Senior IT Support Administrator W/M

Pennylane SAS; United States; Remote; USD 55,000 - 85,000; Full time

Benefits offered by this job

25 vacation days

Company shares

Home office budget

Coworking space allowance

Gym/fitness access (Gymlib)

Language learning (Busuu)

Apple equipment

Remote work from resident country

Job summary

Pennylane is seeking an IT Support Administrator to support our Paris and remote teams, manage SaaS tools, and enforce security policies.

You will handle onboarding/offboarding, access management, and ongoing training to maximize tool usage and security awareness. English and French fluency required.

Qualifications

• > You have initial experience as an IT Support Administrator, ideally in a context of strong growth and heavy SaaS usage.
• "> Comfortable with Apple environments and familiar with SaaS administration (Google Workspace, MDM like Jamf, ticketing tools).
• "> You enjoy daily interaction with Pennylane teams and can present IT rules and best practices.
• "> You are rigorous and can solve problems autonomously.
• "> You are security-conscious and aware of compliance issues (ISO 27001 or SOC 2 a plus).
• "> You speak and write English and French.

Responsibilities

• Helpdesk support for Paris-based and remote teams; ticketing and training.
• Onboarding/offboarding: provisioning equipment/software, setting up new employees, managing external partner workflows.
• Security compliance: monitor security metrics and enforce internal policies.
• Software administration: manage access to tools, account creation, rights management, auditing.
• Training: organize global and specialized trainings; build knowledge base and monitoring tools.

Skills

IT Support

SaaS administration

Apple environments

English & French

Security & compliance

Communication

Tools

Google Workspace

MDM (Jamf)

Ticketing tool

Job description

Are you looking to have an impact on the daily life of millions of entrepreneurs in France (and tomorrow in Europe)?

Are you looking for a work environment that values trust, proactivity, and autonomy?

Are our Engineering principles aligned with your vision?

Then Pennylane is the right place for you !

Our vision

We aim to become the most beloved financial Operating System of French SMEs and Accounting Firms (and soon, European ones).

We help entrepreneurs rid themselves of time-consuming tasks related to accounting and finance while providing them with access to key financial information to assist in making the best decisions for their business.

About us

Pennylane is one of the fastest growing Fintechs in France (and soon to be in Europe!)

In 5 years of existence, we’ve managed to :

• Make ourselves known as a groundbreaking accounting and financial software for small businesses and their accountants
• Raise a total of €400 millions, including from Sequoia, the famous fund from the Silicon Valley who invested early in companies like Google, Facebook, Airbnb, Stripe, Paypal and much more…
• Grow from 7 cofounders to 1000 happy Pennylaners : we’re now recognized as one of the greatest places to work in France (and also remotely), with a 4.6/5 rating on Glassdoor.
• Build an international environment with more than 25 nationalities, with a strong remote-friendly culture, where 30% of the employees are already working from all parts of Europe
• Earn the trust of thousands of customers and accounting firms and obtain outstanding ratings
• Already more than 900,000 small and medium-sized enterprises (SMEs) and over 6000 accounting firms use Pennylane in France!

The missions

• Helpdesk: you will provide support for our teams in Paris and remotely (ticketing and training).There is no network administration or hardware repair.
• Onboarding/Offboarding: You are handle for equipment and software provisioning, machine preparation, and introducing new employees to our IT environment and security protocols. You will also manage the operations for external partners and freelancers.
• Security Compliance: you manage IT Security metrics monitoring (alerts), as well as non compliance against our internal IT policies (shadow hardware, security bypass, etc.)
• Software Administration : You will manage access to all our tools, including account creation and rights management, while monitoring and auditing these processes.
• Training: you will organize global and specialized trainings to ensure that our teams are as efficient as possible on our tools and that they are aware of security issues. You will also set up a knowledge base, monitoring tools, etc.

You are the ideal candidate if

• You have initial experience as an IT Support Administrator, ideally in a context of strong growth and heavy use of SaaS
• You are comfortable with Apple environments and familiar with the administration of SaaS (such as Google Workspace, MDM like Jamf, ticket management tool.)
• You have a taste for exchange and communication: as an IT Support Administrator, you are expected to be in daily contact with all Pennylane teams, as well as presenting and explaining IT rules and best practices
• You are rigorous and able to solve problems completely autonomously
• You are sensitive to security and compliance issues (data protection, access rights management, experience with ISO 27001 or SOC 2 would be a plus)
• You speak and write in English and French

What do we do to make your work life easier

• 25 vacations days paid by Pennylane
• You’ll have a competitive compensation package
• You’ll get company shares to enjoy a piece of the success story you’re building with us
• You’ll have a budget to turn your home into a more comfortable workspace, as well as a monthly allowance to work from a coworking space whenever you feel like it
• Through our partner Gymlib, you’ll have access to 8000 fitness spaces in Europe and more than 300 activities related to wellness
• You’ll have access to Busuu to perfect your English or your French
• You’ll get the latest Apple equipment
• Depending on the teams and the requirements of the position - you’ll be able to work remotely from your country of residence, as long as it is in Europe and within a maximum time difference of two hours from the CET time zone

We are committed to regularly coming together for company events such as Tech Days (which bring remote Pennylaners together every 3 months) or our annual company seminar, fostering significant moments of cohesion for everyone.

If you are based in France, you will have a French contract following French regulation on top of the additional perks : 6 to 12 RTT, 5 weeks PTOs, lunch credits (Swile), Alan Blue healthcare cover and regular events in cities where Pennylaners are mostly presents (Lyon, Bordeaux, Nantes…)

We’re working on providing those last advantages to our people based outside of France as well, but it can be quite more complex depending on different countries.

Who are we looking for

To thrive at Pennylane, you need :

• To speak English (level is assessed and appreciated according to the department you’re applying to)
• To be energized by an ever-shifting work environment
• To be highly collaborative (within your team or other stakeholders)
• Sufficiently experienced to prioritize business-led actions on your day to day activity

We know that some people are less likely to apply than others, if they don’t feel like they meet the full list of criteria.

If you’re hesitating, we encourage you to apply : who knows, it might be the start of a meaningful and long-lasting collaboration.

Important information for candidates

We also want to emphasize that we fully embrace diversity, equity and inclusion and that we’re doing our best to create a safe and inclusive environment.

We are committed to providing an equal employment opportunity regardless of gender, sexual orientation, origin, disabilities, or any other traits that make you who you are. If anything, diversity makes us a more fun place to work at.

Données personnelles

Pennylane traite vos données pour gérer votre candidature et évaluer votre adéquation au poste. Si votre candidature n’aboutit pas, vos données peuvent être conservées 2 ans à compter de notre dernier échange ou de la clôture du recrutement afin de constituer & gérer un vivier de candidats. Vous pouvez vous opposer à tout moment et demander la suppression de vos données en écrivant à : [e-mail].

Notre data policy

Personal Data

Pennylane processes your data to manage your application and assess your suitability for the position. If your application is unsuccessful, your data may be retained for 2 years from our last exchange or the closing of the recruitment process, in order to build and manage a candidate pool. You may object at any time and request the deletion of your data by writing to [e-mail]. Learn more

Personenbezogene Daten

Pennylane verarbeitet Ihre Daten, um Ihre Bewerbung zu bearbeiten und Ihre Eignung für die Stelle zu beurteilen. Sollte Ihre Bewerbung nicht erfolgreich sein, können Ihre Daten bis zu 2 Jahre ab unserem letzten Austausch oder dem Abschluss des Rekrutierungsverfahrens gespeichert werden, um einen Kandidatenpool aufzubauen und zu verwalten. Sie können jederzeit Widerspruch einlegen und die Löschung Ihrer Daten beantragen, indem Sie an [e-mail] schreiben. Mehr erfahren

Datos personales

Pennylane trata sus datos para gestionar su candidatura y evaluar su idoneidad para el puesto. En caso de que su candidatura no sea seleccionada, sus datos podrán conservarse hasta 2 años a partir de nuestro último contacto o de la finalización del proceso de selección, con el fin de constituir y gestionar una reserva de candidatos. Puede oponerse en cualquier momento y solicitar la eliminación de sus datos escribiendo a [e-mail]. Más información