IT Support Analyst

DCS Corp; California; Sur place; USD 70 000 - 81 000; Plein temps

Résumé du poste

DCS Corporation in China Lake, CA is seeking an IT Support Analyst to join the IPT. You will triage service calls, assist end users, and support VTC systems while ensuring DoD cybersecurity controls are met.

Role requires US citizenship, a Secret clearance, high school diploma with 10 years of experience, and onsite work. You will coordinate with IT management and cross-functional teams to keep critical systems secure and operational.

Qualifications

• U.S. Citizenship required.
• High school diploma plus 10 years of experience.
• Secret security clearance with T5 investigation required.
• Onsite work; not remote.
• Willingness to work after hours/weekends.

Responsabilités

• Provide technical support to end users, customers, and guests within the IPT.
• Support VTC systems used throughout the IPT.
• Implement and comply with cybersecurity requirements and controls.
• Perform junior system administrator tasks: accounts, file shares, permissions, CRs, deployments.
• Provide technical and implementation support for organizational projects and services.
• Coordinate activities with IT Management and other teams and stakeholders.
• Work with cross-functional teams to achieve the IPT’s mission.
• Identify and manage IT/Cybersecurity services, infrastructure components, and documentation.

Connaissances

Teamwork

Communication

Time management

Problem solving

Detail-oriented

Organizational skills

Formation

High school diploma + 10 years of experience

Outils

Microsoft Office

Excel

Word

PowerPoint

Jira

Service Desk

Wiki

Description du poste

Job Description

Job Description

Salary Range: $70,310- $81,300

IT Support Analyst will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.

Essential Job Functions:

Provide technical support to all end users, customers, and guests within the IPT.

Provide technical support for all VTC systems used throughout the IPT.

Support, implement, and comply with cybersecurity requirements and controls.

Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR’s, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.

Provide technical and implementation support for organizational projects and services.

Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.

Be able to work as a team with other cross functional teams to achieve the IPT’s mission.

Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

High school diploma plus 10 years of experience.

Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment.

Teachable, positive attitude, highly motivated, problem solver and team oriented.

Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.

Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

Effectively communicate (oral and written) with tact and professionalism.

Detail-oriented with strong organizational skills.

Must be able to work onsite - This position is not remote work eligible.

Windows Operating System and Security+ or other certifications required to comply with DoD 8140.

Must be willing and able to work after hours/weekend support for patching and maintenance as needed.

Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

Expertise with Atlassian products such as Jira, Service Desk, and Wiki.