IT Support Agent

WheelHouse IT; Fort Lauderdale (FL); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401(k) plan with match

Company phone

Fridays Happy Hour

Job summary

WheelHouse IT, the largest Managed Service Provider in South Florida, seeks a passionate Support Agent to join our team. This entry-level role is the starting point of our Support Desk, providing friendly service via phone or email to end users and clients in the Fort Lauderdale area.

We offer internal training paths and clear career progression toward Support Technicians within three to six months, with opportunities to work on-site or remotely after training.

Qualifications

• Basic technical knowledge and passion for tech.
• Comfortable providing phone support to clients.
• Excellent customer service skills and clear communication.

Responsibilities

• Answer incoming calls from clients.
• Resolve simple tickets and route to technicians.
• Provide basic application support (Office/365, QuickBooks).
• Configure hardware and install common peripherals.
• Assist with network basics (routers, access points).
• Access client systems via remote monitoring tools.

Skills

Tech basics

Phone support

Customer service

Written and verbal com

Tools

Office 365

QuickBooks

RMM tools

Job description

WheelHouse IT, the largest Managed Service Provider in South Florida, is seeking a passionate and driven Support Agent to join our dynamic team. As the entry-level position on our Support Desk, this role provides the opportunity to get started in the field of IT from the ground up. Our Support Agents play a critical role as our end users' first point of contact, providing friendly, respectful, and knowledgeable service over the phone or through email.

Requirements:

• Passionate about technology with basic technical knowledge
• Comfortable providing phone support to clients
• Excellent customer service skills
• Clear written and verbal communication
• Capable of working a standard M-F work week (and very occasional nights/weekends)
• Local to the greater Fort Lauderdale area

At WheelHouse IT, we offer internal training paths, career planning, and unlimited access to professional training courses to keep our team members up-to-date with the latest tech topics. Our Support Agents will have the opportunity to learn our systems and clients before fully immersing themselves in a technician role. With the right work ethic and initiative, candidates can be fast-tracked to become knowledgeable Support Technicians within three to six months.

Responsibilities:

• Answer incoming calls from clients
• Resolve simple or fast tickets
• Create tickets and route calls to a team of technicians
• Provide application support (Office/Microsoft 365, QuickBooks, etc.)
• Configure hardware and install common peripheral devices
• Provide basic network support - configuration of wireless routers and access points
• Access client systems via RMM tools
• Conduct peer-to-peer training and shadowing
• Manage basic logistics and inventory for enterprise-level clients

We offer competitive compensation of $15-$16 per hour, along with benefits such as health, vision, dental insurance, short and long-term disability, life insurance, 401(k) plan with match, and company-sponsored cell phone for personal use. We also have Friday Happy Hours and quarterly major events to promote team bonding. Our headquarters location is in Fort Lauderdale, FL, and while introductory training is provided on-site, employees may have the opportunity to work from home.