IT Support Desk

Kids for the Future; Charlotte (NC); On-site; USD 66,124,800 - 71,635,200; Full time

Job summary

groninger in Charlotte, NC is seeking an IT Support Specialist to be the first point of contact for staff, resolving hardware, software, and network issues across a range of technologies. You will configure and deploy devices, assist with password resets, and support business applications in a manufacturing setting.

Ideal candidates have an associate degree in IT, 2 years of IT support experience, and strong Microsoft Office skills. Some early hours may be required for updates from Germany.

Qualifications

• Associate degree in IT or related field required.
• 2 years of IT support or help desk experience required.
• Expertise with Microsoft Office Suite required.
• Basic understanding of computer hardware, software, and networking concepts required.
• Strong customer service and communication skills required.
• Flexible schedule occasionally for updates from Germany or emergencies (less than 10%).
• Experience in a manufacturing environment preferred.
• CompTIA A+ or similar certification preferred.
• Must be able to lift up to 15 pounds at times.

Responsibilities

• Serve as the first point of contact for IT support requests through phone and ticketing systems.
• Troubleshoot and resolve hardware, software, printer, mobile device, and basic network issues.
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint.
• Assist employees with password resets, multi-factor authentication, and access requests.
• Configure and deploy computers, laptops, and mobile devices while ensuring compliance with applicable security and regulatory requirements.
• Provide first-level support for business applications including PSI Penta, Remberg, and Allex.ai.
• Escalate unresolved issues to appropriate IT resources and vendors.
• Document incidents, requests, troubleshooting steps, and resolutions in the ticketing system.
• Maintain IT asset inventories and equipment records.
• Support employee onboarding and offboarding processes.
• Support software installation, patching, and routine maintenance activities.
• Prioritize workload to address urgent cases and then address other requests within 24 hours.
• Build and maintain a strong partnership with Corporate IT, fostering a "one-team" culture across locations.
• Support the company’s strategic goals and values.

Skills

Customer service

Communication

Troubleshooting

Prioritization

Education

Associate degree in IT or related field

Tools

Microsoft 365

MS Windows OS

Job description

• Location 14045 South Lakes Drive,Charlotte, NC, 28273,United States
• Base Pay $24.00 / Hour
• Employee Type FT Non-Exempt

Description

What\'s awesome about working for groninger?

• 20 PTO days per calendar year and 11 paid holidays
• Competitive pay with opportunities for overtime
• Fresh fruit delivered every Monday!
• Gym reimbursement
• Extremely competitive benefits with significant employer contribution
• Snacks and engagement events
• Strong safety culture and supportive leadership
• Opportunities for continuous learning, skill development and cross-training across a variety of roles and processes
• A growing company that invests in continuous improvement, training and internal growth
• Temperature controlled manufacturing plant
• Click here to learn more about our culture and benefits:
• Serve as the first point of contact for IT support requests through phone, and ticketing systems
• Troubleshoot and resolve hardware, software, printer, mobile device, and basic network issues
• Support Microsoft 365 applications including Outlook, Teams, Word, Excel, and SharePoint
• Assist employees with password resets, multi-factor authentication, and access requests
• Configure and deploy computers, laptops, and mobile devices while ensuring compliance with applicable security and regulatory requirements
• Provide first-level support for business applications including PSI Penta, Remberg, and Allex.ai
• Escalate unresolved issues to appropriate IT resources and vendors
• Document incidents, requests, troubleshooting steps, and resolutions in the ticketing system
• Maintain IT asset inventories and equipment records
• Support employee onboarding and offboarding processes
• Support software installation, patching, and routine maintenance activities
• Prioritize workload to take care of urgent cases and then address other requests within 24 hours
• Build and maintain a strong partnership with Corporate IT, fostering a "one-team" culture across locations
• Support the company’s strategic goals and values

Qualifications:

• Associate degree in Information Technology or related field required
• 2 years of IT support, help desk, or technical support experience required
• Expertise with Microsoft Office Suite required
• Basic understanding of computer hardware, software, and networking concepts required
• Strong customer service and communication skills required
• Ability to troubleshoot technical issues and prioritize multiple requests required
• Flexible schedule required occasionally for updates from Germany or emergencies (less then 10%: potentially very early morning or weekend work)
• Experience in a manufacturing environment preferred
• CompTIA A+ or similar certification preferred
• Must be able to lift up to 15 pounds at times