IT Support Administrator W/M

Pennylane; Paris (KY); Remote; USD 49,000 - 72,000; Full time

Benefits offered by this job

25 vacation days

Company shares

Home office budget

Coworking allowance

Fitness benefits (Gymlib)

Language learning (Busuu)

Apple equipment

Remote work from Europe

Job summary

Pennylane is hiring an IT Support Administrator to be the main contact for our employees. You will resolve technical issues, onboard new joiners and help scale our IT environment as the company grows.

You’ll work across teams, promote secure practices, and manage internal tools while delivering an excellent employee experience in a remote-friendly, Europe-wide setting.

Qualifications

• Experience in IT Support, Workplace IT or IT Administration.
• Fluent in English and French.
• Proactive, ownership-minded with strong problem-solving skills.

Responsibilities

• Deliver an outstanding IT experience for employees, resolving issues and questions.
• Onboard/offboard employees, provision accounts, manage permissions and devices.
• Maintain IT security and monitor compliance with internal policies.
• Manage SaaS tools, accounts, and access across the company.
• Create clear documentation and share knowledge to improve internal processes.

Skills

Customer service

IT fundamentals

Problem solving

English fluent

French fluent

Tools

Google Workspace

Microsoft 365

Jamf

Intune

Okta

Job description

Are you looking to have an impact on the daily life of millions of entrepreneurs in France

(and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are you looking for employees aligned with your engineering principles?

Then Pennylane is the right place for you!

Our vision

We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

About us

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 5 years of existence, we’ve managed to :

• Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
• Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more...
• Grow from 7 cofounders to 1000 happy Pennylaners: we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.
• Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
• Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings
• Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France!

Your impact

Every great employee experience starts with great IT.

At Pennylane, our mission is to make technology simple, seamless and secure, so our teams can focus on building the future of finance.

As an IT Support Administrator, you'll be one of the main points of contact for our employees. You'll help them stay productive, improve the way we work and contribute to building an IT environment that scales with our growth.

What you’ll do

• Deliver an outstanding IT experience — Whether it's resolving technical issues, answering questions or helping employees get the most out of our tools, you'll make sure every Pennylaner has a smooth IT experience.
• Employee onboarding & offboarding — You'll make sure every employee has everything they need before day one. From day one to the last day, you'll make sure every employee has everything they need to work successfully. You'll prepare laptops, provision accounts, manage permissions and introduce new joiners to our IT environment and security best practices. You'll also handle offboarding and manage IT operations for freelancers and external partners.
• Keep our IT environment secure — Security is everyone's responsibility. You'll play an important role in making security part of everyone's daily habits. You'll help monitor compliance with our internal IT policies, manage software access, review permissions and contribute to maintaining a secure environment for the whole company.
• Manage our internal tools — You'll administer our SaaS ecosystem by creating accounts, managing permissions and ensuring employees have the right access at the right time. You'll also help improve how we manage and document our internal tools.
• Share knowledge — You'll contribute to building a strong IT culture across the company. That means writing clear documentation, improving our knowledge base, delivering onboarding sessions and helping employees adopt best practices around IT and security.

Who are you?

We're looking for someone who combines excellent customer service with strong IT fundamentals.

Someone who enjoys solving problems, communicating with people and continuously improving the employee experience.

You won't know every tool we use on day one, and that's perfectly fine.

What matters most is your curiosity, your willingness to learn and your ability to take ownership.

Why you'll love this role

You’ll work with every team across the company.

You’ll have real ownership from day one.

You’ll continuously improve our internal IT experience.

You’ll play a key role in scaling the internal IT environment of one of Europe's fastest-growing fintechs.

We’d love to meet you if...

You enjoy helping people and delivering a great employee experience.

You have previous experience in IT Support, Workplace IT or IT Administration.

You’re proactive and enjoy taking ownership.

You communicate clearly with both technical and non-technical people.

You’re curious and enjoy learning new tools.

You’re comfortable administering modern workplace tools. Experience with Google Workspace, Microsoft 365, Jamf, Intune, Okta or similar platforms is a plus.

You care about security and access management (experience with ISO 27001 or SOC 2 is a plus).

You’re fluent in English and French.

What do we do to make your work life easier

• Wherever you are based, you will get 25 vacation days paid by Pennylane
• You’ll have a competitive compensation package
• You’ll get company shares to enjoy a piece of the success story you're building with us
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• You’ll have access to Busuu to perfect your English or your French
• You’ll get the latest Apple equipment
• Depending on the teams and the requirements of the position - you'll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone
• We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.
• If you are based in France, you will have a French contract following French regulation on top of the additional perks: 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are most present (Lyon, Bordeaux, Nantes...)
• We’re working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.

Who are we looking for?

• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity
• We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.
• If you’re hesitating, we encourage you to apply: who knows, it might be the start of a meaningful and long-lasting collaboration.

We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.

We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

Données personnelles

Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : [e-mail]. Notre data policy

Personal Data

Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to [e-mail]. Learn more

Personenbezogene Daten

Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an [e-mail] schreiben. Mehr erfahren

Datos personales

Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a [e-mail]. Más información