IT Support Associate I

Expeditors International; Bensenville, Northern (IL, KY); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Health plan

Life insurance

Employee stock plan

Training program

Career growth

EEO confidentiality

Job summary

Expeditors International is seeking an early-career IT support technician to deliver first-level technical support for hardware, software and network issues. You will document solutions, escalate as needed and assist with routine maintenance while delivering strong customer service.

The role covers system updates, patching, and basic configuration under supervision; you will help maintain OS proficiency and contribute to the knowledge base while adhering to security and compliance requirements.

Qualifications

• Experience in hardware management and asset inventory.
• Strong troubleshooting for hardware, software, and networks.
• Familiarity with Windows 11 OS and PC hardware.
• Experience with Microsoft 365 apps including Exchange and SharePoint.
• IT certifications are a plus.

Responsibilities

• Provide first-level technical support for hardware, software, and network issues.
• Document solutions and escalate appropriately.
• Assist in system updates and patching under supervision.
• Maintain proficiency in troubleshooting operating systems and enterprise apps.
• Contribute to knowledgebase with documented solutions.
• Communicate technical information clearly to non-technical users.
• Escalate complex issues promptly with context.
• Follow security and compliance requirements.

Skills

Hardware management

Software troubleshooting

PowerShell

Networking

Cybersecurity

Office 365

Customer service

Documentation

Tools

Windows 11

PC Troubleshooting

SharePoint

Exchange

PowerShell

Cybersecurity basics

Job description

• Compensation: USD 50,000 - USD 60,000 - yearly

Company Description

Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission is to recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

Job Description

Early-career technician delivering first-level support; follows procedures, documents solutions, escalates
appropriately, supports routine maintenance with strong customer service. Follows established procedures, documents solutions, and escalates appropriately. Delivers strong customer service, supports routine maintenance, adheres to security/compliance requirements, and contributions to procurement and vendor interactions under guidance.

Technical Expertise-Provide first-level technical support for hardware, software, and
network issues, ensuring timely resolution. Assist in systemupdates, patching, and basic configuration under supervision.Maintain proficiency in troubleshooting operating systems,enterprise applications, and peripheral devices.Document technical solutions and contribute to the knowledgebase for recurring issues.

Communication &Leadership-Communicate technical information clearly and effectively to non-technical users.Escalate complex issues promptly to senior technicians or relevantteams with detailed context

Customer Service Mindset-Escalate complex issues promptly to senior technicians or relevant
teams with detailed context.Deliver support with empathy and professionalism, ensuring apositive user experience. Respond to service requests promptly and keep users informedabout resolution timeline

Critical Thinking-Analyze problems systematically to identify root causes andprevent recurrence.Apply logical reasoning to prioritize tasks based on urgency andimpact.

Governance & Standards - Audit- Follow established IT policies, security protocols, and compliance
requirements.Ensure accurate logging of incidents and resolutions in theticketing system for audit purposes.Assist in periodic audits by providing required documentation andsystem checks.

Vendor and FinancialAcumen-Support procurement processes by providing accuratespecifications for IT equipment. Collaborate with vendors for warranty claims or repairs underguidance from senior staff

Qualifications

• Hardware Management:You will continuously manage the operational effectiveness of the branch's hardware, taking control of inventory, end of life, ordering, set up and retiring of all hardware.
• Software:You will have responsibility for troubleshooting software issues, roll out of new software solutions, the backup and storage of data and its security and the effective use of technical solutions that support operational performance.
• Solutions:In this role you will have the opportunity to build and develop solutions in conjunction with the operational teams, that drive efficiencies into the operational processes of the branch, supporting and or developing solutions that drive automation and optimization of productivity
• Windows 11OS experienceand PC Troubleshooting; preferred candidates will have experience building PC's
• Technology concepts - PowerShell, Networking, TCPIP, Cybersecurity, Cabling
• Software - Office, Exchange, SharePoint
• Ability to handle multiple tasks/projects
• Demonstrated customer service skills and proven interpersonal skills
• Inquisitive and exploratory mind-set
• IT Certifications considered a plus: CompTIA, Cisco, Microsoft, VMware, Linux

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time
• Health Plan: Medical
• Life Insurance
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company
• All your information will be kept confidential according to EEO guidelines.