IT Support Engineer

Tuesday Health, LLC; United States; Remote; USD 60,000 - 80,000; Full time

Job summary

Tuesday Health, an innovative value-based care organization, is seeking a Technical Support Engineer to provide essential support to clinical workers and patients using telehealth devices. This role involves troubleshooting mobile devices and applications, conducting training, and collaborating with internal stakeholders to enhance user experience in a healthcare setting.

Qualifications

• 3+ years of experience in a technical support role in healthcare.
• Strong knowledge of mobile devices and applications.
• Ability to conduct effective training sessions for non-technical users.

Responsibilities

• Provide expert technical support for mobile devices and applications.
• Troubleshoot and resolve hardware and software issues quickly.
• Conduct training and host sessions on mobile device usage.

Skills

Problem-solving

Analytical skills

Technical expertise

Communication

Customer service orientation

Education

Microsoft Certified: Modern Desktop Administrator Associate

Tools

Mobile device management solutions

Office 365

Job description

Tuesday Health is an innovative, value based care organization offering compassionate care for patients and caregivers navigating serious illness. The company is dedicated to revolutionizing the approach to serious illness and end of life care through leading edge supportive care models founded upon clinical expertise, industry-leading data, and technology. Our team believes deeply in our mission and puts patients first in all that we do.

The company began operations in 2023 and is backed with a significant financial commitment from a syndicate of healthcare industry partners and leading value based care investor Valtruis . Now that our company has been formed and funded, we are ready to engage with patients and excited to expand our team with passionate clinicians and support professionals!

About the role

• We are seeking a highly skilled and experienced Technical Support Engineer to join our team. This role is crucial in providing top-notch technical support to clinical workers in the field and our patients using Tuesday Health assigned devices for telehealth. The ideal candidate will have a strong background in troubleshooting and resolving issues related to mobile devices, mobile applications, and Office 365. This position will play a key role in ensuring that our staff and patients have reliable access to our telehealth services.

What you'll do

• Provide expert technical support for mobile devices (iOS and Android), mobile applications, and Office 365
• Assist clinical workers and patients with any technical issues they encounter, ensuring a positive user experience
• Troubleshoot and resolve hardware, software and connectivity issues promptly and efficiently
• Conduct training and host sessions on the use of mobile devices and applications
• Collaborate with other internal stakeholders to create and maintain technology solution standards in our environment
• Document and track technical issues and resolutions to ensure continuous improvement in support services
• Work with our external MSP for escalation and ongoing issue tracking

Qualifications

• 3 + years of experience in a technical support role, preferably in a healthcare setting
• Strong knowledge of mobile devices, mobile applications, and Office 365
• Excellent problem-solving and analytical skills
• Outstanding communication skills, both verbal and written
• Ability to work independently and as part of a team
• Relevant certifications such as Microsoft Certified: Modern Desktop Administrator Associate or similar are a plus
• Technical expertise in mobile device management and Office 365 support
• Familiarity with any commercial MDM solution
• Familiarity with healthcare IT systems and the specific needs of clinical workers and patients
• Strong customer service orientation with a patient and empathetic approach
• Ability to conduct effective training sessions for non-technical users
• Excellent organizational and documentation skills