IT Support Analyst II: Desktop, Server & Cybersecurity

Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD); Orange (CA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical coverage and dental/vision

Life insurance

Paid time off

10 holidays

403b retirement plan

Job summary

The Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD) seeks an IT Support Analyst II to deliver first‑level technical support for desktops, servers, and network issues. You will assist with asset lifecycle, AD/O365 user management, and cybersecurity training in a mission‑driven nonprofit setting.

This on‑site role reports to the IT Manager. Applicants should have an associate degree in IT or related field and at least two years of IT support experience, including

Qualifications

• Associate's degree in Information Technology, Computer Science, or related field.
• Minimum 2 years of progressive IT support experience (ITIL preferred).
• Minimum 2 years of experience with Windows desktop support (OS 10/11).
• Minimum 2 years of experience with Office 365 administration and support.
• Minimum 2 years of experience with Windows Server administration and support (2016-2022).

Responsibilities

• Provide first-level technical support to end users and troubleshoot hardware, software, printers, and network issues.
• Escalate complex issues to higher-level engineers as needed and ensure timely follow-up with users.
• Maintain and update knowledge-base articles and track ticket trends for process improvements.
• Assist with lifecycle management of IT assets (computers, printers, scanners) and security.
• Deploy and update desktop software for new users and manage user accounts in Active Directory/O365.
• Support cybersecurity training campaigns and phishing simulations to reinforce security culture.

Skills

Desktop support

Windows OS

Office 365

Active Directory

Customer service

Networking basics

Education

Associate's degree in IT/CS or related field

Tools

Datto RMM

Job description

The Center for Comprehensive Care & Diagnosis of Inherited Blood Disorders (CIBD) seeks an IT Support Analyst II to deliver first‑level technical support for desktops, servers, and network issues. You will assist with asset lifecycle, AD/O365 user management, and cybersecurity training in a mission‑driven nonprofit setting.

This on‑site role reports to the IT Manager. Applicants should have an associate degree in IT or related field and at least two years of IT support experience, including