IT Supervisor

DPS-Office of State Police; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Job summary

Louisiana State Police is seeking an IT Supervisor to lead the Mobile Communications Services team. You will oversee IT operations, guide technical staff, and drive innovations to support statewide telecommunications and data systems for the agency and partners.

The role requires strong leadership in IT, experience supervising diverse teams, and the ability to coordinate with vendors to ensure system reliability and interoperability. Promote training and mission-focused service delivery.

Qualifications

• Six years of information technology experience OR equivalent combinations.
• Experience substitution: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience, max 120 semester hours.
• Certifications in approved areas may substitute for education/experience at hire or promotion.
• Supervisory responsibilities overseeing IT personnel and coordinating with vendors/contractors.

Responsibilities

• Supervises IT staff and coordinates with industry partners on system enhancements, upgrades, and infrastructure expansions.
• Ensures daily operations critical to mission success are completed and staff are trained for user support.
• Provides liaison with vendors to safeguard system integrity and statewide interoperability.
• Determines work priorities, assigns tasks, monitors progress, and evaluates performance.
• Maintains technologies for the assigned area and communicates progress to management.
• May cross-train staff and present to agency personnel on technology use.

Skills

Leadership

IT supervision

Vendor management

Project management

Troubleshooting

Education

Associate's degree in Information Technology

Bachelor's degree in Information Technology

Master's degree in Information Technology

Bachelor's degree + 24 semester hours in IT/CS/engineering/math/analytics

Job description

At Louisiana State Police, our mission is to deliver exceptional communications and IT services that keep our state connected, secure, and ready for the future. We are proud to serve the people of Louisiana by providing reliable telecommunications and data solutions, supporting both critical and routine communication needs with innovation, expertise, and a commitment to excellence.

We’re looking for an IT Supervisor to bring professionalism and energy to our Mobile Communications Services team. Our dedicated group is focused on the creation, design, and development of faster, more efficient telecommunications and data systems. The IT Supervisor will oversee operations, guide technical teams, and drive innovation to ensure seamless communication support for our agency and its partners.

If you’re a strategic leader with a passion for technology and a drive to deliver exceptional service, this is your opportunity to make a meaningful impact.

• Six years of experience in information technology; OR
• Six years of full‑time work experience in any field plus four years of experience in information technology; OR
• An associate's degree in information technology plus four years of experience in information technology; OR
• A bachelor’s degree plus four years of experience in information technology; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology; OR
• A master’s degree plus three years of experience in information technology.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full‑time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Duties and Other Information:

The incumbent for this position provides technical advisement and oversight while directing and supporting lower-level technicians and coordinating with industry partners on system enhancements, upgrades, and infrastructure expansions. In addition to supervisory responsibilities, the incumbent ensures the daily operations critical to mission success are complete and on task. The incumbent ensures staff are properly trained and equipped to provide user support for troubleshooting and repair of electronic and electrical systems, mobile data computers, and PC hardware/software. Additionally, this position serves as the primary liaison with vendors to safeguard system integrity and dependability while upholding the mission of statewide interoperability.

• Supervises a staff of information technology personnel that may be focused to a specific area of information technology or perform a variety of technical support activities. Areas may include, for example, applications development, technical business analysis, end user support, networking support, technical infrastructure support, information security, etc.
• Determines priorities for the work unit, assigns work, monitors progress of assigned projects, and evaluates subordinate performance.
• Ensures all information technology requests are completed accurately and timely for assigned subordinates.
• Assesses training needs for assigned subordinates and implements training activities to enhance technical competencies. Supervises relationships with information technology vendors and contractors; evaluates work products and deliverables.
• Maintains technologies for assigned area. Approves and monitors work plans and schedules to ensure continuity of operations.
• May cross train other IT professionals by providing guidance and knowledge transfer in area of expertise.
• May present to agency personnel and other outside entities as needed to educate on appropriate technology use, new technologies, etc. Reports on progress of work unit activities to management.
• May perform special assignments as directed by management.

Position-Specific Details:

• Appointment Type: Promotional only open to current permanent Louisiana DPS‑Office of State Police employees.
• Career Progression: This position does not participate in a Career Progression Group.
• Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information:

For further information about this vacancy, contact:

Hiring Manager/Elyssa Schexsnayder

Department of Public Safety/Human Resources Analyst

[e-mail]