IT Support Assistant (Provisional) - Service Desk

City University of New York; New York (NY); On-site; USD 45,000 - 51,000; Full time

Job summary

City University of New York's Hostos Community College seeks two IT Support Assistants to provide basic technical support to students, faculty and staff. Duties include handling network access, email, OS and software, and maintaining hardware such as desktops, laptops and printers.

Reporting to the Director of IT Operations, these provisional roles require on-campus presence with duties that span incident tracking, reporting, and service desk operations.

Qualifications

• Demonstrated English language proficiency
• High school diploma or equivalent required; IT exposure preferred
• Ability to lift and carry equipment as needed

Responsibilities

• Provide phone, remote and in-person basic technical support to students, faculty and staff
• Maintain, distribute and support desktops, laptops, printers and other approved hardware
• Assist in preparing reports pertaining to Service Desk activities
• Use the service desk ticket system for incident/service management, asset tracking, change management
• Support timely problem resolution and escalation as needed
• On-campus presence is essential for duties

Skills

Communication

Customer service

Problem solving

English proficiency

On-site presence

Education

High School Diploma or equivalent

18 months IT-related experience or 18 college credits in IT

Tools

Active Directory

CUNYFirst

Microsoft Office

Job description

IT Support Assistant (Provisional) - Service Desk

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work tasks include as:

-Operating, transporting, adjusting, and installing/configuring computing and related equipment

-Communicating with technology users and staff to understand, identify, document and resolve problems

-Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

The Information Technology Department at Hostos Community College seeks applications for two IT Support Assistants. Reporting to the Director of IT Operations, the IT Support Assistants will perform the following duties:

• Provides phone, remote and in-person basic technical support to students, faculty and staff in the areas of network access, e-mail, operating systems, standard software applications (installed by the office), CUNYFirst, Blackboard, mobile device support and other technical issues.

• Maintains, distributes and supports desktops, laptops, printers and other approved hardware.

• Assists in preparing reports pertaining to Service Desk activities.

• Utilizes the service desk trouble ticket system for incident/service management, asset tracking, change management, etc.

• Supports optimal operation of the IT department support team through timely problem resolution, escalation and follow up.

• Performs other related tasks as assigned by the supervisor. * Essential duties require on-campus presence.

MINIMUM QUALIFICATIONS

1. High School Diploma, G.E.D., or equivalent

2. Eighteen months of related full‑time work experience or equivalent, such as completion of eighteen college credits in Information Technology

3. Demonstrated English Language proficiency

4. A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

OTHER QUALIFICATIONS

The following qualifications are preferred:

• Strong familiarity with Windows desktop operating systems up to and including Windows 10

• Support knowledge of MS Office (Word, Excel, PowerPoint, Outlook), networks, wireless, mobile devices, Active Directory user management, hardware (desktop/laptop/printers), anti‑malware software, remote desktop

• Strong communication skills (verbal and written), interpersonal, and problem solving skills

• Excellent customer service skills

• Ability to troubleshoot and resolve basic computer and network issues

• Availability to work evening and weekend hours

• Ability to lift up to 50 lbs

COMPENSATION

New Hire: $44,746*

Incumbent: $50,564

*This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

BENEFITS

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax‑Deferred Savings Plans. Part‑time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CLOSING DATE

-Reopened--

Open until filled with review of applications to begin May 11, 2026

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

32190

Location:

Hostos Community College

Job Type:

Full‑Time