IT Support Associate II , Ops Tech Solutions (OTS)

Amazon Inc.; Sterling (VA); Vor Ort; USD 38.000 - 52.000; Vollzeit

Benefits dieser Stelle

Healthcare benefits Day 1

401(k) matching

Parental leave (up to 20 weeks)

Zusammenfassung

Amazon.com Services LLC is seeking an IT Support Associate II to support its operations facilities. The role involves troubleshooting IT equipment, handling service requests, and assisting in onboarding new hires across a defined geographic area.

The position emphasizes continuous learning of new technologies, with responsibilities spanning multiple buildings, remote locations, and occasional travel. Battery of certifications is encouraged to advance within a dynamic Amazon environment.

Qualifikationen

• Experience troubleshooting integrated and interdependent computer systems.
• High degree of customer service in a dynamic environment.
• 1+ years of Windows, Mac or Linux OS support experience or equivalent.

Aufgaben

• Allocating, maintaining, and troubleshooting IT equipment across Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings and remote locations.
• Move and lift up to 49 lbs and stand for long shifts (up to 12 hours).
• Travel within local/regional area to support customers.

Kenntnisse

Customer service

Troubleshooting

OS support

Tools

CompTIA A+

CompTIA Network+

Cisco CCNA

Linux (Redhat)

Microsoft hardware

AWS

Jobbeschreibung

IT Support Associate II , Ops Tech Solutions (OTS)

Job ID: 10595937 | Amazon.com Services LLC

About the Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within Amazon operations facilities in a defined geographical area that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there’s more: we are a casual dress code at each of our locations (jeans, t-shirts, safety shoes and at times a neon safety vest will be your daily outfit).

Key job responsibilities

• Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
• Handling support requests and procedures across the network.
• Assisting in training new hires.
• Continuous learning of new technologies.
• Supporting customers from multiple buildings in the area, as well as remote customers.
• Moving up to 49lbs as well as standing and walking for shifts lasting up to 12 hours.
• Traveling within your local or regional area to support our customers.

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

USA, PA, Philadelphia - 27.64 - 37.74 USD hourly

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Veterans, military spouses, and people with disabilities are encouraged to apply.