IT Field Support Technician

LifeStance Health; Walnut Creek (CA); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health in Walnut Creek, CA is hiring an IT Support Technician to join our IT team. The successful candidate will provide hands-on end-user support, resolve incidents, and ensure smooth operation of hardware, software, and network systems.

We value problem-solving, clear communication, and the ability to prioritize in a fast-paced environment. A high school diploma and 1–3 years in help desk are required; experience with AD, M365, VPNs, and ticketing tools is preferred.

Qualifications

• High School Diploma or relative experience in similar role.
• 1–3 years of experience in a technical support or help desk role.
• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking.
• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP).
• Excellent troubleshooting, analytical, and communication skills.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.
• Strong customer service orientation and a proactive approach to solving problems.

Responsibilities

• Provide first- and second-level technical support to users via phone, email, chat, and in-person.
• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems.
• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment.
• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems.
• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk).
• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices.
• Monitor system performance and elevate issues as needed to senior IT staff or vendors.
• Maintain inventory of IT assets and track hardware/software assignments.
• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment.
• Contribute to knowledge base articles and technical documentation.

Skills

Technical support

Active Directory

Microsoft 365

Networking basics

Troubleshooting

Communication

Education

High School Diploma

Tools

ServiceNow

Zendesk

ManageEngine

TeamViewer

RDP

Intune

SCCM

JAMF

Job description

Job Description

At LifeStance Health, we strive to help individuals, families, and communities with their mental health needs. Everywhere. Every day. It’s a lofty goal; we know. But we make it happen with the best team in mental healthcare.

Thank you for taking the time to explore a career with us. As the fastest growing mental health practice group in the country, now is the perfect time to join our team!

LifeStance Health Values

• Belonging: We cultivate a space where everyone can show up as their authentic self.

• Empathy: We seek out diverse perspectives and listen to learn without judgment.

• Courage: We are all accountable for doing the right thing - even when it's hard - because we know it's worth it.

• One Team: We realize our full potential when we work together towards our shared purpose.

Benefits
As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Benefits
As a full-time employee ofLifeStanceHealth, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

Position Summary

We are looking for a detail-oriented and customer-focusedIT SupportTechnicianto join our IT team. The successful candidate will be responsible for providing technical support to end-users, resolving IT incidents and service requests, and ensuring the smooth operation of hardware, software, and network systems. This is a hands-on role ideal for someone with a strong problem-solving mindset and excellent communication skills.

Compensation:$28.00 - $31.00/hour in addition to a competitive bonus plan

Duties /Responsibilities:

• Provide first- and second-level technical support to users via phone, email, chat, and in-person

• Troubleshoot hardware, software, and networking issues on Windows and/or macOS systems

• Configure and install workstations, laptops, printers, mobile devices, and other IT equipment

• Manage user accounts and permissions in Active Directory, Microsoft 365, and other systems

• Document all incidents, requests, and solutions in the ticketing system (e.g., ServiceNow, Jira, Zendesk)

• Assist with onboarding and offboarding tasks, including setup and decommissioning of user devices

• Monitor system performance and elevate issues as needed to senior IT staff or vendors

• Maintain inventory of IT assets and track hardware/software assignments

• Support video conferencing tools (e.g., Zoom, Microsoft Teams, Google Meet) and AV equipment

• Contribute to knowledge base articles and technical documentation

Education and Experience:

• High School Diploma or relative experience in similar role

• 1–3 years of experience in a technical support or help desk role

• Solid understanding of desktop operating systems (Windows 10/11, macOS), Microsoft 365, and basic networking

• Experience with Active Directory, Exchange, VPNs, and remote access tools (e.g., TeamViewer, RDP)

• Excellent troubleshooting, analytical, and communication skills

• Ability to prioritize and manage multiple tasks in a fast-paced environment

• Strong customer service orientation and a proactive approach to solving problems

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit, stand, bend, talk and hear. The employee is frequently required to walk. The employee must be able to lift and/or move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Preferred Skills:

• IT certifications such as CompTIA A+, Network+, Microsoft MCP, or similar

• Experience with ITIL processes and service desk metrics, ticketing systems (ServiceNow, Zendesk, ManageEngine)

• Familiarity with endpoint management tools (e.g., Intune, SCCM, JAMF)

• Knowledge of cloud platforms and SaaS applications

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn more about Diversity, Equity and Inclusion atLifeStance.

LifeStance Health complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our Human Resources Team at [e-mail]. Please note: This contact is intended solely for accommodation requests. Inquiries regarding applications, resumes and applicant status should not be sent to this email address as they will not be reviewed or responded to.

LifeStance is an equal opportunity employer. We celebrate diversity and are fully committed to creating an inclusive work environment for all our employees. Learn moreabout Diversity, Equity and Inclusion at LifeStance.