IT Supervisor

Community Interface Services; Vista (CA); On-site; USD 61,000 - 73,000; Full time

Benefits offered by this job

Medical, Dental, Vision

EAP

Paid holidays and PTO

Company retirement plan

Company-issued iPhone

Professional development

Job summary

Community Interface Services is seeking a full-time IT/Systems Supervisor based in our Vista office. You will lead a team of internal specialists and external partners to support three locations, while shaping technology strategy and ensuring reliable, secure IT operations.

The role emphasizes governance, training, and vendor management to protect data and optimize system performance across the agency.

Qualifications

• Bachelor's degree in computer or data science or related field.
• Experience leading technology or systems projects.
• Strong leadership, communication, problem solving and decision-making skills.
• Experience leading and supervising others.
• California driver's license and safe driving record.

Responsibilities

• Lead a team of internal specialists and external vendor partners across Vista, Carlsbad, and Kearny Mesa.
• Oversee IT/Systems strategy, security, project management, and procurement.
• Develop continuity and disaster recovery plans and maintain documentation.
• Ensure IT systems run efficiently with risk mitigation and cross-training.
• Lead security initiatives, incident response, and vendor coordination.

Skills

Leadership

Communication

Problem solving

Decision making

Supervision

Education

Bachelor's degree in computer or data science or related field

Job description

Join our dedicated team at Community Interface Services as a full-time IT/Systems Supervisor and unlock a rewarding opportunity based in our Vista office. We offer engaging and challenging work, professional development and career growth, competitive pay and benefits, and the opportunity to make a meaningful difference in your community.

Our Mission

Community Interface Services is a non-profit organization that has empowered people with intellectual and developmental disabilities since 1983. Our mission is to provide quality, individualized, community-based support and training in employment, community living, and financial management services.

Key Responsibilities

You will lead a team of internal specialists and external vendor partners to support our three locations in Vista, Carlsbad, and Kearny Mesa. Areas of oversight include:

• Technology and Systems Strategy
  • Conduct environmental scanning on new technology/systems and potential threats and advise on overall technology/systems strategy for the agency
  • Evaluate technologies and systems and make recommendations about overall value, considering benefits, costs, and alignment with Agency mission and goals
  • In partnership with the CIS leadership team, create an integrated IT/Systems strategy that supports the agency in accomplishing its mission
• Day-to-Day Operations
  • Ensure the Agency's IT and technology systems are functioning effectively and efficiently
  • Assign responsibilities and projects to internal IT/Systems staff and external partners as appropriate to ensure all needs are met and that there is sufficient cross-training and redundancy to mitigate against risks
  • Review systems, policies, and procedures and continuously seek new ways to improve the effectiveness and efficiency of IT/Systems operations
  • Develop continuity and disaster recovery plans
  • Ensure all procedures and access are thoroughly documented and that the IT manual is kept up to date
• Security
  • Establish, update, and enforce organization-wide cybersecurity policies, access controls, and incident response plans to safeguard sensitive data
  • Oversee the deployment and continuous monitoring of core security infrastructure, including firewalls, endpoint detection, multi-factor authentication (MFA), and patch management routines
  • Monitor adherence to relevant security policies and data privacy standards; coordinate annual risk assessments or penetration testing
  • Design and execute ongoing security awareness programs, phishing simulations, and onboarding training to build a strong culture of cyber hygiene across all departments
  • Serve as the primary internal point of contact for security events, leading initial triage, remediation efforts, post-incident reviews, and escalation with third-party incident response partners.
  • Direct user lifecycle management (provisioning, role-based access reviews, and offboarding) to maintain strict access limits across cloud platforms and internal databases
  • Assist in completing the annual cybersecurity insurance application and ensure compliance with industry and insurance requirements for security
• Project Management
  • Review all IT/Systems requests with the technology team and gain consensus on priorities before taking on new projects
  • For approved projects, oversee the development and implementation of project plans; monitor progress to ensure adherence to timeline and budgets
• Purchases/subscriptions/licenses
  • With input from team members, forecast needed hardware, software, and service purchases and submit annual budget requests
  • Negotiate costs with vendors to obtain the best possible pricing and oversee purchasing; approve day-to-day technology purchases by team members that are within approved budget amounts
  • Maintain all technology systems licenses/contracts
• Management/Supervision
  • Communicate the agency's mission, vision, and values and promote diversity and cultural competency
  • Set clear expectations, monitor progress, and provide timely and effective feedback and recognition
  • Address performance challenges quickly and directly, taking follow-up action as needed (e.g., performance memos)
  • Help staff members solve problems and overcome barriers; provide effective training and coaching to help staff develop new knowledge and skills
  • Lead effective and engaging meetings and trainings, ensuring attendance and participation
  • Conduct career and performance conversations and performance reviews

Why you will love working at Community Interface Services!

As a Top Workplace voted by the San Diego Union Tribune for seven years running, Community Interface Services strives to be an inclusive, supportive work environment. This is a salaried, exempt position with starting pay of $5980/month. In addition to our competitive wages, we offer a wide variety of benefits such as:

• Low-cost Medical, Dental, Vision, and Life insurance plans
• Employee Assistance Program (EAP)
• Section 125 Plan/Flexible Spending Account
• Paid initial and ongoing training
• Professional development and internal promotion opportunities
• Company-issued iPhone
• Paid holidays and Paid Time Off (PTO)
• A unique retirement fund that we contribute to
• And so much more!

Success Factors

The successful candidate will have:

• A bachelor's degree in computer or data science or related field, or an equivalent combination of education and experience as determined by Community Interface Services
• Proven experience in leading successful technology or systems projects
• Strong leadership, communication, problem solving, and decision-making skills
• Experience leading and supervising others
• Philosophy and values aligned with our mission
• A California driver's license, motor vehicle insurance, a safe driving record, and a vehicle in safe working condition