IT Supervisor-DA's Office

Multnomah County; Portland, Northern (OR, KY); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Defined benefit pension

Generous paid leave

Life insurance

Disability insurance

Wellness resources

Job summary

Multnomah County is seeking an experienced IT Supervisor to oversee the Network Operations team, including Help Desk and Systems Administration. The role combines leadership with hands‑on technical work and cross‑departmental coordination to ensure reliable, secure IT operations in the District Attorney’s Office at the downtown courthouse.

The ideal candidate excels in team leadership, process improvement, customer service delivery, and building strong relationships with internal teams, County

Qualifications

• Bachelor's degree plus 3–6 years IT support or systems administration; or 7–10 years in related roles.
• Strong leadership, communication, and project coordination skills.
• Ability to work effectively in a collaborative, cross-functional environment.
• Valid driver’s license and ability to pass a criminal background check.
• Professional certifications such as CompTIA, ITIL, Microsoft or Cisco are preferred.
• Experience with Windows Server, Active Directory, ticketing systems, and enterprise technologies.

Responsibilities

• Daily supervision of Help Desk and Systems Administration staff.
• Coach, train, and support staff performance and development.
• Recruitment, interviews, and candidate evaluations.
• Set schedules and ensure coverage for critical IT functions.
• Monitor ticket queues and improve processes for efficiency.
• Collaborate with County IT, partner agencies, and vendors.
• Assist in IT budget development and expenditure monitoring.
• Oversee hardware/software asset management and license renewals.
• Lead or support IT projects with timelines and resources.

Skills

Leadership

Communication

Project coordination

Cross-functional collaboration

Customer service

Education

Bachelor's degree

2+ professional certifications (preferred)

Tools

Windows Server

Active Directory

Ticketing systems

CompTIA

ITIL

Microsoft

Cisco

Job description

**The Opportunity:**The Multnomah County District Attorney’s (MCDA) Office is seeking an experienced and collaborative IT Supervisor to oversee the day‐to‐day operations of the MCDA Network Operations team, which includes Help Desk and Systems Administration services. This role combines leadership, hands‐on technical expertise, and cross‐departmental coordination to ensure reliable, secure, and efficient technology operations that support the mission of the District Attorney’s Office.The ideal candidate is a skilled IT professional who excels in team leadership, process improvement, customer service delivery, and building strong relationships across internal teams, County IT, partner agencies, and vendors. MCDA is committed to fostering a respectful, inclusive work environment that values diverse perspectives and experiences.This position is located at the downtown Multnomah County Central Courthouse. The work schedule is typically Monday through Friday from 8:00 a.m. to 5:00 p.m.**The essential function of this position includes but is not limited to the following:****Daily Supervision of Network Operations**• Lead and oversee Help Desk and Systems Administration staff. • Coach, train, and support staff performance and development. • Participate in recruitment, interviews, and candidate evaluations. • Establish schedules and ensure coverage for critical IT functions. • Monitor ticket queues to ensure timely service delivery. • Improve work processes and procedures for efficiency. • Assess policies, identify gaps, and recommend improvements. • Investigate technical and procedural issues and support resolution.**Leadership and Collaboration**• Serve as a liaison between Network Operations, internal teams, County IT, and partner agencies. • Set team goals aligned with department priorities. • Build productive relationships with stakeholders and vendors. • Assist in IT budget development and administration. • Contribute to resource forecasting and expenditure monitoring. • Support continuous improvement and long‐term strategic planning. • Represent the IT Manager when needed.**Incident & Problem Management** • Provide hands‐on support for complex or escalated technical issues. • Guide team members through troubleshooting and resolution. • Ensure clear documentation of incident responses and knowledge sharing. • Participate in root cause analyses and recommend long‐term solutions.**Project Management** • Lead or support IT projects in collaboration with the IT Manager. • Track timelines, deliverables, and resource needs. • Report project status, risks, and updates to stakeholders. • Ensure projects align with organizational objectives.**Hardware & Software Asset Management** • Oversee procurement and inventory of equipment, software, and peripherals. • Manage license renewals, vendor subscriptions, and warranties. • Support hardware/software lifecycle planning. • Generate reports for asset tracking and audit readiness.Applicants with demonstrated advanced experience with Information Technology and management and who are seeking to be a part of an outstanding prosecuting attorney's office are encouraged to apply!**TO QUALIFY**We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant. For details about how we typically screen applications, review our overview of the selection process page.**Minimum Qualifications:** • Bachelor's degree from an accredited college or university and 3–6 years of experience in IT support or systems administration; OR • 7–10 years of equivalent experience in help desk, systems administration, or related technical roles. • Strong leadership, communication, and project coordination skills. • Demonstrated ability to work effectively in a collaborative, cross‐functional environment. • Valid driver’s license. • Ability to pass a criminal background check.**Preferred Special Qualifications/Transferable Skills:** • Experience leading or supervising an IT team. • Professional certifications such as CompTIA, ITIL, Microsoft, or Cisco. • Experience with Windows Server, Active Directory, ticketing systems, and similar enterprise technologies.**\\*Transferable skills: Your transferable skills are any skills you have gained through education, work experience (including the military) or life experience that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.****Other:*** Candidates must successfully pass a thorough criminal background check and post -offer urine drug screen.During the interview process, you will be asked to sign a disclosure statement about the arrests and convictions of immediate family members and close relations pursuant to our policy regarding Outside Associations. Immediate family is defined to include parents, spouse, spouse equivalent, brother, sister, children, grandparents, or any individual where the relationship is close or intimate, or a roommate. An answer of \"Yes\" to any Outside Associates will not automatically disqualify an applicant.**Salary/Pay**: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However, actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidate's relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.**SCREENING AND EVALUATION****The Selection Process:** For details about how we typically screen applications, review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:* Initial review of application materials for minimum qualifications* Oral exam* Consideration of top candidates* Background and reference checks**Note: Please be mindful of checking your email inbox for messages upon submitting your application. You may be emailed requesting for additional items from the Recruiter or hiring manager. If a response is not received in a timely manner your application may not be considered.****You must submit all requested items below. Failure to do so will be deemed as an incomplete application.****1. An online application demonstrating you meeting minimum qualifications****2. Resume:** Please include all related experience (paid or unpaid). Please be specific about your experience as it relates to the Essential Job Functions, To Qualify, and Specific KSAs sections above.) Resume should include the following for each employer: name of employer, location, dates of employment, your title, and a brief summary of your responsibilities.**3. Cover letter addressing:*** Why you are interested in the position, AND* How you meet the required minimum qualifications for this position (Detailing how your experience and training qualifies you for this role. Please be specific about your experience as it relates to the Essential Job Functions, To Qualify, and Specific KSAs sections above.)**Please be thorough, as these materials will be scored and determine your eligibility for an interview.****Additional Information****Type of Position:** This salaried management position is not eligible for overtime pay.Multnomah County offers a comprehensive benefit package to all eligible employees. A few highlights include:* Health insurance (medical, dental, vision, Moda Health or Kaiser Permanente).* Qualify for a defined benefit pension after five years of vesting; we pick up the employee's share of the retirement contribution (6% of subject wages).* Generous paid leave (vacation, sick, parental, bereavement, military etc.)* Life insurance, short-term and long-term disability insurance* Optional deferred compensation and flexible spending accounts* Access to a free annual Tri-met bus pass* Access to wellness resources**Serving the Public, Even During Disasters:** Every day, Multnomah County staff work together to serve as a safety net for our communities. During a disaster, this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather, natural disaster, or other types of community emergency response. During these emergency responses, while typically there begins with a call for volunteers, county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information, please visit the Disaster Service Worker Information page.