IT Support Analyst

TP-Link Systems Inc.; Irvine (CA); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k with employer contributions

Paid vacation 15 days

11 paid holidays

Gym membership

Team-building events

Job summary

TP-Link Systems Inc. in Irvine, CA seeks a hands-on IT Support Analyst to cover ITSM, Microsoft 365 management, and end-user support, ensuring productive and secure operations.

You will handle onboarding, asset tracking, server and network support, and coordinate with vendors on IT projects, across Windows/macOS, and cloud services.

Qualifications

• 2+ years administering Microsoft 365 services (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
• Experience managing Microsoft 365 licenses, mailboxes, and groups.
• Experience with Windows/macOS, hardware, and business apps.
• Familiarity with ITSM tools like Jira or ServiceNow.

Responsibilities

• Handle incidents, service requests, and change management using ITSM.
• Document IT procedures and troubleshooting guides.
• Assist with onboarding and device provisioning for new hires.
• Manage IT asset inventory - laptops, monitors, licenses.
• Support Microsoft 365 services and tenant configuration.
• Coordinate with vendors and internal teams on IT projects.

Skills

M365 administration

Windows/macOS

ITSM tools

End-user support

Networking basics

Documentation

Tools

Microsoft 365 Admin Center

Exchange Admin Center

Entra Admin Center

Jira Service Management

ServiceNow

Job description

About Us:

Headquartered in the United States,

About Us:

Headquartered in the United States, TP-Link Systems Inc. is a global provider of reliable networking devices and smart home products, consistently ranked as the world's top provider of Wi-Fi devices. The company is committed to delivering innovative products that enhance people's lives through faster, more reliable connectivity. With a commitment to excellence, TP-Link serves customers in over 170 countries and continues to grow its global footprint.

We believe technology changes the world for the better! At TP-Link Systems Inc, we are committed to crafting dependable, high-performance products to connect users worldwide with the wonders of technology.

Embracing professionalism, innovation, excellence, and simplicity, we aim to assist our clients in achieving remarkable global performance and enable consumers to enjoy a seamless, effortless lifestyle.

Overview:

We are seeking a hands-on, proactive IT Support Analyst to join our team. This role covers a broad range of responsibilities—from software and hardware support to onboarding, asset tracking, and supporting IT-related building systems. You'll be the go-to person for day-to-day IT needs, helping the business stay productive and secure.

Key Responsibilities:

IT Operations & Process Management

Utilize IT Service Management (ITSM) tools and processes to manage incidents, service requests, and change management activities

Maintain proper documentation of IT procedures, system configurations, and troubleshooting guides

Create and maintain user guides and internal support documentation

Provide general IT support for end users, including software and hardware installation, troubleshooting, maintenance, and repair

Manage the new hire onboarding process, including device provisioning, account setup, and orientation support for IT systems

Maintain accurate IT asset inventory, including laptops, monitors, peripherals, and software licenses

Administer and support Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID

Manage user lifecycle activities including onboarding, offboarding, mailbox administration, distribution groups, and license assignment

Troubleshoot Microsoft 365 service issues and support end-user collaboration tools

Monitor Microsoft 365 service health and system notifications

Assist with Microsoft 365 tenant configuration, policy management, and service optimization initiatives

Support Microsoft 365 mail administration, including mail flow rules, shared mailboxes, distribution groups, and email delivery troubleshooting

Track and manage IT-related services and subscriptions, including Internet and telecom services, Adobe Creative Suite, server hosting, and cloud platforms

Infrastructure & Systems Support

Provide first-level support and troubleshooting for servers, virtual machines, and network infrastructure

Escalate complex infrastructure issues to the Infrastructure team

Vendor & Project Coordination

Collaborate with vendors for hardware procurement, IT service delivery, and system maintenance

Participate in IT system implementation projects as a project coordinator or project manager when required

Coordinate with internal teams and external vendors to ensure IT projects and operational tasks are delivered efficiently

Qualifications

• 2+ years of hands-on experience administering Microsoft 365 services, including Exchange Online, Microsoft Teams, SharePoint Online, OneDrive, and Entra ID
• Experience managing Microsoft 365 licenses, mailboxes, distribution groups, and shared mailboxes
• Experience with Microsoft Intune, Windows Autopilot, and endpoint management
• Familiarity with Microsoft 365 administration and user management
• Experience using Microsoft 365 Admin Center, Exchange Admin Center, and Entra Admin Center
• 3+ years of IT support or IT operations experience in a business or enterprise environment
• Strong troubleshooting skills across Windows, macOS, hardware, and common business applications
• Familiarity with IT asset management and lifecycle management best practices
• Basic understanding of networking concepts, including TCP/IP, switches, Wi‑Fi, and VoIP systems
• Familiarity with IT Service Management (ITSM) tools (such as Jira Service Management, ServiceNow, or similar ticketing systems)
• Experience supporting Warehouse Management Systems (WMS), ERP, CRM, or logistics-related systems is a plus
• Basic PowerShell scripting knowledge is a plus
• Strong organizational, documentation, and communication skills
• Ability to manage multiple tasks and projects simultaneously in a fast-paced environment
• Ability to work independently while coordinating with cross-functional teams and vendors

Benefits

Salary range: $75,000-$93,000

• Fully paid medical, dental, and vision insurance (partial premium coverage for dependents)
• Employer quarterly contributions to 401k funds
• 15 days accrued vacation
• 11 paid holidays
• Bi-annual reviews, and annual pay increases
• Health and wellness benefits, including free gym membership
• Quarterly team-building event

At TP-Link Systems Inc., we are continually searching for ambitious individuals who are passionate about their work. We believe that diversity fuels innovation, collaboration, and drives our entrepreneurial spirit. As a global company, we highly value diverse perspectives and are committed to cultivating an environment where all voices are heard, respected, and valued. We are dedicated to providing equal employment opportunities to all employees and applicants, and we prohibit discrimination and harassment of any kind based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Beyond compliance, we strive to create a supportive and growth-oriented workplace for everyone. If you share our passion and connection to this mission, we welcome you to apply and join us in building a vibrant and inclusive team at TP-Link Systems Inc.

We are unable to offer visa sponsorships at this time.