IT Support Associate II, IT Supply Chain

Amazon; Antioch (TN); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Healthcare starting Day 1

401(k) matching

Parental leave up to 20 weeks

Casual dress code

Job summary

Amazon IT is seeking a hands-on IT Support Associate II for IT Supply Chain to join the RAD organization. You will provide first-line technical support for RMA equipment including scanners, laptops, and printers, diagnosing issues, performing repairs, and documenting resolutions.

You will participate in continuous improvements, support end-user devices across multiple buildings, and assist in training new hires while maintaining accurate repair records and inventory management.

Qualifications

• 1+ years of Windows, Mac or Linux operating systems support.
• Experience troubleshooting integrated and interdependent computer systems.
• Ability to lift up to 49 pounds and stand for long shifts.
• Strong customer-service mindset in a dynamic environment.

Responsibilities

• Provide first-line technical support for RMA equipment including scanners, laptops, and printers.
• Perform diagnosis and Tier 1 repairs on various devices and equipment.
• Process RMA requests and manage equipment returns/replacements.
• Maintain accurate documentation of repairs, maintenance, and support activities.
• Participate in continuous improvement projects with IT peers and operations teams.
• Respond to and resolve technical issues in a timely manner.
• Manage inventory of spare parts and equipment.
• Support engineering projects and special initiatives as needed.
• Assist in training new hires.

Skills

IT support

Troubleshooting

Customer service

Hardware repair

Documentation

Tools

RMA software

Inventory systems

Job description

IT Support Associate II, IT Supply Chain

Job ID: 10488509 | Amazon.com Services LLC

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, innovative and driven leaders. If you would like to help us build the place to find and buy anything on-line, this is your chance to make history and be involved in growing our business by leading and supporting new building expansion and change. The Rapid Asset Deployment (RAD) organization is growing globally to improve our responsiveness to our customers.

OpsTech Solutions is accountable to manage all IT infrastructure and end user equipment deployed across Amazon Fulfillment facilities globally. The team is responsible to provide end to end solution for this equipment that includes lifecycle management, change control, capital/demand planning, material management, Return Merchandise Authorization (RMA) & liquidation. Our initiatives deliver on the solutions that power the physical fulfillment of our customers’ orders. This includes management of new site launches across the globe that directly supports shipping packages to millions of Amazon.com customers.

About The Role

We are seeking a hands-on IT Support Technician to join our team, focusing on Vending machine Testing, RMA (Return Merchandise Authorization) services, and end-user device support. Technicians identify and diagnose issues, repair, test and validate, create vendor RMAs and document resolutions for reporting purposes. The role includes working on technical support and special tasks/projects like continuous improvements and engineer support. The ideal candidate will provide technical support, perform repairs, and contribute to process improvements in our warehouse environment.

What Do We Offer?

Amazon offers competitive compensation packages including comprehensive healthcare benefits starting on Day 1, matching 401(k) program, and up to 20 weeks of paid parental leave. But wait, there's more: we don't wear suits and ties! Come as you are because jeans, t-shirts, sneakers and sometimes a neon safety vest will be your daily outfit.

Key job responsibilities

• Provide first-line technical support for RMA equipment including scanners, laptops, and printers
• Perform diagnosis and Tier 1 repairs on various devices and equipment
• Process RMA requests and manage equipment returns/replacements
• Maintain accurate documentation of repairs, maintenance, and support activities
• Participate in continuous improvement projects with IT peers and operations teams
• Respond to and resolve technical issues in a timely manner
• Manage inventory of spare parts and equipment
• Support engineering projects and special initiatives as needed
• Assisting in training new hires
• Continuous learning of new technologies
• Supporting customers from multiple buildings in the area, as well as remote customers

Basic Qualifications

• Experience troubleshooting integrated and interdependent computer systems
• Experience in a dynamic environment with a high degree of customer service
• Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
• 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Preferred Qualifications

• CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications
• Experience with written and verbal communication and presentation
• Experience working proactively and independently, meeting deadlines, and delivering on projects and tasks
• Experience with automation or working with scripting languages like Python, Java, Perl, PHP, Ruby, Bash, Shell, or equivalent
• Ability to prioritize work based on department and production objectives
• Service Management, Project Management, and Inventory Management skills

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The starting pay for this position is listed below. Final starting pay will be based on factors including experience, qualifications, and location. Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching. Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits .

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.