IT Support Engineer

Jobs via Dice; Charlotte (NC); On-site; USD 55,000 - 80,000; Full time

Job summary

A leading company is seeking an IT Support Engineer to provide tiered support for various technologies, manage systems, and ensure smooth IT operations. The ideal candidate has strong experience in Active Directory, Windows Server environments, and solid troubleshooting skills. This full-time role offers a dynamic work environment with growth opportunities.

Benefits

Medical, vision, and dental insurance

401(k) plan

Qualifications

• 3+ years of hands-on experience in IT support or systems administration.
• Strong proficiency in managing Active Directory, Group Policy, and Windows Server OS.

Responsibilities

• Deliver Tier 1 and Tier 2 support to end users.
• Administer Microsoft 365, Windows Server, and Cisco equipment.

Skills

Professional Support

Technical Troubleshooting

Active Directory Management

Communication

Problem-Solving

Job description

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Dice is the leading career destination for tech experts at every stage of their careers. Our client, Robert Half, is seeking the following. Apply via Dice today!

Description

• Deliver timely and professional Tier 1 and Tier 2 support to end users across desktops, laptops, mobile devices, and standard applications.
• Provide day-to-day support for end users and IT infrastructure, ensuring system reliability and uptime.
• Manage and maintain Active Directory (user accounts, group policies, OU structure, etc.).
• Administer and support Microsoft 365/Office 365, including Exchange Online, Teams, OneDrive, and SharePoint.
• Support, maintain, and troubleshoot Windows Server (2016/2019/2022) environments including DNS, DHCP, and file/print services.
• Monitor and manage VMware vSphere/ESXi infrastructure (VM provisioning, snapshots, resource optimization, etc.).
• Maintain and support Cisco network equipment, including routers, switches, firewalls, and VPN configurations.
• Implement and enforce IT security best practices and ensure compliance with company policies.
• Participate in patch management, system upgrades, and backup/recovery procedures.
• Maintain detailed documentation for systems, procedures, and troubleshooting steps.
• Collaborate with other IT staff and departments to deliver projects and resolve technical issues.

Requirements

• 3+ years of hands-on experience in IT support or systems administration.
• Strong proficiency in managing Active Directory, Group Policy, and Windows Server OS.
• Experience administering and troubleshooting Microsoft 365 and Exchange Online.
• Solid understanding of VMware vSphere, ESXi host management, and virtual networking.
• Proficient with Cisco IOS, including basic routing, switching, VLANs, and firewall rules.
• Familiarity with backup technologies and disaster recovery planning.
• Strong analytical, problem-solving, and communication skills.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Information Technology

Industries

• Software Development