IT Support

Emerson; United States; On-site; USD 74,000 - 148,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) Savings and Investment Plan

Paid time off

Life insurance

AD&D

Parental leave

Stock Purchase Plan

Flexible Spending Accounts

commuter benefits

Job summary

Oracle is seeking a technically skilled professional in the United States to support end-to-end hardware installation and troubleshooting, validate cabling, and resolve non-routine incidents.

You will monitor ticket queues, escalate complex issues to senior technicians, and help facilitate training aligned with corporate objectives while serving as a technical liaison across cross-functional teams. This role contributes to system resiliency, reliability, and availability.

Qualifications

• Experience with end-to-end hardware installation and troubleshooting.
• Ability to validate cabling and diagnose connectivity issues.
• Strong collaboration with cross-functional teams.

Responsibilities

• Perform end-to-end hardware installation and troubleshooting.
• Validate cabling and establish error-free connections.
• Monitor and analyze ticket queues addressing non-routine incidents.
• Escalate complex issues to senior technicians.
• Facilitate training aligned with corporate objectives.

Skills

Hardware installation

Troubleshooting

Cable validation

Technical liaison

Job description

Conducts end-to-end hardware installation and troubleshooting. Validates cabling, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing non-routine incidents and escalating more complex or unresolved issues to senior technicians. Helps facilitate training that aligns with corporate objectives. Acts as a technical liaison for technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Disclaimer: Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $74,100 to $148,300 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance

As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.