IT Supervisor

State of Louisiana; Baton Rouge (LA); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Insurance Coverage

Parental Leave

Holidays and Leave

Job summary

Louisiana State Police is seeking an IT Supervisor to lead the Mobile Communications Services team. This role oversees operations, guides technical teams, and drives innovation to ensure seamless communication support for the agency and its partners.

The incumbent provides technical advisement, supervises IT staff, coordinates with vendors, and ensures staff are trained to support electronic and PC systems. A strategic leader and problem-solver will thrive in this role.

Qualifications

• Six years of information technology experience.
• Six years of full-time work experience in any field plus four years of information technology experience.
• An associate's degree in information technology plus four years of information technology experience.
• A bachelor’s degree plus four years of information technology experience.
• A bachelor’s degree with twenty-four semester hours in information technology, computer science, engineering, mathematics, or business analytics plus three years of information technology experience.
• A master’s degree plus three years of information technology experience.

Responsibilities

• Provides technical advisement and oversight while directing and supporting lower-level technicians.
• Coordinates with industry partners on system enhancements, upgrades, and infrastructure expansions.
• Ensures daily operations critical to mission success are complete and on task.
• Ensures staff are trained and equipped to provide user support for troubleshooting and repair of electronic and electrical systems, mobile data computers, and PC hardware/software.
• Serves as the primary liaison with vendors to safeguard system integrity and dependability.

Skills

IT leadership

Staff supervision

Technical advisement

Vendor coordination

Project coordination

Education

Associate's degree in IT

Bachelor's degree

Master's degree

Job description

About This Job

At Louisiana State Police, our mission is to deliver exceptional communications and IT services that keep our state connected, secure, and ready for the future. We are proud to serve the people of Louisiana by providing reliable telecommunications and data solutions, supporting both critical and routine communication needs with innovation, expertise, and a commitment to excellence.

We’re looking for an IT Supervisor to bring professionalism and energy to our Mobile Communications Services team. Our dedicated group is focused on the creation, design, and development of faster, more efficient telecommunications and data systems. The IT Supervisor will oversee operations, guide technical teams, and drive innovation to ensure seamless communication support for our agency and its partners.

If you’re a strategic leader with a passion for technology and a drive to deliver exceptional service, this is your opportunity to make a meaningful impact.

Minimum Qualifications

• Six years of experience in information technology;


• Six years of full-time work experience in any field plus four years of experience in information technology;


• An associate's degree in information technology plus four years of experience in information technology;


• A bachelor’s degree plus four years of experience in information technology;


• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus three years of experience in information technology;


• A master’s degree plus three years of experience in information technology.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Note

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Job Specification

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties And Other Information

The incumbent for this position provides technical advisement and oversight while directing and supporting lower-level technicians and coordinating with industry partners on system enhancements, upgrades, and infrastructure expansions. In addition to supervisory responsibilities, the incumbent ensures the daily operations critical to mission success are complete and on task. The incumbent ensures staff are properly trained and equipped to provide user support for troubleshooting and repair of electronic and electrical systems, mobile data computers, and PC hardware/software. Additionally, this position serves as the primary liaison with vendors to safeguard system integrity and dependability while upholding the mission of statewide interoperability.

• Supervises a staff of information technology personnel that may be focused to a specific area of information technology or perform a variety of technical support activities. Areas may include, for example, applications development, technical business analysis, end user support, networking support, technical infrastructure support, information security, etc.


• Determines priorities for the work unit, assigns work, monitors progress of assigned projects, and evaluates subordinate performance.


• Ensures all information technology requests are completed accurately and timely for assigned subordinates.


• Assess training needs for assigned subordinates and implements training activities to enhance technical competencies. Supervises relationships with information technology vendors and contractors; evaluates work products and deliverables.


• Maintains technologies for assigned area. Approves and monitors work plans and schedules to ensure continuity of operations.


• May cross train other IT professionals by providing guidance and knowledge transfer in area of expertise.


• May present to agency personnel and other outside entities as needed to educate on appropriate technology use, new technologies, etc. Reports on progress of work unit activities to management.


• May perform special assignments as directed by management.

Position-Specific Details

Appointment Type: Promotional only open to current permanent Louisiana DPS-Office of State Police employees.

Career Progression: This position does not participate in a Career Progression Group.

Louisiana is a State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

Contact Information

For further information about this vacancy, contact:

Hiring Manager/Elyssa Schexsnayder

Department of Public Safety/Human Resources Analyst

[e-mail]

Louisiana State Government represents a wide variety of career options and offers an outstanding opportunity to make a difference through public service. With an array of career opportunities in every major metropolitan center and in many rural areas, state employment provides an outstanding option to begin or continue your career.

Benefits

• Insurance Coverage More information can be found at https://info.groupbenefits.org/


• Parental Leave – Up to six weeks paid parental leave


• Holidays and Leave – State employees receive the following paid holidays each year:

• New Year's Day


• Martin Luther King, Jr. Day,


• Mardi Gras,


• Good Friday,


• Memorial Day,


• Independence Day,


• Labor Day,


• Veteran's Day,


• Thanksgiving Day and Christmas Day.


• Additional holidays may be proclaimed by the Governor

• Retirement – State Of Louisiana Employees Are Eligible To Participate In Various Retirement Systems (based On The Type Of Appointment And Agency For Which An Employee Works). These Retirement Systems Provide Retirement Allowances And Other Benefits For State Officers And Employees And Their Beneficiaries. State Retirement Systems May Include (but Are Not Limited To):

• Louisiana State Employees Retirement System (www.lasersonline.org). LASERS has provided this video to give you more detailed information about their system


• Teacher's Retirement System of Louisiana (www.trsl.org),


• Louisiana School Employees Retirement System (www.lsers.net), among others

State employees earn sick and annual leave which can be accumulated and saved for future use. Your accrual rate increases as your years of service increase.

Compliance

• Are you a current permanent Louisiana DPS-Office of State Police employee?


• Yes


• No

• To ensure compliance with DPS-PSS Policy 01-02.01 Nepotism, no individual may be hired, promoted, demoted or transferred within DPS, if the individual is related to another employee who is, or would be, within their line of supervision. Relative is defined as: child, step-child, sibling, spouse, parent, step-parent, aunt, uncle, niece, nephew, grandchild, grandparent, and any \"in law\" relationship. Are you related to anyone employed with the Department of Public Safety, Public Safety Services?


• Yes


• No

• Did you list ALL of your job experience and education on your application? If not, please add before submitting.


• Yes


• No


• Required Question