IT Supervisor
Gaston Electrical Co., LLC
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Benefits offered by this job
Job summary
Gaston Electrical Co., LLC seeks an IT Supervisor to lead daily technology operations, provide hands-on support, and coordinate IT activities across the organization in Greater Boston. You will ensure reliable, secure tools for staff and work with CFO and vendors on projects.
The role requires strong technical judgment, customer service, and the ability to prioritize requests while maintaining adherence to corporate IT standards.
Qualifications
- Associate's or Bachelor's degree in Computer Science, Information Technology, Business, Telecommunications, or a related field; or equivalent experience and training.
- Five (5) or more years of progressive IT support, systems administration, infrastructure, or technology operations experience.
- Experience supporting Microsoft-based enterprise environments, including user administration, endpoint support, and collaboration tools.
- Demonstrated ability to independently troubleshoot and resolve complex technical issues.
- Prior experience providing work direction, mentoring, vendor coordination, or technical leadership preferred.
Responsibilities
- Serve as the escalation point of contact for complex employee technology support and troubleshooting.
- Coordinate, prioritize and assign daily IT support requests, escalations, and system issues to the IT support technician.
- Install, configure, maintain, and support computers, laptops, mobile devices, printers, software, and peripheral equipment as needed.
- Oversee and provide support of onboarding, job changes, and offboarding activities related to hardware, software, user accounts, and access permissions.
- Maintain timely communication with employees and leadership regarding technology issues, outages, and support status.
- Administer and support Microsoft 365, email, collaboration tools, mobile devices, endpoint devices, and other business technology platforms.
- Support network infrastructure, servers, cloud services, backups, communication systems, and related business technology resources.
- Implement and maintain network security practices as established by Company and Corporate IT policy.
- Assist with cybersecurity tools, endpoint protection, patching, monitoring, and remediation activities.
- Maintain backup, disaster recovery, and business continuity documentation and assist with related testing and updates.
- Oversee and maintain accurate IT asset inventories, assigned equipment records, software licensing information, and support documentation.
Skills
Education
Tools
Job description
We offer expert electrical and low voltage contracting services to Greater Boston’s commercial, institutional, life-sciences, hospitality, and retail markets. We leverage VDC, green building techniques, integrated project delivery, and lean construction methods that help improve efficiency and enhance client operations.
About Us
Gaston Electrical is a wholly owned subsidiary of EMCOR Group, Inc. EMCOR is the world’s leading provider of mechanical and electrical construction and facilities services, including planning, consulting, and operations and maintenance. Since 1934, Gaston Electrical, a union contractor, has provided expert electrical and low voltage contracting services to the commercial, institutional, life-sciences, hospitality, and retail markets in New England. Our company leadership and skilled electricians build trust through best-in-class services, quality workmanship, safety practices, and reliability.
Overview
The Information Technology (IT) Supervisor provides hands-on supervision, daily support, administration, maintenance, and continuous improvement of the Company’s technology systems. This role serves as a primary technical resource and coordinates day-to-day IT activities to ensure employees have reliable, secure, and effective technology tools to perform their work.
The IT Supervisor works closely with the CFO, Corporate IT, third-party IT partners, vendors, and internal departments to support technology operations, troubleshoot issues, implement approved projects, maintain cybersecurity practices, and improve the overall technology support experience across the organization.
This position requires strong technical judgment, customer service, confidentiality, and the ability to prioritize support needs while maintaining compliance with Company and Corporate IT standards.
- Serve as the escalation point of contact for complex employee technology support and troubleshooting.
- Coordinate, prioritize and assign daily IT support requests, escalations, and system issues to the IT support technician.
- Install, configure, maintain, and support computers, laptops, mobile devices, printers, software, and peripheral equipment as needed.
- Oversee and provide support of onboarding, job changes, and offboarding activities related to hardware, software, user accounts, and access permissions.
- Maintain timely communication with employees and leadership regarding technology issues, outages, and support status.
- Administer and support Microsoft 365, email, collaboration tools, mobile devices, endpoint devices, and other business technology platforms.
- Support network infrastructure, servers, cloud services, backups, communication systems, and related business technology resources.
- Implement and maintain network security practices as established by Company and Corporate IT policy.
- Assist with cybersecurity tools, endpoint protection, patching, monitoring, and remediation activities.
- Maintain backup, disaster recovery, and business continuity documentation and assist with related testing and updates.
- Oversee and maintain accurate IT asset inventories, assigned equipment records, software licensing information, and support documentation.
- Provide work direction, coaching, and technical guidance to the IT support technician or third-party support partners.
- Coordinate the work of outside IT providers, vendors, and Corporate IT resources to resolve issues and complete approved projects.
- Monitor vendor responsiveness and service quality; elevate concerns to the CFO as needed.
- Support the evaluation of technology solutions, service needs, equipment purchases, and vendor recommendations.
- Assist with department planning by identifying recurring issues, technology gaps, equipment needs, and process improvement opportunities.
- Lead or support approved IT projects, system upgrades, hardware deployments, software implementations, and process improvements.
- Recommend practical solutions that improve employee productivity, system reliability, cybersecurity, and overall technology performance.
- Work with department leaders to understand operational needs and identify technology support requirements.
- Support annual technology planning and budgeting by providing input on hardware, software, service, and infrastructure needs.
- Ensure activities align with Company policies, Corporate IT standards, data security requirements, and applicable procedures.
- Maintain confidentiality of Company, employee, financial, operational, and technology-related information.
- Prepare and maintain IT procedures, knowledge base materials, system documentation, inventories, and support records.
- Communicate and reinforce IT and cybersecurity best practices with employees.
- Support compliance with Corporate Records Retention Policies and other applicable technology-related requirements.
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION AND EXPERIENCE
- Associate's or Bachelor's degree in Computer Science, Information Technology, Business, Telecommunications, or a related field; or equivalent experience and training.
- Five (5) or more years of progressive IT support, systems administration, infrastructure, or technology operations experience.
- Experience supporting Microsoft-based enterprise environments, including user administration, endpoint support, and collaboration tools.
- Demonstrated ability to independently troubleshoot and resolve complex technical issues.
- Prior experience providing work direction, mentoring, vendor coordination, or technical leadership preferred.
PREFERRED TECHNICAL EXPERIENCE
- Microsoft 365 Administration
- Azure / Entra ID
- Windows Server 2016+
- Active Directory Domain Services
- SCCM/ Intune / Autopilot
- Endpoint Detection and Response (EDR)
- Immutable backup and disaster recovery solutions
- Network administration, including switches, firewalls, wireless, and VPN support
- Mobile device support for iPhone, iPad, and Android devices
ATTRIBUTES AND SKILLS
- Strong technical troubleshooting, analytical, and problem-solving abilities.
- Strong customer service orientation and ability to support employees at all levels of the organization.
- Clear verbal and written communication skills, including the ability to explain technical information in practical terms.
- Ability to organize, prioritize, and follow through on multiple support requests and projects.
- Professionalism, confidentiality, integrity, accountability, and sound judgment.
- Ability to provide technical guidance while remaining hands‑on and responsive to daily support needs.
- Self-directed, proactive, and comfortable working with limited supervision.
- Ability to work effectively with Corporate IT, vendors, field employees, office employees, and leadership.
We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Please review our Affi
As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled
Compensation Range: $80,000 to $128,000
Other Compensation: Bonus eligible
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