IT Support Associate II, Ops Tech Solutions (OTS), OTS

Amazon Inc.; Kansas City (KS); On-site; USD 32,000 - 52,000; Full time

Job summary

Amazon.com Services LLC seeks an IT Support Associate II for Ops Tech Solutions to support operations facilities within a defined geographic area. You will troubleshoot IT problems, manage equipment, and participate in training new hires while traveling locally as needed.

Responsibilities include resolving tech issues across facilities, supporting both on-site and remote customers, and continuously learning new technologies to improve service delivery.

Qualifications

• Experience working with computer systems and troubleshooting.
• Strong customer service in a dynamic environment.
• Able to lift up to 49 pounds and perform shifts up to 12 hours.

Responsibilities

• Allocating, maintaining, and troubleshooting IT equipment in Amazon Operations facilities.
• Handling support requests across the network.
• Assisting in training new hires.
• Continuously learning new technologies.
• Supporting customers from multiple buildings and remote locations.
• Traveling within local or regional area to support customers.

Skills

Computer systems experience

Customer service oriented

Physical ability to lift 49 lbs

Windows/Mac/Linux support

Tools

CompTIA A+

CompTIA Network+

Cisco/CCNA

Linux (Redhat)

AWS

Microsoft hardware installation

Job description

IT Support Associate II, Ops Tech Solutions (OTS), OTS

Job ID: 10553432 | Amazon.com Services LLC

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self‑motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in‑house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave.

Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.

Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• Experience working with computer systems and troubleshooting
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Veterans, military spouses, and people with disabilities are encouraged to apply.

USA, KS, Kansas City - 23.50 - 37.74 USD hourly

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .