IT Supplier Commercial and Governance Lead

Olympus America, Inc.; Pennsylvania; Hybrid; USD 140,000 - 190,000; Full time

Benefits offered by this job

401(k) with company match

Annual bonus

Employee Assistance Program

Paid vacation and parental leave

Job summary

Olympus America, Inc. in Center Valley, PA seeks an IT Supplier Commercial and Governance Lead to establish formal governance for IT suppliers, oversee KPIs, SLAs, service performance, and remediation, and optimize supplier value across the IT landscape.

You will partner with Global Procurement, Legal, and Finance to run RFI/RFP processes, negotiate contracts, drive cost transparency, and advance AI-enabled governance while ensuring compliance with healthcare regulations.

Qualifications

• 8+ years in IT supplier/vendor management, IT commercial management, or technology sourcing.
• Experience using data, analytics, or AI tools to improve outcomes.
• Experience managing outsourced IT services, contracts, KPIs, and SLAs.
• Experience in regulated industries (MedTech, Pharma, Healthcare, Life Sciences preferred).
• Healthcare Company preferred.

Responsibilities

• KPI, SLA & Service Performance Management across IT suppliers.
• Commercial, Contract & Cost Management with procurement and legal.
• AI Enablement in Supplier Management and intelligent workflows.
• Application End-of-Life (EOL) & End-of-Service (EOS) management for suppliers.
• Procurement & Sourcing Support with RFI/RFP development and negotiations.
• Cross-Functional Collaboration with Procurement and Finance.

Skills

IT supplier management

Contract & KPI oversight

Data analytics / AI tools

Regulated industries knowledge

Cross-functional collaboration

Education

Bachelor's degree in Computer Science, Supply Chain Management, Business Administration, or equivalent

Tools

Procurement software

Contract management tools

Data analytics platforms

Job description

IT Supplier Commercial and Governance Lead

Workplace Flexibility:Hybrid

For more than 100 years,Olympus has focused on making people’s lives healthier, safer and more fulfilling.

Every day, we live by our philosophy,True to Life, by advancing medical technologies and elevating the standard ofpatient care so people everywhere can fulfill their desires, dreams, and lives.

Our five Core Values empower us to achieve Our Purpose:

Patient Focus, Integrity, Innovation, Impact and Empathy.

The IT Supplier Commercial and Governance Lead is responsible to establish and run formal governance models for IT suppliers, including operational reviews, Quarterly Business Reviews (QBR), and executive escalations. This role will act as the primary IT owner of the supplier performance and accountability. It will drive structured issue management, root cause analysis, continuous improvement, and ensure all suppliers follow Olympus methodology for supplier governance. For this role, it is key to monitor all supplier services used by the stakeholders. Also, the role is responsible for selecting the supplier according to the Olympus standards and negotiating the best conditions alongside with quitting/downgrading unused services as well as the partner relations with the supplier. The role is in close contact to various stakeholders to understand the needs from the supplier.

The job is conducted in line with our Core Values which are: agility, empathy, long-term view, unity and integrity. Olympus is an equal opportunities employer championing a culture of equality, diversity and inclusion embedded throughout the organization and workforce.

Job Duties

KPI, SLA & Service Performance Management

• Define, track, and manage KPIs and SLAs across IT suppliers
• Ensure service performance aligns with contractual commitments and business needs
• Lead remediation plans for missed KPIs/SLAs and ensure corrective actions are executed
• Enforce service credits, penalties, and cost recovery where contractual SLAs are missed

Commercial, Contract & Cost Management

• Own day-to-day commercial and contractual oversight for IT suppliers in partnership with Procurement and Legal
• Ensure contracts are structured, interpreted, and executed to protect the company’s interests
• Develop and implement a financial framework to provide clear visibility into costs of outsourced IT services
• Drive cost transparency, cost optimization, and supplier value realization
• Identify opportunities for supplier consolidation, scope optimization, and cost reduction

AI Enablement in Supplier Management

• Ensure suppliers leverage AI and automation tools to enhance:
• KPI and SLA monitoring
• Requests and Incident Responses to reduce MTTR and preventive maintenance
• Spend analysis and cost modelling for YoY savings and synergies
• Supplier risk identification and early warning indicators
• Partner with internal and Supplier AI, data, and automation teams to embed intelligent workflows into supplier governance processes
• Promote responsible and compliant use of AI aligned with MedTech regulatory requirements

Application End-of-Life (EOL) & End-of-Service (EOS) Management

• Lead supplier-related aspects of application EOL/EOS planning and execution
• Ensure contracts, SLAs, and exit clauses support orderly retirement or transition of services

  Procurement & Sourcing Support

  • Partner with Global Procurement, Legal, and Finance on:
  • RFI and RFP development
  • Supplier evaluation and selection
  • Commercial and contractual negotiations
  • Ensure new sourcing activities align with IT strategy, financial governance, and regulatory requirements
  • Support onboarding of new suppliers into governance and performance frameworks

  Cross-Functional Collaboration

  • Work closely with:
  • Procurement – sourcing, negotiations, renewals
  • Finance – cost models, chargeback/showback, forecasting
  • Act as a single point of coordination across functions for IT supplier matters

  Other responsibilities / duties as assigned.

  Job Qualifications

  Required:

  • Bachelor's degree in Computer Science, Supply Chain Management, Business Administration, or equivalent and related experience preferred
  • 8+ years in IT supplier/vendor management, IT commercial management, or technology sourcing
  • Demonstrated experience using data, analytics, or AI tools to improve operational or commercial outcomes
  • Experience managing outsourced IT services, contracts, KPIs, and SLAs
  • Experience in regulated industries (MedTech, Pharma, Healthcare, Life Sciences preferred)

  Preferred:

  • Healthcare Company preferred.

  We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.

  Equitable Offerings you can count on:

  Competitive salaries, annual bonus and 401(k)* with company match

  24/7 Employee Assistance Program

  Free live and on-demand Wellbeing Programs

  Generous Paid Vacation and Sick Time

  Paid Parental Leave and Adoption Assistance*

  12 Paid Holidays

  On-Site Child Daycare, Café, Fitness Center**

  Connected Culture you can embrace:

  Work-life integrated culture that supports an employee centric mindset

  Offers onsite, hybrid and field work environments

  Paid volunteering and charitable donation/match programs

  Employee Resource Groups

  Dedicated Training Resources and Learning & Development Programs

  At Olympus, we are committed to Our Purpose of making people’s lives healthier, safer and more fulfilling. As a global medical technology company, we partner with healthcare professionals to provide best-in-class solutions and services for early detection, diagnosis and minimally invasive treatment, aiming to improve patient outcomes by elevating the standard of care in targeted disease states.

  For more than 100 years, Olympus has pursued a goal of contributing to society by producing products designed with the purpose of delivering optimal outcomes for its customers around the world.

  Headquartered in Tokyo, Japan, Olympus employs more than 31,000 employees worldwide in nearly 40 countries and regions. Olympus Corporation of the Americas, a wholly owned subsidiary of Olympus Corporation, is headquartered in Center Valley, Pennsylvania, USA, and employs more than 5,200 employees throughout locations in North and South America. For more information, visit www.olympusamerica.com .

  You Belong at Olympus

  We are deeply committed to fostering a respectful, fair, and welcoming workplace for all individuals, perspectives, and lifestyles. We believe in fostering a non-discriminatory, inclusive work environment where everyone feels a sense of belonging, in full compliance with legal standards. Empathy and unity are core to our company culture, empowering employees to contribute fully and flourish.

  Applicants Requesting Accommodations: Olympus is committed to the full inclusion of all qualified individuals. As part of this commitment, Olympus will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact [e-mail]. If your disability impairs your ability to email, you may call our HR Compliance Manager at 1-888-Olympus (1-888-659-6787).

  Let’s realize your potential, together.

  It is the policy of Olympus to extend equal employment and advancement opportunity to all applicants and employees without regard to race, color, national origin (including language use restrictions), citizenship status, religious creed (including dress and grooming practices), age, sex (including pregnancy, childbirth, breastfeeding, medical conditions related to pregnancy, childbirth and/or breastfeeding), gender, gender identity and expression, sexual orientation, marital status, disability (physical or mental) and/or a medical condition, genetic information, ancestry, veteran status or service in the uniformed services, and any other characteristic protected by applicable federal, state or local law.

  Posting Notes: || United States (US) || Pennsylvania (US-PA) || Center Valley ||Information Technology (IT)