IT Support Associate II, Ops Tech Solutions (OTS)

Amazon Jobs; Lubbock (TX); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits Day 1

401(k) matching

Paid parental leave

Casual dress code

Job summary

Amazon is seeking an IT Support Associate II to support the operations team across Amazon facilities in a defined geographic area, resolving technical problems and contributing to reliable IT infrastructure.

You will provide OS support (Windows, Mac, Linux), collaborate with operations teams, and participate in career development opportunities. Amazon offers Day 1 healthcare, 401(k) matching, and competitive benefits.

Qualifications

• Experience troubleshooting integrated and interdependent computer systems.
• Experience in a dynamic environment with a high degree of customer service.
• 1+ years of Windows, Mac or Linux OS support experience or equivalent.
• Ability to lift up to 49 pounds and stand/walk during shifts up to 12 hours; able to push, pull, squat, bend, and reach.
• Certifications such as CompTIA A+, CompTIA Network+/CCNA, Linux (Redhat), Microsoft hardware, AWS, or other relevant certifications.

Responsibilities

• Troubleshoot integrated and interdependent computer systems in Amazon operations facilities.
• Provide high-quality customer service in a dynamic environment.
• Support Windows, Mac and Linux operating systems for 1+ years or equivalent experience.
• Maintain physical stamina to lift up to 49 pounds and stand/walk for long shifts.
• Develop and maintain IT certifications relevant to the role.

Skills

Troubleshooting IT systems

Customer service

OS support (Windows/Mac/Linux)

Physical ability

IT certifications

Job description

About Operations Technology Solutions (OTS)

Operations is at the heart of Amazon’s business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OTS provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit). Learn more about Amazon in Andy Jassy's most recent letter to shareholders at https://www.aboutamazon.com/news/company-news/2021-letter-to-shareholders.-

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, TX, Lubbock - 27.64 - 37.74 USD hourly