IT Support

Alexander Technology Group; Gainesville (FL); Hybrid; USD 34,000 - 45,000; Full time

Job summary

Alexander Technology Group is seeking an IT Support resource for our Gainesville, FL client. This onsite/hybrid role provides tier 1 and tier 2 support for approximately 350 end users and involves hands-on hardware, AD/M365 administration, and end-user assistance.

You will triage tickets, manage on-site equipment setups, and ensure security/compliance while coordinating with vendors and internal teams. A strong communicator with multi-OS experience is ideal.

Qualifications

• Experience troubleshooting Windows and macOS; Linux familiarity is a plus.
• Hands-on knowledge of Active Directory and Microsoft 365 administration.
• Comfortable supporting standard office hardware and varied remote/home setups.
• Prior experience with a ticketing system is required.
• CAD familiarity is a plus but not required.
• Ability to manage multiple requests and prioritize effectively.
• Familiar with remote support tools such as TeamViewer and Remote Desktop.
• Strong communication; able to explain technical issues to non-technical staff.
• Self-directed; comfortable being the on-site IT presence without daily supervision.

Responsibilities

• Initial ticket triage, password resets, and account/access support.
• Hands-on hardware work: laptop builds, deployment, on-site servicing (printers, peripherals).
• Advanced desktop and server troubleshooting across Windows and macOS.
• Active Directory and Microsoft 365 user/account administration.
• Network support: VPN, Wi-Fi, LAN/WAN troubleshooting and basic config.
• Ticket ownership from open to resolution with documentation in the ticketing system.
• Escalation point for the on-site Gainesville office.
• Coordinate new-hire equipment setup and onboarding configuration.
• System security upkeep: patching, access controls, monitoring for compliance.
• Root-cause troubleshooting with documented resolutions.
• Maintain IT asset inventory; coordinate repairs with vendors.
• Contribute to internal support docs and knowledge base.

Skills

Windows/macOS

Active Directory

Microsoft 365

Ticketing system

Remote support tools

Communication skills

On-site presence

Hardware support

Remote/home setups

Self-directed

CAD familiarity

Tools

TeamViewer

Remote Desktop

VPN

Job description

The .Alexander Technology Group is seeking an IT Support resource for our Gainesville, FL based client. This is an onsite/hybrid role where you will gain valuable hands on experience providing tier 1 and tier 2 support for approximately 350 end users.

Core Responsibilities

• Initial ticket triage, password resets, and account/access support
• Hands-on hardware: laptop builds, deployment, and on-site equipment servicing (printers, Zoom Rooms, peripherals)
• Advanced desktop and server troubleshooting across Windows and macOS
• Active Directory and Microsoft 365 administration — user/account management, group policy, security settings
• Network support: VPN, Wi-Fi, LAN/WAN troubleshooting and basic configuration
• Ticket ownership from open through resolution, including documentation in the internal ticketing system
• Escalation point of contact for the on-site Gainesville office
• Coordinate new-hire equipment setup and onboarding configuration
• System security upkeep: patching, access controls, and monitoring for compliance with IT policies
• Root-cause troubleshooting on escalated issues, with clear documentation of resolution steps
• Maintain IT asset inventory and coordinate repairs/replacements with vendors
• Contribute to internal support documentation and knowledge base articles

Qualifications

• Proven troubleshooting across Windows and macOS (basic Linux familiarity a plus)
• Working knowledge of Active Directory and Microsoft 365 administration
• Comfortable supporting both standardized office hardware and varied remote/home setups
• Prior ticketing system experience required
• Familiarity with CAD technology a plus (not required)
• Ability to manage multiple support requests and prioritize effectively
• Familiarity with remote support tools (e.g., TeamViewer, Remote Desktop)
• Strong communication skills — able to explain technical issues to non-technical staff
• Self-directed; comfortable being the on-site IT presence without daily in-person supervision

25-33/hr commensurate with experience