IT Subject Matter Expert

Alaska Department of Law; Washington (District of Columbia); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading organization in STEM is seeking a Senior IT Subject Matter Expert to enhance national security through effective management of Jira Service Management and Atlassian tools. This role involves configuring workflows, supporting enterprise users, and aligning tools with ITSM best practices, offering a significant impact on the mission and career advancement opportunities.

Qualifications

• 5-7+ years of experience configuring and administering Jira Service Management.
• Strong scripting or automation experience (e.g., Groovy, ScriptRunner, PowerShell).
• In-depth knowledge of Jira custom workflows, automation rules, service desk queues, SLAs, and request types.

Responsibilities

• Manage configurations, workflows, automations, and user roles across various projects.
• Support enterprise users and optimize service delivery processes.

Skills

Communication

Troubleshooting

Training

Scripting

Automation

Integration

Jira Custom Workflows

Job description

Job Description

As a member of our team, you will join a diverse group of driven professionals who design products and systems supporting enhanced capabilities, protecting national security, and securing critical information and infrastructure. This role offers the opportunity to make an impact while honing your skills and advancing your career.

BAE Systems is seeking an experienced Senior IT Subject Matter Expert to join a strong team supporting our government customer. This position will enable you to significantly contribute to our mission.

The Senior IT Subject Matter Expert will serve as the primary support expert for Jira Service Management and the broader Atlassian suite, including related integrations.

Key Responsibilities:

• Manage configurations, workflows, automations, and user roles across various projects.
• Support enterprise users, optimize service delivery processes, and align Atlassian tools with ITSM best practices.

Required Education, Experience, & Skills

• Excellent communication, troubleshooting, and training skills.
• Ability to translate business requirements into effective Jira/Atlassian solutions.
• Strong scripting or automation experience (e.g., Groovy, ScriptRunner, PowerShell).
• Support ITSM practices such as incident, change, and problem management.
• Experience integrating Jira with identity management, monitoring tools, and external platforms via REST APIs.
• Familiarity with the Atlassian ecosystem.
• In-depth knowledge of Jira custom workflows, automation rules, service desk queues, SLAs, and request types.
• 5-7+ years of experience configuring and administering Jira Service Management in enterprise settings.