IT Support Analyst — Service Desk & Field Tech

ABARTA Coca-Cola Beverages, LLC in; Bethlehem (Northampton County); On-site; USD 45,000 - 65,000; Full time

Job summary

ABARTA Coca-Cola Beverages, LLC is seeking an IT Support Analyst to deliver Tier 1 and Tier 2 help desk and field support for distribution centers across Pennsylvania, Ohio, and West Virginia. The role requires some travel to other ABARTA sites and may include after-hours work.

Typical hours are Monday through Friday, 8:30am–5:00pm. The ideal candidate will have 3–5+ years IT support experience, strong customer service, and expertise with Windows 11.

Qualifications

• Associate degree in IT or equivalent experience.
• 3-5+ years of IT support experience as a Tier 1 or 2 Analyst.
• Strong customer service and communication skills.
• Experience with Windows 11 and hardware and software troubleshooting.

Responsibilities

• Serve as the first point of contact for end-user technical issues via phone, email, chat or ticketing system.
• Perform initial triage, troubleshooting, and resolution of incidents and service requests.
• Log, categorize, and prioritize tickets in the ticketing system.
• Provide remote support for hardware, software, network, and mobile issues.
• Escalate unresolved or complex issues to Tier 2 or higher support levels.

Skills

Customer service

Communication skills

Windows 11

Troubleshooting

Education

Associate degree in IT

Tools

Intune

Autopilot

Job description

ABARTA Coca-Cola Beverages, LLC is seeking an IT Support Analyst to deliver Tier 1 and Tier 2 help desk and field support for distribution centers across Pennsylvania, Ohio, and West Virginia. The role requires some travel to other ABARTA sites and may include after-hours work.

Typical hours are Monday through Friday, 8:30am–5:00pm. The ideal candidate will have 3–5+ years IT support experience, strong customer service, and expertise with Windows 11.