IT Support

Spee Dee Delivery Service, Inc.; Saint Cloud (MN); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Life Insurance

Paid Time Off (PTO)

401(k) Plan

Quarterly Bonuses

Job summary

Spee Dee Delivery Service, Inc. in Saint Cloud, MN, seeks an Applications Support Specialist to support delivery software and devices. You will assist with installation, maintenance, and escalation of issues within the IT team, and help ensure smooth operations for the enterprise.

You should have strong communication, problem-solving, and customer-service skills, plus familiarity with MS Office and shipping/TMS software is a plus. The role offers weekday hours and competitive hourly pay.

Qualifications

• High school diploma or equivalent required.
• Associate degree in IT/CS or related field preferred.
• Experience with shipping, transportation, TMS or manifesting software is a plus.

Responsibilities

• Provide first-level contact and proactive support for delivery software and devices.
• Assist with installation, updating, and routine maintenance of applications.
• Collaborate with IT team to resolve complex issues.
• Distribute phones and laptops to employees.
• Troubleshoot hardware and software problems.
• Implement, configure, and test feasible solutions.
• Analyze data to improve processes and information.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Problem solving

Analytical skills

Customer service

Microsoft Office

Independent work

Education

High school diploma or equivalent

Associate's degree in IT/CS or related field preferred

Tools

Shipping software

TMS

Manifesting software

Handheld devices

Job description

IT Support - Applications Support Specialist

Company Overview

Spee Dee Delivery is a family owned and operated company that was started in 1978 by Donald and Sylvia Weeres. Our core business is in standard, next-day, ground delivery. The corporate headquarters and main sort facility is located in St. Cloud, MN. We currently employ over 1,800 employees company wide and over the years we have expanded to 36 branch locations, within 9 states.

Job Summary

As an Applications Support Specialist, you are responsible for assisting with the delivery software for the company by utilizing customer service and technological skills to support the growth of the IT department.

Hours and Wages

• Monday-Friday, 7:00AM-4:00PM
• $22.00-24.00 per hour, based on experience

Duties And Responsibilities

• Provide first-level contact and proactive support for customers regarding delivery software, handheld devices, and other supported applications
• Assist with the installation, updating, and routine maintenance of software applications
• Collaborate with IT team members to elevate complex issues and contribute to solutions
• Distribute phones and laptops to employees
• Troubleshoot any hardware or software problems
• Implement, configure, and test feasible solutions
• Identify errors in data content and coordinate resolution with customers
• Analyze data and apply critical thinking in order to develop processes and information
• Perform other duties as assigned

Skills And Abilities

• Excellent verbal and written communication skills
• Work requires problem-solving and analytical skills
• Professional telephone etiquette and customer service skills
• Self-motivated and the ability to work independently
• Advanced computer and keyboarding skills- intermediate skills with Microsoft Office Suite
• Experience with shipping, transportation, TMS, or manifesting software is preferred

Education And Experience

• At least 18 years of age
• High school diploma or equivalent required
• An Associate's degree in Information Technology, Computer Science, or related field preferred

Physical Requirements

• Prolonged periods of sitting at a desk, working on a computer, and answering the phone
• Ability to lift up to 50 pounds on occasion

Benefits

• Health Insurance, Dental Insurance, Life Insurance, Paid Time Off (PTO), Employee Assistance Program, 401(k) Plan, Quarterly Bonuses, and more.

Spee-Dee Delivery Service, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or protected Veteran status.

Must be able to pass a criminal background check.

Salary: $22.00 - $24.00 per hour