IT Support and Network Technician

ProBleu; Bloomington (IN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off

Bonus program

Job summary

ProBleu, a woman-owned MSP serving Indiana since 2005, seeks a hybrid Help Desk/Field Tech to support small and mid-sized clients. You will manage Microsoft 365/Google Workspace, monitor networks with RMM, and own client relationships through project delivery. Travel to client sites is ~20% with after-hours work occasionally.

You will grow into larger projects, earn CompTIA A+ and Network+ on the job, and contribute to security, backups, and patching efforts in a collaborative team.

Qualifications

• Hands-on experience supporting end users and small business networks; no certification required.
• Willing to earn CompTIA A+ and Network+ on the job; exams paid by us.
• Comfortable troubleshooting Windows desktops and laptops, printers, and common business apps.
• Familiarity with Microsoft 365 or Google Workspace administration; learn the other when needed.
• Strong LAN fundamentals knowledge: routing, switching, DNS, DHCP, wireless.
• Willingness to learn responsible AI usage in client work; training provided.
• Able to document work clearly and track time.
• Willing to work with clients in person, on the phone, and via remote sessions.
• Valid driver’s license; travel to client sites about 20% of the time.

Responsibilities

• Day-to-day support: work an active queue and resolve tier 1–2 issues.
• Administer Microsoft 365 and Google Workspace tenants, including users, mailboxes, drives, licensing and MFA.
• Monitor device and network health with RMM tools and catch failures early.
• Document actions for the next technician in our docs system.
• Occasionally participate in after-hours maintenance; rare but planned.

Skills

End user support

Small business networks

MS 365 / Google Workspace admin

Troubleshooting Windows

Documentation

Client communication

Travel readiness

Tools

RMM tools

Ticketing platform

Documentation system

Entra ID / Intune / Google Admin

Job description

Hybrid role, split between our Bloomington office and remote work. We will walk through what remote work looks like day to day when we talk.

ProBleu has kept Indiana businesses running since 2005. We are a woman-owned managed services provider (MSP), small enough that your work is visible and your judgment matters. You will support small and mid-sized organizations across southern and central Indiana, including professional firms, manufacturers, healthcare clinics, hospitality, nonprofits, and local government. This is a tier 1 to tier 2 help desk and field role, working out of our ticketing platform, our remote monitoring (RMM) tools, and our documentation system.

Most of our clients run on Microsoft 365 or Google Workspace, so cloud identity, mailboxes, and endpoint policy are part of the daily work rather than a specialty someone else handles.

What it's like to work here

We are a small team, and we like each other. That is not a slogan, it is the practical reason this job works. Nobody gets buried in a queue alone, nobody gets punished for asking a question, and the person who finds the fix gets the credit for it.

Family comes first here. If your kid is sick, if something at home needs you, you go. We will cover the queue. We would rather have you for years than squeeze you for a quarter, and we have built the schedule, the PTO, and the after-hours expectations around that.

You will also get real ownership. On a team this size, you are not the ninth person on a ticket. You will own client relationships, run your own projects, and see the results of your work in someone's actual business.

What you'll do

Day-to-day support

• Work an active queue in our ticketing platform, resolving tier 1 and tier 2 issues before they interrupt someone's work.
• Administer Microsoft 365 and Google Workspace tenants, including user accounts, mailboxes, shared drives, licensing, and multi-factor authentication.
• Monitor device and network health through our remote monitoring (RMM) tools, and catch failures before the client notices them.
• Document what you did and why, in our documentation system, so the next technician is not starting from scratch.
• Handle the occasional scheduled maintenance window or cutover after hours. This is rare, and it is always planned. Expect about one evening a month when it comes up, and two only on unusual occasions.

Infrastructure and security

• Deploy and configure firewalls, switches, and wireless access points, much of it cloud-managed, to keep client sites stable and connected.
• Apply patches and endpoint management policies that reduce a client's exposure without disrupting their day.
• Help clients recognize and respond to phishing attempts, and tighten the account settings that stop those attempts from succeeding.
• Verify backups actually restore, rather than assuming a green checkmark means recoverable.
• Diagnose and repair failing hardware to keep downtime short and predictable.

Growth and development

• Get your A+ and Network+ on our dime, and put what you learn to work on real client infrastructure. Anything past those two is yours to chase if you want it, not something we require.
• Take on progressively larger projects like cloud migrations, network refreshes, server replacements, and security rollouts.
• Grow into a senior tech role, and into leading the team on large projects, as you take on more of your own queue and clients.
• Share what you learn with the team, and write up the fixes worth keeping.
• Optionally contribute to client-facing tips or articles if writing is something you enjoy.

What you need

• Real hands-on experience supporting end users and small business networks. Most of our team learned this on the job rather than in a classroom, and we hire for what you can do. You do not need a certification to apply or to be hired.
• A willingness to earn CompTIA A+ and Network+ on the job if you do not already hold them. We pay for the exams. Those two are the only certifications we ask for, and we do not expect anything beyond them.
• Comfortable troubleshooting Windows desktops and laptops, printers, and common business applications.
• Familiarity with Microsoft 365 or Google Workspace as an administrator, not only as a user. Strong experience with one and willingness to learn the other is fine.
• Working understanding of LAN fundamentals, including routing, switching, DNS, DHCP, and wireless.
• A willingness to learn how AI tools are used responsibly in client work, including what is safe to put into them, what has to be verified before it reaches a client, and where client data must never go. We will teach this. We are looking for curiosity and good judgment rather than existing expertise.
• Ability to document your work clearly and track your time accurately.
• Willingness to work directly with clients in person, on the phone, and over remote sessions.
• A valid driver's license, and the ability to travel to client sites (roughly 20% of your time).

Nice to have

• Time in the field, an IT degree, or a self-taught path. We do not weigh these differently.
• macOS troubleshooting alongside Windows.
• Experience in a managed services (MSP) or multi-client environment.
• Any current certification you picked up on your own, such as CompTIA Security+, the Google IT Support certificate, Cisco's CCST or CCNA, the free Cisco Meraki CMNA, or a Microsoft fundamentals exam like MS-900 or AZ-900. We are interested in what you learned, not the badge.
• Familiarity with cloud identity and endpoint management platforms, such as Entra ID, Intune, or the Google Admin console.
• Light scripting (PowerShell, Bash, Python) to automate repetitive work.
• A home lab, a side project, or anything you have broken and fixed on your own time. We like people who tinker.

Physical requirements and travel

Some site work involves working in server rooms and wiring closets, and lifting equipment weighing up to 50 pounds. Heavier items, such as UPS batteries that can exceed 75 pounds, are handled with a second person or a lift cart rather than alone. Reasonable accommodations are available, and we will discuss what works for you. Travel is primarily central and southern Indiana, roughly 20% of your time.

Compensation and benefits

• Market-competitive compensation based on experience, skills, and qualifications.
• 401(k) retirement plan.
• Health insurance. We do not offer a group health plan at this time. We take that into account when we set pay, and we would rather name it up front than surprise you at the offer.
• Paid time off that grows quickly. 40 hours after two months, 80 hours after six months, 120 hours (15 days) after one year, then 120 hours every January 1. After five years, 160 hours (20 days).
• Seven paid holidays, from day one. New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, the Friday after Thanksgiving, and Christmas.
• Paid 60-minute meal break every day. This is a full-time job, and you get time to go eat.
• Certifications paid for. We cover the CompTIA A+ and Network+ exams. Those two are the only certifications we ask anyone to hold, and we do not expect them before you start.
• Bonus plan. Bonuses may be paid throughout the year.
• Paid every other Friday by direct deposit. Workers' compensation coverage at no cost to you.
• Standard hours are 8:00am to 5:00pm, Monday through Friday.

Equal opportunity and legal

ProBleu, Inc. provides equal employment opportunity to all applicants and employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or uniformed service member status, or any other legally protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities, during the application process and throughout employment. Applicants must be authorized to work in the United States. Employment offers are contingent on a background check and verification of a valid driver's license.