IT Support Analyst

Axos Bank; Overland Park (KS); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

HSA/FSA

401(k) Match

Mortgage Program

Job summary

Axos Clearing LLC is seeking an IT Support Analyst I to provide first and second level hardware, software, and OS support for PC and Apple devices at our Kansas City/Overland Park location.

The role requires an associate degree or equivalent, 2+ years of enterprise IT support, and strong customer service in a fast-paced environment. On-site work only; full benefits and bonus opportunities.

Qualifications

• 2+ years in software applications, Windows, and hardware support in an enterprise environment.
• Tier 1 Desktop Architecture-centered experience.
• Ability to work in a fast-paced, high-volume environment with strong customer service.

Responsibilities

• Image, deploy, and ship desktops and laptops for in-office and remote users.
• Onboard new users with imaged computers and required software.
• Offboard users, collect devices, and disable access.
• Track inventory: shipped, in stock, assigned items.
• Provide first and second level IT support.
• Triage incoming calls, emails, and tickets; route to relevant teams.

Skills

2+ years IT support

Tier 1 Desktop Support

Customer service oriented

Education

Associate degree in a technical field

Tools

SCCM

Exchange

Azure

AWS

VMware

Job description

Axos Clearing LLC

Target Range

$25.00 /Hr - $28.00 /Hr

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

This position will report on-site at our Kansas City / Overland Park location. Remote or Hybrid is not available.

We are looking for an IT Support Analyst I to join our team. This candidate will be responsible for providing first and second level support of hardware, software, and operating systems for PC and Apple-based computing products across Axos Bank, Clearing and Axos Advisor Services. In addition to a strong technical aptitude and desire to learn, we are looking for someone who can thrive in a fast-paced, high-volume environment, with a focus on providing excellent customer service.

Responsibilities

• Image, deploy in office and ship desktop and laptop computers for remote users
• Onboarding new users with providing them imaged computer with all required equipment and software installed per their role
• Offboarding users, collecting computers and disabling access
• Tracking all inventory items including, items shipped, items currently in stock and items assigned to the users
• Provide first and second level technical support
• Handle all incoming IT Support calls, emails, and tickets; triage issues as they arrive and route issues to relevant departments
• Manage IT Support ticket system and assist IT Support to meet Service Level Agreement goals
• Deploy all new hire workstations and equipment ahead of time
• Regular maintenance, monitoring, and troubleshooting of all company workstation systems
• Workstation software and hardware installation, maintenance, support, and inventory
• Provide excellent customer support to on-site and remote employees via phone and/or remote desktop sessions
• Assist in development and health of imaging system

Requirements

• Associate degree in a technical or computer-related field of study or equivalent related experience or higher
• 2+ years in software applications, Windows, and hardware support role in an enterprise environment
• Tier 1 or higher Desktop Architecture-centered experience
• Desktop support and working knowledge of Systems, Security and Networking, local and client-server applications, functions, and support SCCM, Exchange, Azure, AWS and VMWare platforms
• Ability to lift, carry, and move items weighing up to 50 pounds as an essential function of the role

Axos Employee Benefits May Include

• Medical, Dental, Vision, and Life Insurance
• Paid Sick Leave, 3 weeks’ Vacation, and Holidays (about 11 a year)
• HSA or FSA account and other voluntary benefits
• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We’re a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

E-Verify and Right to Work Notices

Axos participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States. The E-Verify program is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services.

IER Right to Work Poster (English/Spanish)

E-Verify Participation Poster (English/Spanish)