IT Support Analyst

Fleet Glass Services, Inc.; Wilmington (MA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401k plan with company matching

Job summary

Revolution Space is seeking an IT Support Analyst to join our growing IT team in a highly secure, compliance-driven environment. You will lead end-user support, deployment, identity management, and hardware inventory.

You will own the deployment queue, handle MFA in Entra ID, and ensure documentation supports CMMC Level 2 compliance while remaining hands-on with day-to-day support tasks.

Qualifications

• 3+ years IT support/helpdesk experience (MSP or regulated environment preferred).
• Bachelor's degree in IT with relevant certs and experience.
• Hands-on with Windows and macOS desktop administration and troubleshooting.
• Experience with Microsoft 365 Admin Center and Entra ID user/group administration.
• Fundamental networking concepts (subnets, VLANs, DNS).
• Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent).
• Highly organized with strong attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Triage and resolve helpdesk tickets via SharePoint-based system for Windows/macOS, 365, Teams, and connectivity issues.
• Own workstation provisioning pipeline (unbox, tag, image, test, ship to staff) using deployment tools.
• Handle user provisioning, password resets, and MFA in Entra ID for staff and contractors.
• Support basic SharePoint site administration and configuration (bonus).
• Manage routine software licenses per IT protocols.
• Maintain hardware inventory and coordinate vendor warranty repairs.
• Maintain documentation for hardware changes, provisioning, and ticket resolutions for CMMC Level 2.
• Manage new hire laptop and account setup end-to-end.
• Participate in on-call rotation for after-hours support.

Skills

IT support

Bachelor's degree

Windows admin

macOS admin

Microsoft 365

Entra ID

Networking basics

Imaging tools

SharePoint admin

Education

Bachelor's degree in IT

Tools

SmartDeploy

Azure AD

SharePoint

VMware

Job description

At Revolution Space we're building advanced space systems for the 21st century. Every employee at Revolution Space works on projects that are critical to our company's future by ensuring our products work on orbit every time.

Position Summary:

Revolution Space is seeking a strong IT Support Analyst to join our growing IT team. This role is central to supporting rapid company growth in a highly secure, compliance-driven environment (CMMC Level 2 / NIST SP 800-171). You'll be the frontline for end-user support while also owning key operational processes like workstation deployment, identity management, and hardware inventory.

You’ll take ownership of the deployment queue and ticket backlog quickly, freeing up senior IT leadership to focus on infrastructure and security initiatives — while maintaining the documentation discipline our compliance environment requires.

This is not a purely reactive helpdesk role — we are looking for someone who can operate independently, exercise sound judgment, and take full ownership of assigned processes, while remaining hands‑on with day‑to‑day deployment and support work.

This position is onsite 5 days per week. We're currently based in Charlestown, MA but will be moving to Wilmington, MA in mid 2027.

Responsibilities:

• Frontline Technical Support: Triage and resolve helpdesk tickets submitted through our SharePoint-based ticketing system, covering Windows 10/11, macOS, Microsoft 365, Teams, and general connectivity issues
• Deployment Management: Own the workstation provisioning pipeline (unbox, asset-tag, image, test, and ship to local and remote staff) using centralized deployment/imaging tools
• Identity & Access Administration: Handle user provisioning, password resets, and MFA troubleshooting in Microsoft Entra ID for internal staff and B2B guest contractors
• SharePoint Administration: Support basic SharePoint site administration and configuration (bonus)
• Software Licensing: Manage routine allocation of engineering and business software licenses per established IT protocols
• Hardware Inventory: Maintain the physical IT asset cage, track inventory and spare stock, and coordinate vendor warranty repairs
• Compliance Documentation: Maintain rigorous documentation of hardware changes, software provisioning, and ticket resolution to support our CMMC Level 2 compliance framework
• New User Setup: Manage new hire laptop and account setup end-to-end
• Availability: Participate in an on‑call rotation to support after‑hours and emergency IT needs

Required Qualifications

• 3+years of experience in a relevant IT support/helpdesk role (MSP or regulated corporate environment preferred)
• Bachelor's degree in IT plus relevant certifications and experience
• Hands‑on experience with Windows and macOS desktop administration and troubleshooting
• Experience with Microsoft 365 Admin Center and Entra ID (Azure AD) user/group administration
• Fundamental understanding of networking concepts (subnets, VLANs, DNS)
• Familiarity with centralized deployment/imaging tools (SmartDeploy or equivalent)
• Highly organized with strong attention to detail
• Strong written and verbal communication skills
• Comfortable learning new tools quickly and adapting to shifting priorities

Certifications of interest:

Microsoft credentials (Azure/M365), Cisco CCENT/CCNA, CompTIA Security+, or ISC2 SSCP. (CompTIA A+ is a plus but not core to this role.)

Preferred Qualifications

• Experience in a government cloud environment (GCC/GCC High) or a NIST SP 800-171 / CMMC-compliant workplace
• Windows Server Administration / Active Directory
• VMware administration
• Cybersecurity experience
• Familiarity with engineering software environments (SolidWorks client installs, PDM troubleshooting)
• Comfort with physical hardware troubleshooting and component‑level repairs (RAM, storage)
• Paid holidays, sick time and unmetered vacation
• Excellent health and dental plans with 80% employer contribution
• 4% company matching 401k plan with immediate vesting
• Life Insurance
• Long-term / short term disabilit y
• Education assistance

To conform to U.S. Government space technology export regulations, applicants must be U.S. citizens, lawful permanents residents of the U.S., or protected individuals as defined by 8 U.S.C. 1324b(a)(3).

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other protected factor.

The pay range for this role is:

65,000 - 90,000 USD per year (Wilmington, MA)