IT Support

Spee-Dee Delivery Service; Saint Cloud (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

Employee Assistance Program

401(k) Plan

Quarterly Bonuses

And more

Job summary

Spee-Dee Delivery Service is seeking an IT Support - Applications Support Specialist in Saint Cloud, MN. You will support delivery software, handheld devices, and related applications as a first-level contact, helping install, update, and maintain software while collaborating with IT to resolve issues.

The role emphasizes strong communication, problem-solving, and independent work, with daytime hours Monday through Friday and compensation of $22.00-$24.00 per hour based on experience.

Qualifications

• Provide first-level support for delivery software and devices.
• Assist with installation, updating, and maintenance of apps.
• Work with IT to escalate complex issues and implement solutions.
• Distribute phones and laptops to employees.
• Able to lift up to 50 pounds occasionally.

Responsibilities

• Provide first-level contact and proactive support for customers regarding delivery software and devices.
• Assist with installation, updating, and routine maintenance of software applications.
• Collaborate with IT to escalate complex issues and contribute to solutions.
• Troubleshoot hardware or software problems and test feasible solutions.
• Analyze data and identify errors for resolution with customers.

Skills

Customer service

Problem solving

Communication skills

Self-motivation

Microsoft Office

Hardware troubleshooting

Software installation

Data analysis

Education

Associate's degree in IT/CS or related field

High school diploma or equivalent

Tools

Shipping software

Transportation management systems (TMS)

Manifesting software

Job description

IT Support - Applications Support Specialist

Company Overview

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded to 36 branch locations, within 9 states.

Job Summary

As an Applications Support Specialist, you are responsible for assisting with the delivery software for the company by utilizing customer service and technological skills to support the growth of the IT department.

Hours and Wages

• Monday-Friday, 7:00AM-4:00PM
• $22.00-24.00 per hour, based on experience

Duties and Responsibilities

• Provide first-level contact and proactive support for customers regarding delivery software, handheld devices, and other supported applications
• Assist with the installation, updating, and routine maintenance of software applications
• Collaborate with IT team members to **escalate** complex issues and contribute to solutions
• Distribute phones and laptops to employees
• Troubleshoot any hardware or software problems
• Implement, configure, and test feasible solutions
• Identify errors in data content and coordinate resolution with customers
• Analyze data and apply critical thinking in order to develop processes and information
• Perform other duties as assigned

Skills and Abilities

• Excellent verbal and written communication skills
• Work requires problem-solving and analytical skills
• Professional telephone etiquette and customer service skills
• Self-motivated and the ability to work independently
• Advanced computer and keyboarding skills- intermediate skills with Microsoft Office Suite
• Experience with shipping, transportation, TMS, or manifesting software is preferred

Education and Experience

• At least 18 years of age
• High school diploma or equivalent required
• An Associate's degree in Information Technology, Computer Science, or related field preferred

Physical Requirements

• Prolonged periods of sitting at a desk, working on a computer, and answering the phone
• Ability to lift up to 50 pounds on occasion

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

EEO and Aff…

Spee-Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

Must be able to pass a criminal background check.