IT Support

Oracle; EE. UU.; Presencial; USD 74.000 - 148.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, and vision insurance

Short/Long disability

Life insurance and AD&D

Supplemental life insurance

FSAs (Health care & dependent care)

Pre-tax commuter and parking benefits

401(k) Savings and Investment Plan

Paid time off

11 paid holidays

Paid sick leave

Paid parental leave

Adoption assistance

Employee Stock Purchase Plan

Financial planning and group legal

Voluntary benefits (auto, home, pet)

Descripción de la vacante

Oracle US is seeking a skilled Hardware Technician to install and troubleshoot complex hardware systems. You will verify cabling, resolve issues, monitor ticket queues, and escalate non-routine incidents to senior staff.

You will participate in training activities aligning with corporate objectives and act as a technical liaison to ensure resiliency and availability. The role requires compliance with onboarding identity verification and may involve benefits including medical, dental, vision, and

Formación

• Hands-on hardware installation and troubleshooting experience.

Responsabilidades

• Install end-to-end hardware systems and validate cabling.
• Monitor and address ticket queues; escalate complex incidents.
• Assist in training aligned with corporate goals; act as technical liaison.

Conocimientos

Hardware installation

Troubleshooting

Ticket management

Training coordination

Technical liaison

Descripción del empleo

Conducts end-to-end hardware installation and troubleshooting. Validates cabling, and problem solving to establish error free connections. Monitors, reviews, and analyzes ticket queues addressing non-routine incidents and escalating more complex or unresolved issues to senior technicians. Helps facilitate training that aligns with corporate objectives. Acts as a technical liaison for technical teams, providing subject matter expertise to identify and resolve resiliency, reliability, and availability risks.
Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $74,100 to $148,300 per annum. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• 1. Medical, dental, and vision insurance, including expert medical opinion
• 2. Short term disability and long term disability
• 3. Life insurance and AD&D
• 4. Supplemental life insurance (Employee/Spouse/Child)
• 5. Health care and dependent care Flexible Spending Accounts
• 6. Pre-tax commuter and parking benefits
• 7. 401(k) Savings and Investment Plan with company match
• 8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 9. 11 paid holidays
• 10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• 11. Paid parental leave
• 12. Adoption assistance
• 13. Employee Stock Purchase Plan
• 14. Financial planning and group legal
• 15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
As part of Oracle's onboarding process and consistent with applicable law, US-based employees are required to complete identity verification, which involves the collection and processing of their biometric information. Accommodations to this requirement may be granted following an individualized assessment.