IT Support Coordinator - Help Desk & Remote Troubleshooting

Commonwealth Credit Union; Frankfort (KY); On-site; USD 40,000 - 60,000; Full time

Job summary

<p>Commonwealth Credit Union in Frankfort, KY is seeking an IT Support Coordinator to provide top-notch first-level support for hardware and application issues. This role is crucial for aiding both in-office and work-from-home staff, ensuring excellent user satisfaction through effective communication and problem-solving.</p><p>The ideal candidate will exhibit technical proficiency, attention to detail, and a strong commitment to formalizing processes accurately. This is a pivotal role for anyone eager to enhance their IT support skills.</p>

Qualifications

• Ability to troubleshoot hardware and application issues.
• Commitment to maintaining accurate records.
• Experience with help desk support.

Responsibilities

• Deliver first-level help desk support to end-users.
• Assist users through basic problem-solving steps.
• Document and update procedures accurately.

Skills

Technical proficiency

Attention to detail

Customer service

Communication skills

Job description

Commonwealth Credit Union in Frankfort, KY is seeking an IT Support Coordinator to provide top-notch first-level support for hardware and application issues. This role is crucial for aiding both in-office and work-from-home staff, ensuring excellent user satisfaction through effective communication and problem-solving.

The ideal candidate will exhibit technical proficiency, attention to detail, and a strong commitment to formalizing processes accurately. This is a pivotal role for anyone eager to enhance their IT support skills.