IT Statewide Manager 3 (Finance Manager)

Nunez Community College; Baton Rouge (LA); On-site; USD 95,000 - 120,000; Full time

Job summary

The Louisiana Office of Technology Services is seeking an IT Statewide Manager 3 to lead forecasting, budgeting, and service delivery within the Forecast and Demand Management unit.

You will oversee cost allocation, billing, security policy adherence, and coordinate staff while aligning with state IT goals.

This role requires extensive IT and administrative experience and the ability to manage multiple projects and stakeholders.

Qualifications

• Seven years of experience in information technology or administrative services.
• Certification in an approved area may substitute for education/experience.
• The job specifications can be found through the State Civil Service.

Responsibilities

• Serves as Product Owner and Super Admin for the OTS Connect Billing Portal, overseeing implementation, administration, user access, and security permissions.
• Provides tier-one technical support for complex portal issues and collaborates with IT developers and tier-two support teams.
• Leads customer portal focus groups to gather feedback, enhance user experience, and guide future system improvements.
• Acts as Lead Architect for designing and implementing new and existing technologies, ensuring compliance with state and federal security policies.
• Serves as the final technical escalation point for analyzing and resolving highly complex technology issues.
• Ensures implementation and compliance with all OTS policies, procedures, and security guidelines across technology services.
• Manages development and analysis of cost allocation models, financial structures, and budget forecasts, ensuring adherence to state and federal cost recovery requirements.
• Oversees fiscal operations, including expenditure corrections, receivables, cash-flow analysis, service demand forecasting, and preparation of statewide fiscal reports.
• Tracks and reports OTS service delivery performance, service level attainment, and effectiveness of TS initiatives through metrics and benchmarking.
• Manages staff activities, coordinates special projects, conducts cost-benefit analyses for IT investments, provides policy recommendations, and performs other tasks as assigned.

Skills

IT leadership

Administrative services

Education

Bachelor’s degree + 5 years IT/adm. experience

Bachelor’s + 24 credit hours IT/CS/ENG/Math/Analytics + 4 years IT/adm. exp

Associate’s degree in IT + 5 years IT/adm. exp

Master’s degree + 4 years IT/adm. exp

Job description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in Operations Section. This job title has an assigned pay grade of TS-317. Req. 220770

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems Intelligently, increasing the rate of project success, and fostering a skilled and professional staff. The IT Statewide Manager 3 provides direction, plans, organizes, training, and controls the work of the IT Services. Management and Forecasting OTS Office of Operations, Forecast and Demand Management (FDM) unit for Cost Allocation and Billing. Coordinates work by scheduling assignments and directing the work of subordinate staff. Plans, assures implementation, reviews and evaluates results, and reports results to the FDM IT Director 1.

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Experience Requirements

• Seven years of experience in information technology or administrative services; OR
• Six years of full-time work experience in any field plus five years of experience in information technology or administrative services; OR
• An associate’s degree in information technology plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree plus five years of experience in information technology or administrative services; OR
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus four years of experience in information technology or administrative services; OR
• A master’s degree plus four years of experience in information technology or administrative services.

Experience Substitution

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Note

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Serves as Product Owner and Super Admin for the OTS Connect Billing Portal, overseeing implementation, administration, user access, and security permissions.
• Provides tier-one technical support for complex portal issues and collaborates regularly with IT developers and tier-two support teams.
• Leads customer portal focus groups to gather feedback, enhance user experience, and guide future system improvements.
• Acts as Lead Architect for designing and implementing new and existing technologies, ensuring compliance with state and federal security policies.
• Serves as the final technical escalation point for analyzing and resolving highly complex technology issues.
• Ensures implementation and compliance with all OTS policies, procedures, and security guidelines across technology services.
• Manages development and analysis of cost allocation models, financial structures, and budget forecasts, ensuring adherence to state and federal cost recovery requirements.
• Oversees fiscal operations, including expenditure corrections, receivables, cash-flow analysis, service demand forecasting, and preparation of statewide fiscal reports.
• Tracks and reports OTS service delivery performance, service level attainment, and effectiveness of TS initiatives through metrics and benchmarking.
• Manages staff activities, coordinates special projects, conducts cost-benefit analyses for IT investments, provides policy recommendations, and performs other tasks as assigned.

Position-Specific Details

Appointment Type: This vacancy will be filled by either a new hire or the promotion of a current, permanent-status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.