IT Strategic Portfolio Management Intern

Southern Arkansas University; Boca Raton (FL); Hybrid; USD 30,307 - 34,440; Full time

Benefits offered by this job

Professional development and training

Exposure to leadership

Volunteer opportunities

Job summary

A progressive university is seeking a ServiceNow Strategic Portfolio Management Intern in Boca Raton. The role involves supporting project and resource planning initiatives and provides hands-on experience with ServiceNow's PPM module. Candidates should be pursuing a relevant Bachelor’s degree with strong analytical skills and clear communication abilities. The internship offers compensation of $22/hour for undergraduates, requires U.S. citizenship, and is expected to last from May 18 to July 30, 2026.

Qualifications

• Pursuing a Bachelor’s degree with graduation between December 2026 and August 2027.
• Strong analytical and technical skills; comfortable with new systems.
• Clear written and verbal communication skills.

Responsibilities

• Support the administration and troubleshooting of the ServiceNow PPM module.
• Provide user support and documentation to enhance adoption.
• Assist with expanding Demand Management capabilities.

Skills

Analytical skills

Technical skills

Clear communication

Problem-solving skills

Education

Currently pursuing a Bachelor’s degree in Information Technology, Business, or related field

Job description

As a ServiceNow Strategic Portfolio Management (SPM) Intern, you’ll play a key role in supporting enterprise-wide project and resource planning initiatives. This role provides hands‑on exposure to ServiceNow’s Project Portfolio Management (PPM) module and strategic planning tools while developing technical, analytical, and business skills.

• Support the administration and troubleshooting of the ServiceNow PPM module
• Provide user support, guidance, and documentation to enhance adoption and usability
• Assist with expanding Demand Management and Strategic Planning Workspace capabilities
• Contribute to governance efforts around Resource Management to ensure accurate capacity planningPartner with project managers, business analysts, and leadership to align platform functionality with business needs

What You Need to Be Successful

• Currently pursuing a Bachelor’s degree in Information Technology, Business, or a related field, with graduation between December 2026 and August 2027
• Strong analytical and technical skills; comfortable navigating and learning new systems
• Clear written and verbal communication skills, with the ability to work effectively across stakeholders
• Curiosity and eagerness to explore ServiceNow configuration and administration

What Will Set You Apart

• Familiarity with project management principles or experience working in agile environments
• Exposure to enterprise platforms such as ServiceNow
• Pursuing a Master’s degree or holding certifications in project management (CAPM, PMP)
• Prior experience in technical support or business analysis
• Strong problem‑solving skills and a proactive approach to learning

How ADT invests in you:

• Culture of professional development & training, including access to LinkedIn Learning, collaborative team support, and exposure to meaningful, real‑world projects
• Front‑line experience and opportunities to learn directly from leaders through our Executive Leadership Team (ELT) Speaker Series
• Commitment to equity and inclusion through ongoing initiatives, employee resource groups, and employee recognition programs
• Volunteer opportunities to give back and make a difference in the communities we serve
• Compensation: $22/hour for undergraduates, $25/hour for those enrolled in a graduate program.
• Work Schedule: A 40‑hour workweek is expected, with interns on‑site from Monday to Thursday in our Boca Raton Headquarters, and the option to work remotely on Fridays, depending on team schedules.
• U.S. Citizenship or Permanent Residency is required, as we do not offer sponsorship.
• Must be available for the entire duration of the internship program, from May 18‑July 30, 2026.
• Housing allowance and relocation assistance are not offered for Internship roles.

Why you’ll love working here:

• boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
• lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
• unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.
• elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.