IT Support- 3rd Shift

Ryan Consulting Group; Alabama; Hybrid; USD 60,000 - 85,000; Full time

Job summary

Ryan Consulting Group is seeking an Information Technology Application Support Analyst to provide troubleshooting, training, and technical assistance for software users. The role focuses on maintaining high-quality support documentation and resolving production issues through root cause analysis and testing across environments.

Initial in-office training will occur for the first month, followed by remote work thereafter.

Qualifications

• • Applies troubleshooting and technical assistance to software users.
• • Maintains high-quality application support documentation.
• • Responds to client inquiries about software operation and troubleshoots system issues.
• • Assists with application implementations and configuration.
• • Performs root cause analysis and provides solutions for production errors.
• • Conducts application testing across environments and deploys updates.

Responsibilities

• • Obtains information on design and functionality to propose end-user solutions.
• • Monitors routine and critical processes to identify problem trends.
• • Deploys service releases, patches, and customizations.
• • Provides training to software users.

Job description

Job Description

Job Description

Information Technology Application Support Analyst supports software systems, provides troubleshooting, technical assistance, installation, and training to software users. This position also ensures that application support documentation is maintained to the highest quality. Primary Responsibilities Obtains information on application design and functionality to propose solutions to end users Responds to client inquiries concerning software operation and troubleshoots system software and operator complications Monitors routine and critical processes and workflows to proactively identify problem trends Assists with application implementations and configuration Performs root cause analysis and provides technical solutions to production related application errors Performs application testing in various environments Deploys service releases, patches, requests, and customizations

Contract to perm- 9pm-4am 12am-7am

In office training day shift first month, remote after that.