IT Supervisor

State of Louisiana; Baton Rouge (LA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Employee Assistance Program

Job summary

The Louisiana Department of Agriculture & Forestry is seeking an IT Supervisor to join the IT team in Baton Rouge. The role supervises the IT Help Desk, coordinates hardware projects, and ensures efficient IT operations across divisions.

Applicants should have extensive IT experience and appropriate degrees, with strong leadership and project planning skills. This is an on-site, department-wide vacancy; certification and travel may be required.

Qualifications

• Six years of information technology experience or six years in IT plus four years in IT-related work.
• Associate’s degree in information technology plus four years of IT experience.
• Bachelor’s degree plus four years of IT experience.
• Master’s degree plus three years of IT experience.

Responsibilities

• Supervises IT Help Desk staff and oversees daily operations.
• Manages hardware, software, and technical support requests.
• Oversees IT equipment inventory and procurement recommendations.
• Monitors network and system performance at remote locations.
• Plans and leads departmental IT projects and system improvements.
• Develops and coordinates technical training for staff.

Skills

IT leadership

Budget management

Staff supervision

Education

Bachelor’s degree in information technology

Master’s degree in information technology

Job description

About This Job

Job # OMF-182944-10.28.2026-JDG: This position is located in the Office of Management and Finance, IT Division, in Baton Rouge, LA, East Baton Rouge Parish.

The Louisiana Department of Agriculture and Forestry is an Equal Opportunity Employer and State as a Model Employer (SAME) to promote diversity and inclusion in the workplace.

Why Join Us?

• Contribute to a mission-driven organization that serves communities across Louisiana
• Enjoy competitive pay and excellent benefits
• Be part of a collaborative, inclusive, and supportive team!

LDAF cares about the well-being of its employees! We offer a fully employer-funded Employee Assistance Program (EAP), providing valuable support and resources to help you and your household members thrive at work and at home. The EAP is also free for all members of your household.

The Louisiana Department of Agriculture & Forestry is seeking an IT Supervisor to join our IT team! This is a department wide vacancy open to current LDAF employees only.

The Louisiana Department of Agriculture & Forestry (LDAF) has a current vacancy for an IT Supervisor! This position supervises and directs the daily operations and personnel of the LDAF Information Technology Help Desk. This includes overseeing technical support, service requests, equipment inventory, end-user training, staffing, and budget activities. The incumbent coordinates IT services across divisions and agencies, leads assigned hardware projects, and monitors network and system performance at remote locations to ensure operational efficiency.

Minimum Qualifications

Six years of experience in information technology; OR

Six years of full-time work experience in any field plus four years of experience in information technology; OR

An associate's degree in information technology plus four years of experience in information technology; OR

A bachelor’s degree plus four years of experience in information technology; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR

A master’s degree plus three years of experience in information technology.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Note

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Supervises, trains, and evaluates Information Technology Help Desk staff and oversees daily operations.
• Manages and responds to departmental requests for hardware, software, and technical support.
• Oversees IT equipment inventory, replacement schedules, and hardware procurement recommendations.
• Monitors network and system performance at more than 40 remote locations and coordinates corrective actions.
• Troubleshoots technical issues and ensures timely resolution of service requests.
• Plans, coordinates, and leads departmental IT projects and system improvements.
• Oversees the installation, maintenance, and upgrades of computer hardware, software, and related equipment.
• Develops and coordinates technical training for departmental employees.
• Evaluates Help Desk operations and recommends improvements to efficiency, service delivery, and procedures.
• Develops long-term Help Desk strategies, provides budget recommendations, and coordinates with vendors and other IT divisions.
• Performs related tasks as required.

Functional Requirements

• Moderate light lifting, 30 pounds with occasional lifting of up to 50 pounds
• Reaching above shoulders
• Walking and standing (8 hours)
• Climbing stairs and occasionally ladders
• Occasional travel as required

Environmental Factors

• Working indoors and occasionally outdoors
• Occasional excessive heat and humidity

Position-Specific Details

Appointment Type: Full-time: This position may be filled by probation or by promotion of a classified employee of Louisiana Department of Agriculture and Forestry serving with permanent status.

• Applicants who are not permanent employees of Louisiana Department of Agriculture and Forestry will be required to serve a probationary period up to 24 months.

Compensation

The salary offered will be determined based on qualifications and experience.

The Louisiana Department of Agriculture and Forestry strictly prohibits workplace harassment and discrimination on the on the basis of race, color, gender, sex, pregnancy, age, disability, religion, national origin, military service, sickle cell trait, protected genetic information or other non-merit factor. LDAF also strictly prohibits employment decisions based upon or influenced by such factors.

If you are contacted for an interview, please let us know at that time if you need a special accommodation for a disability.

All candidates for hire must undergo drug screening.

This agency participates in the E-Verify system for verification of citizenship and employment authorization.

For Further Information About This Vacancy, Contact:

Jennifer Ginn

Human Resources Supervisor

Louisiana Department of Agriculture & Forestry

5825 Florida Blvd, Suite 1001

Baton Rouge, LA 70806

[e-mail]

As a State Employee, You Will Earn Competitive Pay, Choose From a Variety Of Benefits, And Have Access To a Great Professional Development Program:

Insurance Coverage

More information can be found at https://info.groupbenefits.org/

Parental Leave

Up to six weeks paid parental leave

Holidays and Leave

State employees receive the following paid holidays each year:

• New Year's Day
• Martin Luther King, Jr. Day,
• Mardi Gras,
• Good Friday,
• Memorial Day,
• Independence Day,
• Labor Day,
• Veteran's Day,
• Thanksgiving Day and Christmas Day.
• Additional holidays may be proclaimed by the Governor

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Retirement

State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system
• Teacher's Retirement System of Louisiana (www.trsl.org),
• Louisiana School Employees Retirement System (www.lsers.net), among others