are based on qualifications, merit, and business need.