IT Support Assistant- Network & Security Support Specialist (Provisional)

The City University of New York; New York (NY); On-site; USD 49,000 - 56,000; Full time

Job summary

The City University of New York’s Lehman College IT team is seeking an IT Support Assistant (Network & Security) to help monitor and resolve security and computing issues across campus. You will work under supervision to assist senior cybersecurity staff and support routine IT operations.

You will help document incidents, maintain asset inventories, and assist in coordinating responses to security events while communicating with students and staff about cybersecurity best practices.

Qualifications

• High School Diploma, G.E.D., or equivalent.
• 18 months of related full-time IT work or 18 IT college credits.
• Demonstrated English language proficiency.
• New York driver's license may be required for some positions.

Responsibilities

• Assist with monitoring Cortex XDR security alerts and report suspicious activity.
• Assist with reviewing Cortex Xpanse reports to identify assets and maintain inventories.
• Assist with reviewing Tenable vulnerability scans, documenting findings, and tracking remediation.
• Assist with reviewing HackNotice reports to identify exposed credentials and support remediation.
• Assist with monitoring email security systems (Proofpoint) and process phishing and spam incidents.
• Assist with processing DMCA notices by documenting requests and forwarding cases.
• Maintain accurate documentation of security incidents and related records.
• Escalate cybersecurity incidents and vulnerabilities to appropriate staff.
• Communicate with faculty, staff, and students about cybersecurity issues.
• Maintain cybersecurity knowledge base and standard operating procedures.
• Participate in training activities to stay current with threats and technologies.

Skills

English proficiency

Communication

Security awareness

Education

High School Diploma / GED

18 college credits in IT

Tools

Cortex XDR

Cortex Xpanse

Tenable

HackNotice

Proofpoint

Job description

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

GENERAL DUTIES

I.T. Support Assistants support routine operations and problem resolution of computing and/or communications functions at a College or Unit. They work in technical support, applications development, operations, help desk, and similar environments, as well as in the field where equipment may be located.

Work Tasks Include As

• Operating, transporting, adjusting, and installing/configuring computing and related equipment
• Communicating with technology users and staff to understand, identify, document and resolve problems
• Performing simple repairs to computing and related equipment.

This job is in CUNY's Classified Civil Service. The full specification is available on our web site at http://www.cuny.edu/about/administration/offices/hr/classified-civil-service/ccsjobs/

CONTRACT TITLE

IT Support Assistant

FLSA

Non-exempt

CAMPUS SPECIFIC INFORMATION

Lehman College, of The City University of New York, ranks among the top five institutions in the nation for fostering social mobility. A four-year Hispanic-Serving Institution in the Bronx, Lehman offers bachelor’s, master’s, and advanced degrees and certificate programs in the Liberal Arts, sciences, and professions. The College’s community-driven mission and notable academic programs attract a diverse, international enrollment of over 15,000 students who take courses on its 37-acre, tree-lined campus and online degree programs. Many thousands more community members benefit yearly from its active cultural, educational, health, and economic outreach programs and services. The Information Technology Division of Lehman College is responsible for technology delivery, leadership, and innovation to achieve Lehman’s strategic vision of transforming lives and communities. We deliver by being accountable for the reliable, service-oriented, and transparent management of computing, data, network, and telecommunications, help desk, multimedia and applications and web resources that are responsive to the needs of the College. We lead by implementing contemporary technologies that enhance the quality of teaching, learning, research, and work experiences, adding measurable value for the students, faculty, staff, alumni, and communities we serve. We innovate by advancing a forward-thinking, seamless, and collaborative technology environment that increases efficiency and ensures the highest quality education.

Responsibilities

Reporting to the Assistant Director of IT Infrastructure Services, the IT Support Assistant (Network & Security Support Specialist) works under direct supervision in support of senior cybersecurity staff, who are responsible for all security determinations and decisions. The responsibilities are:

• Assist with monitoring Cortex XDR security alerts and events and report suspicious activity to senior cybersecurity staff in accordance with established procedures.
• Assist with reviewing Cortex Xpanse reports to help identify externally visible assets and maintain current asset inventories.
• Assist with reviewing Tenable vulnerability scan results, documenting findings, and tracking remediation activities under the direction of senior staff.
• Assist with reviewing HackNotice reports to identify potentially exposed credentials and support notification and remediation efforts.
• Assist with monitoring email security systems, including Proofpoint, and with processing phishing, spam, and other email security incidents following established procedures.
• Assist with processing Digital Millennium Copyright Act (DMCA) notices by documenting requests, maintaining records, and forwarding cases for appropriate action.
• Maintain accurate documentation of security incidents, support requests, remediation activities, and related technical records.
• Escalate cybersecurity incidents, vulnerabilities, and operational issues to appropriate technical staff in accordance with departmental procedures.
• Communicate with faculty, staff, and students regarding cybersecurity-related issues, provide routine guidance, and follow up on assigned cases to ensure timely resolution.
• Assist with maintaining cybersecurity documentation, knowledge base articles, and standard operating procedures.
• Participate in training activities to maintain knowledge of cybersecurity technologies, security awareness practices, and evolving threats.

Minimum Qualifications

• High School Diploma, G.E.D., or equivalent
• Eighteen months of related full-time work experience or equivalent, such as completion of eighteen college credits in Information Technology
• Demonstrated English Language proficiency
• A Motor Vehicle Driver's license, valid in New York State, may be required for some, but not all positions.

Other Qualifications

• Familiarity with recognized information security frameworks and standards, such as ISO 27001.
• Exposure to information security compliance concepts and best practices for safeguarding data.
• Basic awareness of regulatory obligations (e.g., HIPAA, FERPA) and their impact on IT security processes.
• Familiarity with basic security concepts such as access control and incident handling.
• Exposure to vulnerability management or security monitoring tools through coursework, labs, orinternship.
• Basic understanding of networking concepts.

Compensation

New Hire: $49,211*

Incumbent: $55,608

• This amount reflects a 13% salary suppression in effect for the first 24 months of employment only.

Benefits

CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans. Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria.

CLOSING DATE

11/05/2026

JOB SEARCH CATEGORY

CUNY Job Posting: Information Technology/Technical

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID:

32997

Location:

Lehman College

Job Type:

Full-Time