IT STATEWIDE ANALYST 1 (EUC BW)

State of Louisiana; Baton Rouge (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

The Division of Administration/Office of Technology Services in Baton Rouge, LA, invites applications for a Hardware Asset Specialist within the End User Computing (EUC) section. The role reports to the IT Manager of EUC Asset Management and focuses on daily operations of EUC hardware assets and lifecycle management.

Qualifications include multiple pathways: degree + IT/PM/BA experience, or substantial IT/PM/BA experience with substitutions.

Qualifications

• Five years of experience in information technology, project management, business analysis or administrative services.
• Six years of full-time work experience in any field plus three years of experience in information technology, project management, business analysis or administrative services.
• An associate's degree in information technology plus three years of experience in information technology, project management, business analysis or administrative services.
• A bachelor’s degree plus three years of experience in information technology, project management, business analysis or administrative services.
• A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology, project management, business analysis or administrative services.
• A master's degree plus two years of experience in information technology, project management, business analysis or administrative services.
• EXPERIENCE SUBSTITUTION: Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.
• NOTE: A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

Responsibilities

• Responsible for daily operations related to all EUC Hardware assets and lifecycle process.
• Evaluates and tests new and upcoming technology or models for compatibility and adherence to device standards and makes recommendations for establishing standard product lines.
• Prepares documentation to describe hardware standard options, functions and purpose.
• Develops and implements standard processes to request and receive hardware assets.
• Makes recommendations for budget cost and monthly rates for hardware related lines of service.
• Coordinates with hardware vendors to plan for product availability, demo equipment, establish standards, pricing and support service levels.
• Responsible for daily operations related to all EUC hardware asset inventory to ensure items are properly documented and controlled.
• Evaluates report information to determine the status of the hardware lifecycle and plan for replacement.
• This includes monitoring inventory levels and placing orders to keep appropriate standard equipment in stock, monitoring lease and warranty end dates for renewals or replacements, ensuring assets are decommissioned properly.
• Conducts audits of hardware inventory to verify item information is accurate.
• Responsible for daily procurement operations related to EUC hardware and software including evaluation of requests to ensure standards are being enforced and identifying acceptable solutions for non-standard equipment needs.
• Approves orders and routes to appropriate team for procurement or deployment.
• Responsible for asset contract management related to all EUC hardware assets including monitoring contracts for service level, ownership and usage compliance.
• Responsible for providing reporting data that will be used for monthly billing to invoice customers for usage related to EUC hardware lines of service along with associated reporting for supporting documentation of assigned equipment, licensing, warranty status, location status and active or inactive status.
• Monitors configuration management systems and endpoint tracking system for status, reporting and reconciliation of asset data.
• Initiates claim and recovery efforts if devices are lost or stolen.
• Performs all other tasks, special projects, analysis, studies, and plans as directed.

Skills

IT experience

Project management

Business analysis

Education

Bachelor's degree

Master's degree

Associate's degree

Job description

The Division of Administration/Office of Technology Services has a vacancy. This position is located in the End User Computing Section. This job title has an assigned pay grade of TS-314. Req. 227603

The Office of Technology Services aims to be a responsible partner in delivering innovative, effective, and reliable solutions that support and enhance the IT functions within Executive Branch Departments. The Office of Technology Services will work to increase the return on the State's investment in technology by promoting smart decision-making, solving problems intelligently, increasing the rate of project success, and fostering a skilled and professional staff.

Incumbent of this position reports to the Information Technology Manager responsible for IT Asset Management within the Standards and Governance unit of EUC. EUC is the first point of contact for all statewide IT incidents, issues and requests from more than 30,000 users and devices in 720+ locations. EUC services are divided into 4 core areas of concentration including: Field Operations, Advanced Remote Support, End User Technology, and Incident and Ops Management. Incumbent of this position is responsible for the Hardware Asset Specialist functions of EUC asset management.

The Division of Administration is the state government’s management arm and the hub of its financial operations. Division offices perform a wide variety of activities including the following:

• Overseeing the state’s capital construction program
• Working to provide state and federal grants for community development
• Development of the state budget
• Providing technology services
• Giving agencies guidance in the state purchasing and contracting process as they seek goods and services
• Administering a program that provides federal funds to help Louisiana residents recover from a series of devastating hurricanes

Five years of experience in information technology, project management, business analysis or administrative services; OR

Six years of full-time work experience in any field plus three years of experience in information technology, project management, business analysis or administrative services; OR

An associate's degree in information technology plus three years of experience in information technology, project management, business analysis or administrative services; OR

A bachelor’s degree plus three years of experience in information technology, project management, business analysis or administrative services; OR

A bachelor’s degree with twenty-four semester hours in an information technology, computer science, engineering, mathematics, or business analytics field plus two years of experience in information technology, project management, business analysis or administrative services; OR

A master's degree plus two years of experience in information technology, project management, business analysis or administrative services.

EXPERIENCE SUBSTITUTION:

Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

NOTE:

A certification in an approved area may be substituted for the education and/or experience requirements at the time of hire or promotion, provided the appointment is made from a Certificate of Eligibles.

The official job specifications for this role, as defined by the State Civil Service, can be found here.

Job Duties

• Responsible for daily operations related to all EUC Hardware assets and lifecycle process. Evaluates and tests new and upcoming technology or models for compatibility and adherence to device standards and makes recommendations for establishing standard product lines.
• Prepares documentation to describe hardware standard options, functions and purpose. Develops and implements standard processes to request and receive hardware assets. Makes recommendations for budget cost and monthly rates for hardware related lines of service. Coordinates with hardware vendors to plan for product availability, demo equipment, establish standards, pricing and support service levels.
• Responsible for daily operations related to all EUC hardware asset inventory to ensure items are properly documented and controlled. Evaluates report information to determine the status of the hardware lifecycle and plan for replacement. This includes monitoring inventory levels and placing orders to keep appropriate standard equipment in stock, monitoring lease and warranty end dates for renewals or replacements, ensuring assets are decommissioned properly. Conducts audits of hardware inventory to verify item information is accurate.
• Responsible for daily procurement operations related to EUC hardware and software including evaluation of requests to ensure standards are being enforced and identifying acceptable solutions for non-standard equipment needs. Approves orders and routes to appropriate team for procurement or deployment. Responsible for asset contract management related to all EUC hardware assets including monitoring contracts for service level, ownership and usage compliance.
• Responsible for providing reporting data that will be used for monthly billing to invoice customers for usage related to EUC hardware lines of service along with associated reporting for supporting documentation of assigned equipment, licensing, warranty status, location status and active or inactive status. Monitors configuration management systems and endpoint tracking system for status, reporting and reconciliation of asset data. Initiates claim and recovery efforts if devices are lost or stolen.
• Performs all other tasks, special projects, analysis, studies, and plans as directed.

Position-Specific Details

Appointment Type:This vacancy will be filled by a new hire or by promotion of a current permanent status classified employee.

Louisiana is a "State as a Model Employer" for People with Disabilities.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant’s suitability and competence to perform in the position. A criminal history check may be conducted on employees changing positions, including promotions, demotions, details, reassignments, and transfers. Also, prospective employees may be subject to pre-employment drug testing. New hires will be subject to employment eligibility verification via the federal government's E-Verify system.

Applicants qualifying based on college training or receipt of a baccalaureate degree will be required to submit an official college transcript to verify credentials claimed prior to appointment. Please make every effort to attach a copy of your transcript to your application. The transcripts can be added as an attachment to your online application. The selected candidate will be required to submit original documentation upon hire.

For further information about thisposting, please contact:

Erica R. Gay

HR Specialist

Division of Administration/Office of Human Resources

Email: [e-mail]