IT Support Desk Specialist II - MSP Services

Heartland Business Systems, LLC.; Denver, Northern (CO, KY); Hybrid; USD 57,000 - 63,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off

Holidays

Long-term disability

Job summary

Heartland Business Systems is seeking an IT Services Specialist to deliver a broad range of support—from desktop to server and network administration—for multiple Heartland clients. The role combines technical work with strong customer service in a fast-paced managed services environment.

The candidate will respond to tickets, perform proactive maintenance, and participate in after-hours on-call rotation. A 3+ year background and an associate degree or equivalent are required.

Qualifications

• 3+ years of IT service, systems or network administration experience.
• Associate degree in technology or equivalent combination of education/experience.
• Customer service mindset with strong communication skills.
• Advanced knowledge of Microsoft Windows operating systems.
• Basic familiarity with network printing and antivirus software.
• Fundamental server administration on Windows Server platforms.
• Basic knowledge of macOS and mobile OS (iOS/Android).
• Strong prioritization and teamwork; professional attitude.

Responsibilities

• Respond to auto-generated ticket alerts and monitor ticket queues.
• Acknowledge and respond to tickets per Managed Services SLA.
• Provide remote application and hardware support for network devices and servers.
• Review client reports and propose solutions; escalate when needed.
• Participate in after-hours on-call rotation with additional compensation.
• Assist with project work and update internal documentation.

Skills

IT service experience

Customer service oriented

Windows OS proficiency

Networking basics

Troubleshooting

Education

Associate degree in technology or equivalent

Tools

Windows Server

Networking devices management

Job description

Heartland Business Systems is seeking an IT Services Specialist to deliver a broad range of support—from desktop to server and network administration—for multiple Heartland clients. The role combines technical work with strong customer service in a fast-paced managed services environment.

The candidate will respond to tickets, perform proactive maintenance, and participate in after-hours on-call rotation. A 3+ year background and an associate degree or equivalent are required.