IT Strategy & CIO Advisory Consultant — Hybrid (Detroit)

Diconium; Detroit (MI); Hybrid; USD 120,000 - 190,000; Full time

Job summary

Diconium is seeking a senior advisory consultant to lead IT strategy and ITSM transformation for US-based clients. You will design target-state IT operating models, run workshops with CIOs, and deliver strategic materials across cross-functional teams.

You will engage with senior stakeholders, map processes, and develop roadmaps and runbooks, contributing to scalable, enterprise-wide transformation initiatives in a hybrid work environment.

Qualifications

• 5+ years in ITSM, infrastructure, apps ops, IT strategy, or related field.
• 3+ years in a client-facing role with a consulting firm.
• Experience supporting digital transformation initiatives across orgs and processes.
• ITIL 4 Foundation certification required; higher levels a plus.

Responsibilities

• Assess ITSM maturity and design target-state processes.
• Map current and future state business and IT processes.
• Develop roadmaps with milestones, dependencies, resources, and deliverables.
• Lead workstreams within transformation programs.
• Prepare executive briefings and decision materials for CIOs and senior management.
• Plan and facilitate client workshops for objective alignment.
• Conduct research and analytics to derive strategic recommendations.
• Own client deliverables end-to-end and maintain steering committee updates.

Skills

ITSM

IT operating model

Executive briefing

Workshop facilitation

Stakeholder engagement

Problem solving

Education

Bachelor's degree in Business/CS/Engineering

MBA or advanced degree preferred

Tools

ServiceNow

Microsoft Office 365

Job description

Diconium is seeking a senior advisory consultant to lead IT strategy and ITSM transformation for US-based clients. You will design target-state IT operating models, run workshops with CIOs, and deliver strategic materials across cross-functional teams.

You will engage with senior stakeholders, map processes, and develop roadmaps and runbooks, contributing to scalable, enterprise-wide transformation initiatives in a hybrid work environment.