IT Support & Automation Specialist -HB

Sbt Global; Huntington Beach (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

SBT Global in Huntington Beach, CA is seeking an IT Support & Automation Specialist at entry to junior level to provide daily technical support across Windows, macOS and Microsoft 365. The role emphasizes initiative, strong communication, customer focus, and a path toward automation, Power Automate, and PowerShell exposure.

You will handle onboarding, device management, basic security settings, and document resolutions while helping to improve IT processes.

Qualifications

• Hands-on experience in IT support, help desk, desktop support, or a similar technical support environment.
• Working knowledge of Windows, macOS, Microsoft 365, and basic networking concepts.
• Familiarity with Mac device configuration and management.
• Strong troubleshooting, analytical, and problem-solving skills.
• Excellent customer service, communication, and interpersonal skills.
• Ability to prioritize multiple requests, work independently, and collaborate effectively with team members.
• Strong organizational skills with attention to detail and proper documentation.
• Proactive attitude, accountability, and willingness to learn new technologies.
• Strong interest in developing a long-term career in IT infrastructure, systems administration, or automation.
• Interest in learning Microsoft Power Automate and PowerShell for process and data automation.

Responsibilities

• Provide day-to-day technical support for Windows and macOS computers, software, network connectivity, printers, mobile devices, and conference room equipment.
• Diagnose and resolve technical issues promptly while delivering a positive end-user experience.
• Manage support requests, document resolutions, provide timely follow-ups, and escalated complex issues when necessary.
• Support employee onboarding and offboarding, including account setup, access permissions, device deployment, and equipment recovery.
• Configure, deploy, and maintain Windows and Mac devices, including applications, user profiles, enrollment, and security settings.
• Maintain accurate IT equipment inventory and device assignment records.
• Provide technical support for Microsoft 365 applications, user accounts, authentication, and access-related issues.
• Assist with administration and troubleshooting across Microsoft 365 services, including Outlook, Teams, SharePoint, and related applications.
• Support basic user access management and security configurations.
• Assist with improving and automating routine IT processes using Microsoft Power Automate and PowerShell.
• Support backend Microsoft 365 workflows, data management, and process automation initiatives.
• Collaborate with IT team members to identify opportunities to improve operational efficiency.
• Develop and maintain clear technical documentation, troubleshooting guides, and standard operating procedures.

Skills

IT support

Customer service

Troubleshooting

Communication

Documentation

Tools

Microsoft 365

Power Automate

PowerShell

Job description

Position: IT Support & Automation Specialist
Experience Level: Entry-Level to Junior (Less than 5 years preferred)
Employment Type: Full-Time

Contract Term (renewable)

Important Notice: The company plans to relocate to El Segundo, CA, by the end of 2027. Candidates must be willing and able to commute to the new location for onsite work once the relocation is complete.

We are seeking a motivated, service-oriented IT Support & Automation Specialist to provide day-to-day technical support across Windows, macOS, and Microsoft 365 environments while supporting IT process improvements and automation initiatives.

The ideal candidate is a proactive problem-solver with strong communication skills, a customer-focused mindset, and a genuine interest in building a long-term career in IT.

Prior automation experience is not required. We place greater emphasis on initiative, willingness to learn, technical aptitude, and professional growth potential.

This position is well-suited for an early-career IT professional who wants to strengthen their technical support skills while gaining exposure to Microsoft 365 administration, Power Automate, PowerShell, and enterprise IT operations.

Job Description

IT Support & Troubleshooting

Provide day-to-day technical support for Windows and macOS computers, software, network connectivity, printers, mobile devices, and conference room equipment.

Diagnose and resolve technical issues promptly while delivering a positive end-user experience.

Manage support requests, document resolutions, provide timely follow-ups, and escalated complex issues when necessary.

User Account & Device Management

Support employee onboarding and offboarding, including account setup, access permissions, device deployment, and equipment recovery.

Configure, deploy, and maintain Windows and Mac devices, including applications, user profiles, enrollment, and security settings.

Maintain accurate IT equipment inventory and device assignment records.

Microsoft 365 Administration

Provide technical support for Microsoft 365 applications, user accounts, authentication, and access-related issues.

Assist with administration and troubleshooting across Microsoft 365 services, including Outlook, Teams, SharePoint, and related applications.

Support basic user access management and security configurations.

IT Process Improvement & Automation

Assist with improving and automating routine IT processes using Microsoft Power Automate and PowerShell.

Support backend Microsoft 365 workflows, data management, and process automation initiatives.

Collaborate with IT team members to identify opportunities to improve operational efficiency.

Develop and maintain clear technical documentation, troubleshooting guides, and standard operating procedures.

Qualifications

Hands-on experience in IT support, help desk, desktop support, or a similar technical support environment.

Working knowledge of Windows, macOS, Microsoft 365, and basic networking concepts.

Familiarity with Mac device configuration and management.

Strong troubleshooting, analytical, and problem-solving skills.

Excellent customer service, communication, and interpersonal skills.

Ability to prioritize multiple requests, work independently, and collaborate effectively with team members.

Strong organizational skills with attention to detail and proper documentation.

Proactive attitude, accountability, and willingness to learn new technologies.

Preferred Qualifications

Strong interest in developing a long-term career in IT infrastructure, systems administration, or automation.

Interest in learning Microsoft Power Automate and PowerShell for process and data automation.

Familiarity with any of the following technologies:

• Exchange Online
• Microsoft SharePoint and Teams
• Apple Business Manager
• JAMF or IRU

Exposure to endpoint management, user provisioning, or IT workflow improvements.