IT Support Admin

DCS Corporation; Ridgecrest (CA); On-site; USD 45,000 - 69,000; Full time

Job summary

DCS Corporation in Ridgecrest, CA is seeking an IT Support professional to join the F/A-18 & EA-18G Integrated Product Team at China Lake. You will triage service calls, assist walk-ins, and manage help desk tickets, ensuring timely resolutions and high-quality user support across the IPT.

The role requires U.S. Citizenship, a high school diploma with 5 years of experience, and the ability to obtain and maintain a Secret clearance.

Qualifications

• U.S. Citizenship is required.
• High school diploma or GED plus 5 years of experience.
• Must be able to obtain Secret clearance with a T5 investigation.
• Onsite work required; not remote.
• DoD 8140 certifications or Security+ expected.

Responsibilities

• Provide technical support to all end users, customers, and guests within the IPT.
• Support, implement, and comply with cybersecurity requirements and controls.
• Perform junior level system administrator tasks: account creation, file share accounts, account permissions, CR deployments, desktop/application troubleshooting, IT asset deployments.
• Coordinate activities with IT Management, cross-functional teams, stakeholders, and business owners.
• Work with cross-functional teams to achieve the IPT's mission.
• Identify and manage IT/C services, infrastructure components, and relevant documentation.

Education

High school diploma or GED

Tools

Microsoft Office Suite

Job description

Salary Range: $45,427 - $69,100

IT Support will work as a member of a team responsible for triaging and prioritizing all service calls, walk-ins, emails, help desk tickets, and Change Requests (CR) for the F/A-18 & EA-18G Integrated Product Team (IPT) at China Lake, CA.

Essential Job Functions:

Provide technical support to all end users, customers, and guests within the IPT.

Provide technical support for all VTC systems used throughout the IPT.

Support, implement, and comply with cybersecurity requirements and controls.

Perform various junior level system administrator tasks such as account creation, file share accounts, account permissions, implementing assigned CR's, desktop/application troubleshooting, deployments of IT assets, and other various tasks as assigned.

Provide technical and implementation support for organizational projects and services.

Coordinate activities with IT Management, other technical teams, stakeholders, and business owners.

Be able to work as a team with other cross functional teams to achieve the IPT's mission.

Identify and manage all Information Technology/Cybersecurity (IT/C) services, infrastructure components, and relevant documentation.

Required Skills:

Due to the sensitivity of customer related requirements, U.S. Citizenship is required.

High school diploma/GED plus 5 years of work experience.

Must be able to be granted a Secret security clearance with a T5 investigation and maintain one for the duration of employment.

Teachable, positive attitude, highly motivated, problem solver and team oriented.

Ability to perform, manage, and prioritize multiple related tasks in a time-sensitive environment.

Strong knowledge of Microsoft Office products, specifically Excel, Word, and PowerPoint.

Effectively communicate (oral and written) with tact and professionalism.

Detail-oriented with strong organizational skills.

Must be able to work onsite - This position is not remote work eligible.

Windows Operating System and Security+ or other certifications required to comply with DoD 8140.

Must be willing and able to work after hours/weekend support for patching and maintenance as needed.

Possess professionalism, courtesy, high moral character, and integrity.

Desired Skills:

Expertise with Atlassian products such as Jira, Service Desk, and Wiki or any other modern ticketing systems.