IT Support Associate II, Ops Tech Solutions (OTS)

Socket.dev; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Healthcare benefits Day 1

401(k) matching

Parental leave

Job summary

Amazon Operations is seeking an IT Support Associate II to assist the operations team across diverse technical disciplines in a Tulsa facility. You will troubleshoot, maintain IT equipment, and support customers both on site and remotely while learning new technologies.

The role emphasizes customer service, teamwork, and the ability to lift up to 49lbs and stand for long periods. Starting pay ranges by location, with benefits starting Day 1 including healthcare and 401(k).

Qualifications

• 1+ years of IT helpdesk or on-site support experience.
• Experience troubleshooting integrated computer systems.
• Experience with Windows, Mac, or Linux operating systems.
• Ability to provide strong customer service in a fast-paced environment.

Responsibilities

• Allocate, maintain and troubleshoot IT equipment in facilities.
• Handle support requests and procedures across the network.
• Assist in training new hires.
• Continuously learn new technologies.
• Support customers across multiple buildings and remote sites.
• Move up to 49 lbs and stand/walk for long hours.

Skills

Troubleshooting

Customer service

Windows support

Mac support

Linux support

Network support

Tools

Zebra printers

Thin clients

Handheld terminals

PCs

Job description

Operations is at the heart of Amazon's business. We are known for our speed, accuracy, and exceptional service. Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day. OpsTech IT provides nonstop global IT support to Amazon Operations as a vital piece to the puzzle. We are looking for self-motivated individuals to take on new challenges and motivate teams in fostering solutions to the hurdles we face. Together, we take ownership for what we do — whether supporting IT infrastructure, developing new technology in-house, launching a new Amazon Operations facility, or delighting our customers by delivering packages directly to them.

About The Role

As an IT Support Associate II, you will use your skills to support the operations team in resolving technical problems within an Amazon Operations facility that span across a multitude of technical disciplines. We are committed to improvement; you will be encouraged to participate in career development opportunities as presented to progress your career at Amazon.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Allocation, maintenance and troubleshooting of IT equipment used in Amazon Operations facilities
• Handles support requests and procedures across the network
• Assist in training new hires
• Continuous learning of new technologies
• Ability to support customers from multiple buildings in the area, as well as remote customers
• Ability to move up to 49lbs as well as stand and walk for 10-12 hours at a time with or without reasonable accommodation

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
• Experience in a dynamic environment with a high degree of customer service
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience in a dynamic environment with a high degree of customer service

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits.

USA, OK, Tulsa - 23.50 - 37.74 USD hourly