IT Strategy, Innovation & Change Management Manager

City of Little Rock; Little Rock (AR); On-site; USD 70,000 - 110,000; Full time

Job summary

The City of Little Rock seeks a seasoned professional to lead organizational change management for strategic IT initiatives. You will translate department needs into prioritized projects, drive adoption, and ensure alignment with the city’s technology direction and performance goals.

You will engage stakeholders across technical and non-technical teams, manage budgets and vendor coordination, and guide enterprise rollout efforts with a focus on measurable adoption outcomes.

Qualifications

• Experience with organizational change management methodologies (e.g., Prosci ADKAR, Kotter).
• Ability to develop and execute change communications and adoption plans.
• Strong stakeholder engagement across technical and non-technical audiences.

Responsibilities

• Lead organizational change management for enterprise IT initiatives.
• Coordinate projects, timelines, vendors, and contractors within PMM.
• Assess readiness, manage resistance, and measure adoption outcomes.

Skills

Change management

Stakeholder engagement

Communication

Project coordination

Budgeting

Education

Bachelor's degree in a related field

Job description

The City of Little Rock provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, or status as a covered veteran in accordance with applicable federal, state, and local laws. City of Little Rock complies with applicable state and local laws governing non-discrimination in employment in every work location. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Job Objective & Safety/Security Sensitive Designation

JOB OBJECTIVE: To provide strategic planning, coordination, and implementation of innovation and special technology initiatives for City of Little Rock Departments; to lead the organizational change management (OCM) and adoption activities that ensure those initiatives deliver business value; identifies and oversees specialized IT initiatives by translating departmental needs into prioritized project demands, ensuring alignment with organizational strategy, technical architecture, performance goals, and the City’s artificial intelligence (AI) and data direction, while fostering innovation across the organization.

This position is not designated as a safety/security sensitive position and is not subject to random drug and alcohol screening.

Minimum Qualifications, Additional Requirements And Supervisory Responsibilities

Required Knowledge, Skills, and Abilities:

• Knowledge of organizational change management methodologies and frameworks (e.g.,ProsciADKAR, Kotter), and of adoption and reinforcement techniques.
• Knowledge of communications planning, training coordination, and adult learning principles.
• Knowledge of business process analysis and stakeholder engagement techniques.
• Knowledge of Information Technology infrastructure, concepts, and principles, including computer systems, networks, software administration, software development, design, and architecture.
• Knowledge of project management techniques and methodologies, including project scope, budgeting, implementation, and vendor coordination.
• Knowledge of project planning, documentation methods and standards, and tools unique to project management (e.g., flow charts, milestone status reports).
• Knowledge of budget processes, research methods and techniques, and standard office practices and procedures.
• Experience in innovative technology adoption and the identification and integration of emerging technologies.
• Ability to develop and execute change communications, training, and adoption plans for enterprise initiatives.
• Ability to assess organizational readiness, manage resistance to change, and measure adoption outcomes.
• Ability to engage and influence stakeholders at all levels of the organization, both technical and non-technical, without direct authority.
• Ability to coordinate project deliverables, timelines, vendors, and contractors within a Project Management Methodology (PMM).
• Ability to estimate resources and participantsrequiredfor assigned projects.
• Ability to analyze problems and develop plans to resolve them.
• Ability to negotiate contracts with vendors and consultants for services.
• Ability to develop, implement, and administer a budget, prepare budget requests, andmonitorexpenditures for budgetary compliance.
• Ability tomonitor, direct, and review the work activities of assigned personnel.
• Ability to conduct research; analyze, interpret, and report findings; and prepare narrative and statistical reports and presentations.
• Ability to develop andmonitorpolicies and procedures.
• Skill in theutilizationof project management software.
• Skill in organizing and working with teams andfacilitatingcross-functional meetings.
• Skill in the operation of a computer,utilizingdatabase, spreadsheet, and word processing software.
• Skill in the operation of an automatic transmission automobile.
• Ability to communicate effectively, both orally and in writing, with individuals and groups.

These knowledge, skills, and abilities are usually, although not always, acquired through completion of a Bachelor’s degree in Business Administration, Computer Science, Computer Information Systems, Organizational Development, or a related area; four (4) years of project management or organizational change management experience; and four (4) years of experience in IT project delivery, applications, or systems analysis involving multiple computer subsystems, to include two (2) years of project leader responsibility or one (1) year of supervisory experience. Experience supporting an ERP implementation or other enterprise system rollout, including the people-side adoption of change, is preferred. Equivalent combinations of education and experience will be considered.

Additional Requirements

• Must possess a valid Arkansas Class D (Non-Commercial Vehicle) Driver’s License before employment and maintain licensure for the duration of employment in this position.
• Prior to any exposure to criminal justice information must obtain Criminal Justice Information System (CJIS) security and privacy certification and maintain the certification for the duration of employment in this position.

Disclaimer

This document does not create an employment contract, implied or otherwise.

City of Little Rock Benefits

INSURANCE

CIGNA HEALTH PLAN(S)

Base Plan: Emp only:$0.00; Emp + Spouse: $216.10, Emp + Child(ren): $195.49; Family: $308.84.

Buy-up 1 Plan:Emp only: 38.10; Emp + Spouse: $296.11, Emp + Child(ren): $267.88; Family: $423.14.

Buy-up 2Plan: Emp only:51.83; Emp + Spouse: $324.93, Emp + Child(ren): $293.95; Family: $464.32.

High-DeductibleHealth Plan: Emp only:0.00; Emp + Spouse: $203.33, Emp + Child(ren): $183.91; Family: $290.61.

Four (4) plans to choose from: Base Plan; Buy-up 1 Plan, Buy-up 2 Plan or High Deductible

Base Plan: $3,000 deductible (in network), $40 co-pay for PCP - $70 co-pay for specialist; Prescription co-pays: $0, $20, $40, $80co-pay, $200 Rx deductible for Tier 2, 3, 4.

Buy-up 1 Plan: $2,000 deductible (in network), $30 co-pay for PCP - $60 co-pay for specialist; Prescription co-pays: $15, $45, $70, $70 copay; no additional Rx deductible.

Buy-up 2 Plan: $1,000 deductible (in network), $25 co-pay for PCP - $50 co-pay for specialist; Prescription co-payments: $15, $45, $70, $70co-pay; no additional Rx deductible.

High-Deductible Plan: $2,500 deductible (in network), Prescriptions: Tier 1 10% after deductible; Tier 2 20% after deductible; Tier 3 30% after deductible; Tier 4 $80 co-pay after deductible

DELTA DENTAL INSURANCE

Base Plan Emp: $0; Family: $17.46. per pay period.

High Plan: Employee Only: $8.77; Family $44.38

VISION (VSP)

Emp: $0.00; and Family $1.00 per pay period

$0 deductible – co-pays and allowances; $10 co-pay for well vision exam (once every 12 months) plus $50 co-pay for materials, lens & frames or contact lens, fitting & evaluation up to $60.

$150 allowance for frames (once every24-monthframes/12-monthlenses) Or – Elective Contact Lens - $105allowance, Necessary Contact Lens $210 allowance once every 12 months.

Other Provided Insurance

Life Insurance –The Basic Life Benefit is 2x times your salary. Mid Managers and above is 3x your salary. The premium is 100% paid by the employer and is effective your hire date.

Accidental Death & Dismemberment –The AD&D benefit is 1x your annual salary rounded to the next thousands of coverages.

Long Term Disability–60% of salary continuance after6- month waiting period and6-monthelimination period.

RETIREMENT

PENSION– All full time, non-uniform employees

Non-uniform employees shall be required to participate immediately upon employment in the 2014 Defined Benefit Plan. Contributions are mandatory for both the employee and the city. Contribution rates are Employee: 4.5% of salary Employer 9% of salary.

Other Compensation

LONGEVITY PAY (provided to all employees)

Longevity pay will be paid at the rate of $4 per month for each year of service up to and including the fifth (5th) year and $6 per month foreach year of service beginning at six (6) years and each year thereafter.

LEAVE(S) PTO (Paid Time Off) LEAVE

Years of Service

PTO Hours Annual Accrual

Up to 3 years of service: 184

3 to 10 years of service: 224

10 to 20 years of service: 248

20 years of service and over: 280

SHORT TERM DISABILITY (STD) LEAVE

On an annual basis?

48?HOURS?

FUNERAL LEAVE

Days?of?Funeral Leave

Funeral Leave Conditions

3 days???

For an immediate family member?: 4 days??

For an immediate family member if the funeral is out-of-state?

View the City of Little Rock 2026 Holiday Schedule